Entries |
Document | Title | Date |
20110060619 | Device and method of using a push mode to realize non-real-time media routing - This invention discloses a device of using a push mode to realize non-real-time media routing, wherein a master control module is used for receiving a queuing request and a routing strategy, sending the queuing request to a pre-processing module, and sending the routing strategy to an appropriate routing queuing module; the pre-processing module is used for pre-processing the received queuing request, finding a pre-processing strategy according to the skills specified in the queuing request, calculating a user area code and service level, constructing the routing strategy according to the queuing request, the area code, the service level and the pre-processing strategy, and sending the routing strategy to the master control module; a routing queuing module is used for receiving the routing strategy, selecting seats according to the routing strategy, and allocating media to the selected seats. The invention also discloses a method of using a push mode to realize non-real-time media routing. The invention enables the Next Generation Call Center to have the non-real-time media routing and queuing capabilities, which improves functions of the Next Generation Call Center. | 03-10-2011 |
20110087511 | SYSTEMS AND METHODS FOR HYBRID DELIVERY OF REMOTE AND LOCAL TECHNICAL SUPPORT VIA A CENTRALIZED SERVICE - The present solution is directed to a hybrid customer support model for providing remote online support service in conjunction with local onsite support service. A local technician provides on site support service for a device at a premise for a predetermined amount of time. The onsite support by the local technician may be limited to a subset of the tasks for resolving an issue with the device or otherwise be limited to applying a subset or scope of skills to resolving the issue. In one embodiment, the local technician has a first type of skill from a plurality of skills. The local technician identifies an issue with the device and sends the issue to a centralized service. The centralized service receives an identification of the issue—the resolution of which may include a plurality of tasks. In one embodiment, each of the plurality of tasks is performed by one or more remote technicians having a skill type corresponding to the task. A resource pool is managed via the centralized service to support information flow in the hybrid model. The centralized service tracks service information and results. | 04-14-2011 |
20110093307 | SYSTEM FOR PROVIDING A WORKFORCE PLANNING TOOL - A system is described for providing a workforce planning tool. The system may include a memory, an interface, and a processor. The memory may store organizational information including the number of employees, a growth percentage over a period of time, net employee turnover over the period of time, and a hiring percentage over the period of time for each hire type used by the organization. The processor may receive the information and determine a talent gap consisting of a total number of hires required based on the number of employees, the growth percentage and the net employee turnover. The processor may determine a number of hires of each hire type based on the hiring percentage for each hire type and the total number of hires, and may transform the number of hires for each hire type into a hiring strategy. The processor may provide the hiring strategy to the user. | 04-21-2011 |
20110112879 | METHOD AND APPARATUS TO MANAGE A WORKFORCE - A method for managing a workforce is provided. The method includes identifying customer interactions corresponding to an initial work volume handled by a workforce, and identifying comments within the customer interactions related to at least one performance goal used to generate the initial work schedule. The method also includes generating feedback information based on the comments to be used when generating a subsequent schedule. | 05-12-2011 |
20110153379 | STAFF ARRANGEMENT SYSTEM AND SERVER - According to one embodiment of the present invention, a skill level of a staff member is discriminated from an actual job log of the staff member, productivity including the skill level, a salary, and combination efficiency with another staff member is calculated, and a staff arrangement plan maximizing a productive efficiency is outputted. A system of calculating an optimum staff arrangement of staff arrangements for a job operated by a plurality of staff members, includes: a record database for a job amount generated during a certain period; a profile database for staff members; a combination-efficiency database for staff members; a skill-level database for staff members; means of acquiring a staff-profile data; means of acquiring a record of a past-generated job amount; means of calculating combination efficiency between staff members; means of predicting a job demand of the job in a specific period, from the record of the past-generated job amount; means of calculating the required number of staff members from the predicted job demand; means of calculating a working shift satisfying the required number of staff members; means of calculating a working-shift matching degree from data of the combination efficiency with the staff member and the working shift; means of performing an arrangement plan corresponding to the required number of staff members by sequentially arranging staff members in descending order of the high matching degree; and means of calculating productive efficiency of the arrangement plan, so that the arrangement plan having the highest productive efficiency is shown. | 06-23-2011 |
20110161129 | EXPERT LOCATOR BASED ON USER POLLING - According to one embodiment of the present invention, a method for locating experts is provided. The method includes receiving a first query from a first user requesting the identity of persons having desired skills. The names of persons in a database having the desired skills are then identified. A second query is sent to a plurality of additional users requesting the verification of the information relating to the skills of the identified persons. Responses from the plurality of users are used to amend the information relating to skills of the identified persons. | 06-30-2011 |
20110166902 | NOTIFICATION SYSTEM AND METHOD - A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the requested service, a cancelation code is sent to the employee. The cancelation code informs the employee that the work assignment has been canceled. | 07-07-2011 |
