Class / Patent application number | Description | Number of patent applications / Date published |
379880160 | Voice message synthesis | 24 |
20080240382 | Method and System for Providing an Audio Representation of a Name - A system and method for providing an audio representation of a name includes providing a list of a plurality of users of a network and respective presence information regarding each of the plurality of users; receiving a request from an endpoint to receive an audio representation of a name of a particular user of the plurality of users, and providing the audio representation to the endpoint. Moreover, the audio representation of the name at least generally approximates a pronunciation of the name as pronounced by the particular user. | 10-02-2008 |
20080298558 | System and method for caller identification voice announce - A system and method for a caller identification voice announce. The caller identification voice announce is associated with a calling party. An identifier of an incoming calls is translated to the associated caller identification voice announce. The caller identification voice announce associated with the calling party is played in response to receiving the incoming call from the calling party. | 12-04-2008 |
20080298559 | Calling party's language selection based on called party's phone number - In one embodiment, a method includes identifying a geographic location of a called party based on a phone number of the called party, entered by a calling party, and prompting the calling party with at least one spoken language based on the geographic location of the called party. | 12-04-2008 |
20090041212 | Interactive Voice Response System With Prioritized Call Monitoring - The present invention enables service agents in a call center to monitor portions of calls that are especially error-prone (e.g., automated speech recognition of an address, etc.), while portions of calls that are not error-prone occur without any human monitoring. An interactive voice response (IVR) system script (e.g., a VXML script, etc.) is divided into a plurality of independent dialog sequences, each of which is assigned a human-monitoring requirement that indicates whether (and optionally, to what degree) the dialog sequence requires monitoring by a service agent. In addition, instances of the dialog sequences in calls are prioritized based on an indication of caller intelligibility during (i) prior dialog sequences in the current call, and (ii) prior calls involving the same caller and/or the same contact identifier (e.g., telephone number, email address, Internet Protocol address, etc.). | 02-12-2009 |
20090274279 | VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM - A personal Interactive Voice Response (IVR) system includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients have a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VOIP) technology. | 11-05-2009 |
20090285370 | COMMUNICATION ASSISTANCE SYSTEM AND METHOD - A method for sending a message to a telecommunication subscriber without revealing their contact information in response to a communication session initiated by a requester, said method comprising the steps of:
| 11-19-2009 |
20090323909 | Technique for communicating concierge-type information to users of an information assistance service - Telephone users desiring concierge-type services may connect via standard telephone procedures to a directory assistance provider, such as an operator or voice server. For example, the users may communicate to the provider a concierge-type service request for making a restaurant reservation. The provider may process the request in real time through an on-line reservation system (ORS) or off-line. In processing the request off-line, a pool of fulfillment agents may engage in such action as necessary to fulfill the request. Information concerning fulfillment of the request, e.g., a reservation confirmation, may be provided to a user offline, even sometimes in the case of real time request processing. Such information may be recorded in the form of a voice mail, transmitted through a virtual network to a voice mail system, which may be maintained by the telephone carrier to which the user subscribes. The user in a conventional manner is prompted by the voice mail system to access the voice mail to learn the recorded information. | 12-31-2009 |
20100158215 | SYSTEM AND METHOD FOR ANNOUNCING AND ROUTING INCOMING TELEPHONE CALLS USING A DISTRIBUTED VOICE APPLICATION EXECUTION SYSTEM ARCHITECTURE - A system and method for announcing and handling incoming telephone calls utilizes a distributed processing architecture. The distributed processing architecture makes use of local devices that can be located at various different locations where the user is often located. For instance, local devices could be at a user's home, a user's office and/or on a user's mobile device. The local devices are linked such than when there is an incoming telephone call directed to any one of multiple telephone numbers associated with the user, an announcement of the incoming call is provided at all of the user's locations. The user is also able to specify how the incoming call is to be handled on a call-by-call basis. The user may also be able to specify default call handling instructions so that an incoming telephone call directed to one of the user's telephone numbers is received by a device normally associated with a different one of the user's telephone numbers. The system allows the user to selectively forward incoming telephone calls to another specified number on a call-by-call basis. | 06-24-2010 |
