Class / Patent application number | Description | Number of patent applications / Date published |
379880080 | Message signal analysis | 29 |
20080253537 | SYSTEM AND APPARATUS FOR PROCESSING A COMMUNICATIONS SESSION - A system and apparatus for processing a communications session is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a communication device can have a controller element to establish a voice communication session with a second communication device, and initiate an action to record the voice communication session for translation into a text memo that is analyzed to identify one or more actionable fields. Additional embodiments are disclosed. | 10-16-2008 |
20080267366 | Messaging system and method for providing information to a user device - Disclosed is a messaging system that provides additional information to a user device after determining the content of at least some of a message. The messaging system includes a speech to X conversion module which retrieves the additional information based on the content. An input-output module then transmits the message and the additional information to the user device. | 10-30-2008 |
20080304633 | METHOD FOR OPERATING A VOICE MAIL SYSTEM - A method for operating a voice mail system connected to a telecommunication system, having a recorder with a message storage connected thereto, shall enable a particularly flexible use of a speech message stored in the voice mail system. For this purpose, according to the invention, a speech message collected by the recorder, storable as a speech information in the message storage is converted by means of a speech-to-text conversion module into a text message. | 12-11-2008 |
20080317221 | Apparatus, System and Method for Monitoring a Call Forwarded to a Network-Based Voice Mail System - An apparatus, system and method for monitoring calls that have been forwarded to a network-based voice mail system (VMS). The VMS receives the forwarded call and sends a start of greeting signal at the beginning and an end of greeting signal at the completion of the voice message greeting to the central office switch. The switch scads an activate call monitoring data message and a call monitoring alert signal to the customer premises equipment (CPE). If the CPE is adapted for call monitoring and includes a speaker assembly, then the speaker assembly is engaged in response to the activate call monitoring data message, thereby allowing hands-free call monitoring. If the CPE does not include a speaker assembly, then the called party may activate call monitoring by lifting the handset in response to detecting a call monitoring alert from the CPE. While monitoring the call, the called party may intercept the call to speak with the calling party. | 12-25-2008 |
20090103688 | System and Method For Dial Tones Screening - A system and a method for screening dial tones that are transmitted by a customer's touch-tone communication device (CCD) to a destination's communication device (DCD). The system comprises a screening device (DCD). The system comprises a screening device that enables receiving and transmission of dial tones, detecting the pitch and the frequencies of each received genuine dial tone, generating of random dial tones and intersecting the random dial tones and intersecting the random dial tones through the sequence of the genuine dialed tones that are transmitted by the customer through the telephone line. | 04-23-2009 |
20090154661 | VOICE MAIL APPARATUS AND CONTROL METHOD OF VOICE MAIL APPARATUS - According to one embodiment, a voice mail apparatus includes a first determining module which determines whether a dual tone multi frequency (DTMF) signal for identifying a processing request of the voice message is contained in a received signal by detecting and comparing a first parameter of a transmission signal from the mail box and the first parameter of the received signal to the mail box, a second determining module which determines whether the DTMF signal is contained in the received signal by detecting and comparing a second parameter of the transmission signal from the mail box and the second parameter of the received signal to the mail box, and a controller which controls execution/stop of processing of the voice message based on a determination result by the second determining module. | 06-18-2009 |
20100135472 | AUTOMATED VOICE MAIL COMMUNICATION SYSTEM - Methods and systems for automating communication and interaction with voice mail systems are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3 | 06-03-2010 |
20100290599 | Method, System, Apparatus, and Computer Program Product for Transmitting a Message - A method for effecting delivery of a message from an originator in an original message format to a plurality of authorized receivers in a respective reception message format includes: (a) composing the message; (b) characterizing the message for addressing to indicate at least one feature of the message; (c) addressing the message according to the characterizing pursuant to information provided in a data base that identifies particulars relating to each respective authorized receiver; the addressing establishing selected receivers of the plurality of authorized receivers as permitted receivers; the particulars including the appropriate respective reception message format for each respective permitted receiver; and (d) transmitting the message to each respective permitted receiver via a communication network that includes respective communication media configured for delivering the message in the appropriate respective reception message format to each respective permitted receiver. | 11-18-2010 |
20100316199 | DISTRIBUTED RECORD SERVER ARCHITECTURE FOR RECORDING CALL SESSIONS OVER A VOIP NETWORK - Devices, systems, and methods for recording call sessions over a VoIP network using a distributed record server architecture are disclosed. An example recording device for recording segments of a call session includes a record server configured to receive an agent voice data stream and an external caller voice data stream from an agent telephone station, and a file repository configured to store voice data and call data associated with each recorded segment of the call session. The recording device is configured to tag recorded segments of each call session, which can be later used by a third-party application or database to check the status and/or integrity of the recorded call session. | 12-16-2010 |
20110044434 | ENHANCED CALL TRACING - Methods, devices, and systems are provided for employing an efficient call tracing algorithm. Messages may be filtered according to an initial filter criteria, then messages that meet the initial filter criteria are analyzed to develop a secondary filter criteria. The first and/or second filter criteria can then be applied to subsequently transmitted messages for a predetermined amount of time, most likely relating to the length of the call which met the first filter criteria. | 02-24-2011 |