20110184771 | IMPLEMENTATION RESOURCE PROJECT MANAGEMENT - A method and apparatus provides management of projects including breaking the project into tasks and task dependencies and assigning employees as resources to work on the task dependencies. Resources are evaluated based on skills, experience with applications, distance to work site, customer satisfaction rating of prior work and availability. Progress on the project is monitored by input of employee time into the system. Projected completion dates, start dates of subsequent projects and resource allocation is automatically determined as changes in project progress and resources occur. | 07-28-2011 |
20110202380 | MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN - In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician. Each service request may be classified into categories such that only remote technicians associated with a given category can handle service requests for that category. Furthermore, the process of selecting a remote technician to handle a given service request can be completely automated or based on individual remote technicians selecting service requests from a preliminary queue. | 08-18-2011 |
20110202381 | NOTIFICATION OF EMPLOYEES VIA PASS CODE ACCESSED WEB PAGES - Disclosed is an Internet-based database system and method (ASP), that enables school districts and temporary employment agencies to automate the dispatching (24/7) of pre-qualified substitute/temporary personnel to specified school/work site locations for specific absent employees/job openings. The system includes a profile database of permanent and substitute (temporary) employees, positions, skills, working dates/shifts, rates of pay, work sites, lesson plans/comments, reasons for absence and corresponding budget codes. Approved substitute/temporary employees may access the database using a multi-level access and secure logon code through their Internet-based browser device. The software filters job/position information to match specific job openings to the skills, qualifications (certification), preferences and availability of the substitute/temporary employee/s. As job openings (absences) are entered into the system by employees, the school district or employment agency, job details are immediately available through Internet “distributed technology” to all appropriate substitute/temporary employees through their web browser device. | 08-18-2011 |
20110208556 | WORKER ASSIGNMENT DEVICE, WORKER ASSIGNMENT PROGRAM, AND WORKER ASSIGNMENT SYSTEM - The present invention provides product delivery deadline compliance and increased worker training efficiency. A worker assignment scheme creation section of a worker assignment device creates a worker assignment scheme and calculates a job completion time for each process step of each product in accordance with a worker assignment rule. An evaluation value calculation section calculates evaluation values concerning delivery deadline compliance and worker training in accordance with processing results produced by the worker assignment scheme creation section. A worker assignment priority change section changes the worker assignment rule in accordance with the evaluation values and target values therefor. The above process is repeated a number of times to produce plural worker assignment schemes, which are compared in accordance with the evaluation values concerning delivery deadline compliance and worker training. The result of comparison is eventually presented to a user. | 08-25-2011 |
20110208557 | Supply and Demand Consolidation in Employee Resource Planning - A method of employee resource planning includes consolidating and defining a demand for employee resources needed to accomplish a potential project in terms of a plurality of jobs and a supply of employee resources in terms of a plurality of employees, each job and each employee having a plurality of job attributes uniformly categorized into indices. Employees in the supply are mapped to corresponding jobs in the demand according to the job attributes. | 08-25-2011 |
20110213634 | SYSTEM AND METHOD FOR EFFECTIVE WORKLOAD DISTRIBUTION FOR SERVICE TECHNICIANS - Disclosed is a software/computer based system/method that optimizes assignment of a service technician's territory (i.e., geographic area assigned to a service technician to support) based on a number of factors, particularly, the number and type of serviceable units in a territory, the usage history of the serviceable units (i.e., how often units may malfunction based on volume of use), and the historical expertise and efficiency of the technician in performing various types of expected repairs. Optimization goals include assigning service territories to service technicians such that each service technician is working 40 hours (or some other hourly goal) per week with few overtime hours (i.e., upset customers waiting for service) or under time (i.e., paying for time the service technician is not working for a customer). For example, copier repair technicians may be assigned to territories depending on how well the technicians have historically performed repairs on particular copier models. If a first technician is exceptionally fast and efficient, the first technician may be assigned an effectively larger workload area (i.e., more serviceable units) than a second technician that has a more average performance record. | 09-01-2011 |
20110238457 | VEHICLE ROUTE SELECTION BASED ON ENERGY USAGE - Vehicle management systems and associated processes can consider energy consumption when selecting routes for fleet vehicles. Vehicle management systems and associated processes are described that, in certain embodiments, evaluate vehicle energy usage based on factors such as terrain or elevation, vehicle characteristics, driver characteristics, road conditions, traffic, speed limits, stop time, turn information, traffic information, and weather information, and the like. The features described herein may also be implemented for non-fleet vehicles, such as in personal vehicle navigation systems. | 09-29-2011 |