20100303215 | Auto-dialer blocking on network - A method and platform for reducing call blocking in a telecommunications network addresses problems caused by the use of auto-dialers and by mass calling events in the network. When a capacity excess is detected, information associated with excess calls, such as the Initial Address Message (IAM), is stored in an incoming call cache memory. A message may be played to the caller informing the caller of the status of the message. Once additional call capacity is open, the call is connected using the call information stored in the cache. The calls may be removed from the cache and connected on a first-in, first-out basis. | 12-02-2010 |
20110026690 | METHOD OF INFORMING A PERSON OF AN EVENT AND METHOD OF RECEIVING INFORMATION ABOUT AN EVENT, A RELATED COMPUTING - The invention refers to a Method of informing a person of an event comprising carrying out in a computing system the steps of: receiving ( | 02-03-2011 |
20110129073 | SYSTEM AND METHOD FOR MULTI-MODAL PERSONAL COMMUNICATION SERVICES - A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization information associated with a user of the system. The source information is extracted in various embodiments from different types of communications channels. The personalization information is employed by the system to influence the behavior of the system while providing an interactive service to the user. | 06-02-2011 |
20110135072 | METHOD AND SYSTEM FOR INTERJECTING COMMENTS TO IMPROVE INFORMATION PRESENTATION IN SPOKEN USER INTERFACES - A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives. In various embodiments, the form of a prompt played is dependent on what previously played prompts were given to the user during that session. | 06-09-2011 |
20110317821 | Family Branch Exchange - A Family Branch Exchange (FBX) overcomes limitations of conventional residential telephone technology to inexpensively provide more useful and advanced residential telephone services. For example, a method of providing distinctive ringing comprises receiving, at a service provider system connected to a telephone network and optionally to a data network, a call from a calling party to a user of the service provider system, playing, from the service provider system to the calling party, a message indicating a plurality of choices from which to select, receiving, at the service provider system, the calling party's selection, and transmitting, from the service provider system, a message indicating a ring tone or ring type to be used based on the calling party's selection. | 12-29-2011 |
20120099714 | System and method for controlled call handling - A telephone call management system is provided including a local system and a central site server using improved blocked or restricted call means including network traffic management. Decisions to allow or block a call to called parties are accomplished by using flagged indicators associated with certain called telephone numbers, with subsequent verification of a central database. The system includes management software capable of implementing widespread or local changes to the system and is further capable of modifying or setting any number of user account parameters. | 04-26-2012 |
20120243670 | Automatically Updating Meeting Information - Techniques for automatically providing updated meeting information are provided. The techniques include facilitating receipt of a message pertaining to a meeting, automatically interpreting the message to determine if the message requires that meeting information be changed, automatically updating the meeting information if a change is required from the message, and automatically sending a message to each meeting participant informing each participant of the updated meeting information. | 09-27-2012 |
20120263282 | Programmable Caller ID - Methods and systems are disclosed for providing Programmable Caller ID Screening services. One method monitors a telephone call for a call screening request for commercial, residential, and other identifiers of incoming calls. An action is taken in response to the call screening request. The action could be playing an announcement, terminating the connection, forwarding to voice mail, storing the ICLID information in a database, adding the ICLID information to a Do Not Call list, updating a subscriber's profile with the ICLID information, and/or storing the ICLID information in a subscriber's blocked communications list. The call screening request may comprise a Dual-Tone Multi-Frequency, a softkey entry, and/or a data message. Subsequent incoming calls from the calling telephone number are characterized as undesirable and are screened from alerting or otherwise establishing a communications connection to the called telephone number. | 10-18-2012 |
20130010938 | System and Method for Providing Telephone Assignment Information to Telephone Service Technicians - A system and method for telephone service technicians to retrieve telephone line assignment information, including receiving a telephone call from a telephone service technician. A telephone number assigned to a customer of a communications carrier may be received, where the telephone number is associated with a telephone operating on a wired communications network, such as the public switched telephone network (PSTN). Telephone line assignment information may be requested, where the telephone line assignment information includes cable and line pair information. The telephone line assignment information may be converted into speech synthesized audible signals and communicated to the telephone service technician during the telephone call. The conversion of the telephone line assignment information may be performed by an interactive voice response system. | 01-10-2013 |