20110200180 | METHOD AND APPARATUS FOR PROVIDING VIRTUAL MESSAGING - A method and apparatus of providing virtual messaging is provided. The method comprises examining status information associated with a plurality of servers for notifying call recipients of messages using at least one messaging protocol, wherein each of the plurality of servers operates independently, identifying an available server of the plurality of servers, based on the status information, for handling a message and directing an incoming call to the available server, wherein the available server stores the message until communication of the message to at least one call recipient, wherein the available server communicates at least one notification message associated with the message to at least one telephone number of the at least one call recipient, wherein the at least one notification message comprises a telephone number associated with the call origination device and a message link number for communicating with the available server. | 08-18-2011 |
20120213344 | SYSTEM AND METHOD FOR PROVIDING AUDIBLE MESSAGES IN REPLACEMENT OF TELEPHONE TONES - A computer implemented system and method for providing at least one audible message at a communication device in replacement of a pre-determined telephone tone. There is provided a tone detector interface for detecting the pre-determined telephone tone provided at the communication device; an audible messages database accessible to the tone detector interface and the communication device, the audible messages database storing the audible messages; and a tone replacement module in communication with the tone detector interface. The tone replacement module, in response to detecting the pre-determined telephone tone, may provide the audible message in replacement of the pre-determined telephone tone. | 08-23-2012 |
20130044867 | USE OF VOICE BIOMETRIC SOFTWARE TO ANALYZE INMATE TELEPHONE CALLS - A system and method for managing and controlling telephone activity in a correctional facility comprises providing a first communicative connection between a caller and a recipient, delivering the conversation between the caller and the recipient over the first communicative connection and executing voice biometrics software to evaluate the conversation. A detection response executed based upon the evaluation of the biometrics software. | 02-21-2013 |
20130083903 | SYSTEMS AND METHODS FOR PRESENTING END TO END CALLS AND ASSOCIATED INFORMATION - Systems and methods that analyze and monitor the performance of a call center including performance of the interactive voice response systems, call center agents, and other components. The systems and methods record characteristics of the call such as the audio data, and analyze that record to identify the events that take place during the call. These events may be defined as customer/call center interactions, such as dropped calls, logic errors or other event. A call center administrator may also identify a set of metrics, such as the number of dropped calls that occur during a day, that may be monitored by the systems described herein. The data collected about these events and metrics may be stored in a database and provided to the administrator through a user interface that allows the administrator to browse through the collected metric and recorded call data and directly review relevant portions of a call. | 04-04-2013 |
20130083904 | AUTOMATIC CONTEXTUAL MEDIA RECORDING AND PROCESSING UTILIZING SPEECH ANALYTICS - Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module. | 04-04-2013 |
20130094635 | System and Method for Indexing Voice Mail Messages by Speaker - The invention provides a system and method for indexing and organizing voice mail message by the speaker of the message. One or more speaker models are created from voice mail messages received. As additional messages are left, each of the new messages are compared with existing speaker models to determine the identity of the callers of each of the new messages. The voice mail messages are organized within a user's mailbox by caller. Unknown callers may be identified and tagged by the user and then used to create new speaker models and/or update existing speaker models. | 04-18-2013 |
20140044244 | VOICEMAIL SCREENING AND CALL RETRIEVAL - Handling an incoming call from a caller to a user includes prompting a caller to record a message to the user and sending a special command to a user communication device indicting that the incoming call is available for screening and retrieving. In response to the user indicating a desire to screen the incoming call, the user listens to the message while the caller is leaving the message. In response to the user indicating a desire to retrieve the incoming call, the call is transferred to the user communication device. In response to the user indicating a desire to screen the call, an incoming media stream from the incoming call may be forked so that the message is being recorded while the user is listening to the message at the user communication device. | 02-13-2014 |
20140192966 | RECORDING METHOD, RECORDING DEVICE, AND ELECTRONIC DEVICE - Embodiments of the present invention are directed to a recording method, and, corresponding to the recording method, a recording device and an electronic device. The recording method of the embodiments of the present invention is applicable in a first electronic device, where the first electronic device comprises a voice communication unit. The recording method comprises performing a voice communication with a second electronic device via the voice communication unit; during the voice communication, receiving a record command from a user; on the basis of the record command, performing a content recording and generating record data; generating communication identity information on the basis of the voice communication; when the content recording is completed, generating a record file via the record data, and correlating the communication identity information to the record file. | 07-10-2014 |
20140270114 | SYSTEM AND METHOD FOR ANALYZING AND CLASSIFYING CALLS WITHOUT TRANSCRIPTION - A facility and method for analyzing and classifying calls without transcription. The facility analyzes individual frames of an audio to identify speech and measure the amount of time spent in speech for each channel (e.g., caller channel, agent channel). Additional telephony metrics such as R-factor or MOS score and other metadata may be factored in as audio analysis inputs. The facility then analyzes the frames together as a whole and formulates a clustered-frame representation of a conversation to further identify dialogue patterns and characterize call classification. Based on the data in the clustered-frame representation, the facility is able to make estimations of call classification. The correlation of dialogue patterns to call classification may be utilized to develop targeted solutions for call classification issues, target certain advertising channels over others, evaluate advertising placements at scale, score callers, and to identify spammers. | 09-18-2014 |
