Bazaarvoice, Inc. Patent applications |
Patent application number | Title | Published |
20140281888 | Inline Editing of a Displayed Visual Component - A web developer or other user may rapidly update the appearance of user generated content (UGC) or other content that appears as part of a web page. The look and feel of UGC or other content may be customized in order to provider a user of a web site with a better browsing experience, and to make the UGC's appearance consistent with other web site portions. In various embodiments, a displayed preview of content may be updated without having to communicate with an external program and/or without having to re-load a graphical rendering engine that is used to display the content preview. An API may be used to change internal data settings of a graphical rendering engine, which may enable the graphical rendering engine to avoid re-loading data or settings that have not been changed, thus speeding up user interaction. | 09-18-2014 |
20140279738 | Non-Linear Classification of Text Samples - Non-linear classifiers and dimension reduction techniques may be applied to text classification. Non-linear classifiers such as random forest, Nyström/Fisher, and others, may be used to determine criteria usable to classify text into one of a plurality of categories. Dimension reduction techniques may also be used to reduce feature space size. Machine learning techniques may be used to develop criteria (e.g., trained models) that can be used to automatically classify text. Automatic classification rates may be improved and result in fewer numbers of text samples being unclassifiable or being incorrectly classified. User-generated content may be classified, in some embodiments. | 09-18-2014 |
20140249957 | MOBILE APPLICATION FOR IN-STORE USE - According to some embodiments of this disclosure, a software application running on a mobile device (e.g., a tablet or smartphone device) is provided which may be used by a sales associate in a physical store of an entity to assist a consumer in shopping for products or services. For example, the software application may be used by the associate to retrieve and display user generated content (UGC) items related to the products or services to assist the consumer in shopping. The software application may also store a browsing history for the user, and the sales associate may then transmit the browsing history to the consumer (e.g., via email or other electronic message). | 09-04-2014 |
20140214570 | METHOD AND SYSTEM FOR CONTENT SUBMISSION CONTINUATION - Techniques for collection of user-generated content, such as reviews and/or ratings relating to products, are described. User-generated content relating to an opinion of a product may be received at a first location, such as a point of sale of the product (e.g., content may be collected by a device at a store). A record corresponding to the received user-generated content may be stored, and a reference that is usable to provide access from a second location (e.g., from computer system at a consumer's home) to modify the stored record may be provided. The provided reference may be usable by a consumer to submit additional information to the initially-submitted content and/or to revise the originally-submitted information. Authenticity-screening rules may be employed to mitigate opportunities for submission of fraudulent reviews. | 07-31-2014 |
20140201623 | METHOD AND SYSTEM FOR DETERMINING AND USING STYLE ATTRIBUTES OF WEB CONTENT - Embodiments of systems and methods for determining style attributes of a web page are disclosed. More specifically, in one embodiment, an indication of a document corresponding to a web page may be received and one or more style attributes associated with the web page determined. To determine these style attributes, a document object model (DOM) may be produced based on the document corresponding to the web page and the analyzed DOM. Information indicative of the one or more style attributes can then be generated. | 07-17-2014 |
20140180875 | Method and System for Distribution of User Generated Content - Systems and methods for distributing user-generated content are disclosed. Specifically, embodiments of the present invention may allow content to be generated by a user at a manufacturer's site with respect to a corresponding product and this content distributed to one or more retailers who sell that product such that the user-generated content may be incorporated into the retailer's site or brick and mortar location in conjunction with that product to allow consumers shopping at that retailer to access or view such user-generated content. | 06-26-2014 |
20140164061 | SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR IDENTIFYING PRODUCTS ASSOCIATED WITH POLARIZED SENTIMENTS - A content intelligence module implementing a unique polarization algorithm may operate to identify products with polarized sentiments in user-generated content. The module may be configured to, at a first computer:
| 06-12-2014 |
20140156481 | USING A FINANCIAL ACCOUNT STATEMENT TO PRESENT AN OPPORTUNITY TO PROVIDE CONTENT RELATED TO A GOOD OR SERVICE - Techniques for determining that an opportunity to solicit content from a user are described. Such content may relate to a user's experience with goods or services purchased by the user with a financial account (e.g., a credit card). Account information and/or transaction information may be analyzed to determine that a content submission opportunity exists. After determining that a content submission opportunity exists, a link may be inserted into a financial account statement allowing the user to provide the content. Multiple content or content types may be submitted for a single purchase (e.g., for different items in a purchase). Other variations are also described. | 06-05-2014 |