20130064358 | System and Method for Providing Healthcare Related Services - A system and a method for receiving, by a processing device, a call from a communication device associated with a patient, the communication device associated with a patient having a unique identifier; associating, by the processing device, the unique identifier with a personal health profile stored in a database; determining, by the processing device, a communication device associated with a health care provider; transmitting the personal health profile to a communication device associated with a health care provider; and communicatively connecting the call from the communication device associated with the patient with the communication device associated with the health care provider. | 03-14-2013 |
20130114803 | METHOD FOR RECORDING TELEPHONE CONVERSATIONS - In a method for recording telephone conversations between a subscriber to a service provider and a telephone conversation partner, the subscriber dials the number of the service provider and interacts with a menu-driven IVR user interface, entering his subscriber number as well as a corresponding PIN-number to authenticate himself. After the verification, the subscriber can chose one or more of the following options: (a) listen to one or more of his previously recorded telephone conversations, (b) delete one or more of his previously recorded telephone conversations, (c) arrange that all incoming and outgoing calls are to be automatically recorded, (d) deactivate the setting that all incoming and outgoing calls are automatically recorded, and/or (e) record the next telephone conversation. At the beginning of each conversation to be recorded, the service provider informs the telephone conversation partner, via a warning voice message, that the telephone conversation will be recorded. | 05-09-2013 |
20130156168 | TECHNIQUES FOR DYNAMIC VOICE MENUS - Techniques for dynamic voice menus are described. An apparatus may comprise an endpoint component operative on a processor circuit to receive an incoming call from a user, and identify an incoming phone number for the incoming call, a menu retrieval component operative on the processor circuit to determine a voice menu based on the incoming phone number, and a menu performance component operative on the processor circuit to perform the voice menu for the user. Other embodiments are described and claimed. | 06-20-2013 |
20130156169 | METHOD AND SYSTEM FOR MANAGING MULTIPLE SIMULTANEOUSLY PLACED CALLS - A method is disclosed, herein, for managing multiple simultaneously placed calls by enabling calling, in parallel and simultaneously, a plurality of parties. An initial answer is detected from one of the plurality of parties and the initial answer is further determined to be from a live person or a machine-operated apparatus, such as an answering machine, voice-mail service. Where the initial answer is from a machine-operated apparatus a pre-recorded message is played; unlike where a live person has been detected. Therein, a live conversation is enabled where the initial answer is determined to be a live person. Finally, the method includes the simultaneous management of the other called parties while the live conversation with the initial live person is occurring. | 06-20-2013 |
20140270117 | System And Method For Prompt Modification Based On Caller Hang Ups in IVRs - In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt. | 09-18-2014 |
20140348310 | CALLEE CENTRIC LOCATION AND PRESENCE ENABLED VOICEMAIL USING SESSION INITIATED PROTOCOL ENABLED SIGNALING FOR IP MULTIMEDIA SUBSYSTEM NETWORKS - An architecture and method of voicemail based on session initiated protocol presence and location information of a callee is disclosed. A method of providing voicemail includes determining a location and a presence of a callee, and playing a customized voicemail greeting to a caller based on preferences defined by the callee and also based on at least one of the location and the presence. | 11-27-2014 |
20160080568 | VOICE OVER IP METHOD FOR DEVELOPING INTERACTIVE VOICE RESPONSE SYSTEM - A process performed by a personal interactive voice communication system includes accepting settings of interactive voice communication system prompts for a communication address to which communications are received by the personal interactive voice communication system. The process includes mapping, in response to instructions specific to the network communication address, actions to correspond to selections of set interactive voice communication system prompts. The process also includes identifying a selection of an interactive voice communication system prompt and executing a mapped action corresponding to the selection identified. Voice communications to and from the personal interactive voice communication system are transmitted as packets over the internet via a network server that coordinates communications for personal interactive voice communication systems. | 03-17-2016 |