20150071419 | AUTOMATIC CONTEXTUAL MEDIA RECORDING AND PROCESSING UTILIZING SPEECH ANALYTICS - Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module. | 03-12-2015 |
20160112563 | Voice Information Processing Method, Apparatus, and System - A voice information processing method comprising sending, by a call center, a call request to a terminal, and establishing a voice session with the terminal or establishing a voice session by using the terminal with a voice mailbox system that provides a voice mailbox service for the terminal; when voice information sent by the terminal or the voice mailbox system is received, detecting whether the voice information is voice message information recorded by a user; and if it is detected that the voice information is the voice message information recorded by the user, adjusting, according to reference information when the voice message information includes the reference information used to call the user, a manner of calling the user. | 04-21-2016 |
20160142544 | APPARATUS AND METHOD FOR CUSTOMER INTERACTION SERVICE - An apparatus and method for customer interaction service is provided. The apparatus for customer interaction comprises a customer interaction information DB configured to map voice of customer(VOC) with customer interaction information responding to the VOC by a service provider and store the result; a VOC collecting unit configured to collect VOC in a text or voice form; a VOC analyzing unit configured to extract target texts to be analyzed from the collected VOC and analyze the extracted text to provide analysis result including the subject of VOC; an interaction information searching unit configured to search VOC related to the collected VOC from the customer interaction information DB by using the analysis result; and a response providing unit configured to determine suitability of each customer interaction information related to the collected VOC to provide the best response to the customer based on the determined suitability. | 05-19-2016 |
20190149655 | SYSTEMS AND METHODS FOR DETECTING INMATE TO INMATE CONFERENCE CALLS | 05-16-2019 |
379880090 | Statistical analysis (e.g., time, date, length of message, etc.) | 6 |
20100232581 | IDENTIFICATION OF NOTIFICATIONS IN A MASS NOTIFICATION SYSTEM - A method for providing identification for voice notifications sent to notification recipients is disclosed. The method includes receiving, from a user, a request for transmitting at least one voice notification to a plurality of notification recipients, and receiving at least one identifier related to the at least one voice notification. The method also includes associating the voice notification with the identifier, and transmitting the voice notification and the identifier. In certain instances, the method further includes transmitting an alert containing the identifier before the voice notification is transmitted. A system for providing identification for voice notifications sent to notification recipients is also provided. | 09-16-2010 |
20110317820 | CENTRAL CALL PLATFORM - A system and method for providing telephone services to a secure facility from an external, centralized call platform. An embodiment of the system includes a call processing center that is external to the facility and includes a plurality of computer clusters, and is configured to route communications to and from a router located at the secure facility. Having a majority of the system located outside the facility reduces equipment requirements at each individual facility, improves security and uptime, and provides more efficient management and expansion of the call platform. | 12-29-2011 |
20120163565 | METHOD AND SYSTEM FOR GENERATING AND PRESENTING VOICE REFERENCE RECORDINGS - An automated method and system are described for obtaining and sharing references and testimonials for individuals and companies. A voice sharing system is provided which obtains and shares voice reference recordings from reference granters for a reference requester. Reference receivers can then listen to a voice reference recording by selecting an icon on a web page. A reference requester can be an individual who needs references as part of an employment search. A reference requester may alternatively be a company needing a testimonial about their products or services. | 06-28-2012 |
20140093056 | CALL EVALUATION DEVICE AND CALL EVALUATION METHOD - An call evaluation device pairs an utterance of the first speaker and an utterance of the second speaker, which are associated with the same screen identification information, to be a question and answer, obtains a totalized value of the number of question and answers for each screen identification information and an utterance time of the second speaker for each question and answer, and generates display information to cause an output device to display the totalized value of the number of question and answers for each screen identification information and the utterance time of the second speaker for each question and answer. | 04-03-2014 |
20140314217 | METHOD AND SYSTEM FOR TELEPHONE MESSAGE MANAGEMENT - A system for managing telephone messages played by a telephone includes an integrated telephone answering device configured to playback a plurality of outgoing messages. The system further includes a first memory section to store a default outgoing message and a second memory section to store one or more custom outgoing messages. The system further includes a handset operable to send outgoing messages for storage in the base unit and to send information related to outgoing messages for storage in a database of the base unit, the information including an outgoing message identifier associated with each outgoing message and a list of calling numbers associated with each outgoing message identifier. The system further includes a processor operable to receive an indication of a playback outgoing message request, to determine a calling party number associated with the outgoing message identifier, to retrieve an outgoing message identifier associated with the calling party number, and to send a signal to the integrated telephone answering device to playback an outgoing message associated with the outgoing message identifier. | 10-23-2014 |
20140355746 | Automatic Integrated Escalation in a Unified Messaging System - A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages. | 12-04-2014 |