20140149311 | METHOD AND SYSTEM FOR PROMOTING USER GENERATION OF CONTENT - Systems and methods for promoting user generation of content are disclosed. More particularly, embodiments of systems and methods to facilitate the generation of content by users are disclosed. Specifically, in one embodiment, in order to drive generation of desired content, the generation of content by a user may be linked to an opportunity to generate additional content (where the two types of content may be the same or different). In particular, in certain embodiments when a user has generated a first type of content the opportunity to generate a second type of content may be presented to that user. | 05-29-2014 |
20140108559 | Method and System for Content Submission - Embodiments of systems and methods for linking a computer device to a session that is being conducted on another computing device are disclosed. A content-generation session may be conducted by a user on a particular computing device. As part of the content-generation session, the user may request to add other content, which may be located on a different computing device, to content being authored during the content-generation session. Information to allow the different computing device to establish a link to the content-generation session may be generated. Using that information, a link may be automatically established between the different computing device and the content-generation session, such that the other content residing on the different computing device can be associated with the content-generation session. | 04-17-2014 |
20130226820 | DETERMINING ADVOCACY METRICS BASED ON USER GENERATED CONTENT - Techniques for determining an advocacy metric for a particular person are described. User generated content (UGC) authored by the particular person may be received. Each of the plurality of UGC items may be associated with the particular person's opinion of a respective particular one of the plurality of goods or services. An advocacy metric, indicative of a degree of advocacy for the particular person, for the plurality of goods or services, may be determined for the particular person based on the plurality of UGC items. | 08-29-2013 |
20130226656 | DETERMINING INFLUENCE OF A PERSON BASED ON USER GENERATED CONTENT - Techniques are disclosed relating to determining an influence rating for an author of user-generated content (UGC) items. In one embodiment, a computer system analyses consumer behavior of individuals viewing UGC items authored by a particular person about one or more goods or services. Based on the analyzing, the computer system determines an influence rating for the particular person predictive of the particular person's ability to affect the consumer behavior of subsequent viewers of UGC items authored by the particular person. In some embodiments, the analyzing includes determining navigation actions performed by individuals within websites that display UGC items of the particular person. In some embodiments, the computer system also determines an expertise metric for the person indicative of the person's expertise relative to a good or service, and determines the influence rating based on the expertise metric. | 08-29-2013 |
20130179794 | IDENTIFYING AND ASSIGNING METRICS TO INFLUENTIAL USER GENERATED CONTENT - Techniques for collecting data indicative of one or more browsing behaviors (e.g., completing a transaction on a website) are described. User generated content (UGC) that affects user behavior may be identified, such as product reviews that, if read by a user, are statistically more likely to cause that user to make a purchase. A metric may be assigned to particular user generated content, where the metric indicates an extent to which the particular user generated content is associated with a particular browsing behavior. Based on the assigned metric, particular UGC may be included in a web page. For example, the product review that is most likely to cause a user to make a purchase may be placed in a prominent location on a web page in order to increase sales and revenue. Browsing behaviors may be positive or negatively associated, and metrics assigned to UGC may be based on visibility. | 07-11-2013 |
20130103445 | METHOD AND SYSTEM FOR SMART QUESTION ROUTING - A user generated question corresponding to a product may be received at a computer system implementing a smart question routing module. The computer system may determine the product corresponding to the user generated question and select one or more candidates from a set of subscribers to answer the user generated question based on a performance metric relating to the product. The performance metric may be determined based on criteria and/or weighting factors relating to individual ones of the subscribers. In some cases, the selection of one or more candidates may be affected by whether a subscriber is a past contributor to user generated content about the product and/or a past purchaser. The computer system may cause a request to answer the user generated question to be sent to each of the selected one or more candidates. | 04-25-2013 |
20130041777 | Method and System for Distribution of User Generated Content - Systems and methods for distributing user-generated content are disclosed. Specifically, embodiments of the present invention may allow content to be generated by a user at a manufacturer's site with respect to a corresponding product and this content distributed to one or more retailers who sell that product such that the user-generated content may be incorporated into the retailer's site or brick and mortar location in conjunction with that product to allow consumers shopping at that retailer to access or view such user-generated content. | 02-14-2013 |
20120246014 | METHOD AND SYSTEM FOR PROMOTING USER GENERATION OF CONTENT - Systems and methods for promoting user generation of content are disclosed. More particularly, embodiments of systems and methods to facilitate the generation of content by users are disclosed. Specifically, in one embodiment, in order to drive generation of desired content, the generation of content by a user may be linked to an opportunity to generate additional content (where the two types of content may be the same or different). In particular, in certain embodiments when a user has generated a first type of content the opportunity to generate a second type of content may be presented to that user | 09-27-2012 |