20110246255 | SYSTEM AND METHOD FOR ADVANCING MARKETING OPPORTUNITIES TO SALES - A system and method for advancing marketing opportunities to sales is described. One embodiment identifies a plurality of consumer states corresponding to particular situations in a sales lifecycle, one of which corresponds to a completed sale; ascertains one or more correlations among historical sales-lead attributes, product attributes, sales-agent attributes, sales activities, and consumer state transitions; identifies a particular product having a particular set of product attributes; identifies a particular sales lead having a particular set of lead attributes; identifies a particular sales agent having a particular set of agent attributes; identifies one or more particular sales activities; and derives, based on application of the one or more correlations, an estimated probability that a consumer associated with the particular sales lead will transition from one of the plurality of consumer states to another of the plurality of consumer states in relation to the product. | 10-06-2011 |
20110276358 | Allocation of work items via queries of organizational structure and dynamic work item allocation - Disclosed are systems and methods for identifying one or more individuals in an organizational model to work on a particular work item where the method includes receiving a query having one or more attributes where the one or more attributes indicate the criteria for one or more individuals to work on a particular work item. The systems and methods further include searching an organizational model for the one or more individuals associated with the attributes defined in the query, and identifying the one or more individuals associated with the attributes defined in the query. The systems and methods also include allocating or offering the particular work item to the one or more of the individuals associated with the one or more attributes defined in the query. | 11-10-2011 |
20110307285 | Assessing Staffing Coverage for Software Applications - A computer system enables a business to determine a structure of a software application, obtain staffing information assigned to the application, and determine a staffing gap for different levels of the application. Staffing assessment may be expanded to a software portfolio that typically includes different applications and further to a line of business segment that corresponds to one or more portfolios. Supply coverage and demand coverage for each of the application levels is then determined so that staffing gaps for each of the application levels can be assessed. Staffing information may include staffing at different skill levels include subject matter experts, specialists, and generalists. The structure of an application may include modules that further include sub-modules. A training plan may be invoked when staffing is overly dependent on contractor support. | 12-15-2011 |
20110313805 | CUSTOMIZABLE USER INTERFACE INCLUDING CONTACT AND BUSINESS MANAGEMENT FEATURES - Embodiments provide aspects of a workspace interface that includes a number of customizable business role workspaces, but are not so limited. In an embodiment, a computer-implemented method provides a number of role-specific workspaces as part of an integrated business development application, each role-specific workspace including role-specific ribbon tools, gadgets, and/or tabs tailored to address particular aspects of a business or business role. In one embodiment, a number of customizable role-specific workspaces are combined with personal information management features as part of providing an integrated business management solution. Other embodiments are included and available. | 12-22-2011 |
20120022907 | SOCIAL NETWORKING IN AN ASSET PERFORMANCE MANAGEMENT SYSTEM - Systems and methods are provided that link automation asset analytics with social networking. Automation asset performance is monitored and analyzed in view of one or more asset application models, and asset performance anomalies or inefficiencies are identified. Asset performance management data generated by the analysis is used to search a repository of expert consultants, and one or more suitable consultants having requisite expertise to assist with the identified asset performance issues are identified. In some embodiments, the asset performance management data is forwarded to the selected consultants in order to convey the nature of the asset performance issue. | 01-26-2012 |
20120029963 | Automated Management of Tasks and Workers in a Distributed Workforce - A job is divided into multiple discrete tasks that can be performed by multiple different workers of a distributed workforce. The tasks are assigned to the workers through their mobile phones or other communication devices, and the workers perform the assigned tasks and provide responses to the tasks through the devices. Workers are compensated, in part, based in part on the quality of their responses. Once the workers' responses have been determined to be sufficiently accurate, the responses are assembled into a final result. To manage the distributed workforce, the system stores information for each worker, such as an identification of the worker, the tasks previously completed by the worker, and the quality of performance of those tasks. The stored worker information is used to assign tasks to workers, to compensate workers, and in general to manage the workforce. | 02-02-2012 |
20120035971 | GENERATING CANDIDATE INCLUSION/EXCLUSION COHORTS FOR A MULTIPLY CONSTRAINED GROUP - A computer implemented method, program product, and/or system allocate human resources to a cohort. At least one attribute held by each member of a group of human resources is identified. A request is received, from a planned cohort, for multiple human resources that collectively possess a set of predefined attributes, wherein no single human resource possesses all of the predefined attributes. The set of human resources that satisfies the request is identified and assigned to the planned cohort. | 02-09-2012 |
20120046985 | METHOD FOR THE SECURE LOGGING OF CORRESPONDENCE AND NOTIFICATION THEREOF - Systems and methods are disclosed that create a secure electronically recorded log utilizable in the field of emergency response material spill remediation. The system can receive information regarding a spill incident, wherein the information includes an approximate location of the spill incident or a description of a material spilt, populate the secure electronically recorded log with a geolocation code associated with the spill incident, wherein the geolocation code is ascertained as a function of the approximate location of the spill incident, and communicate a notification to a Project Manager assigned to oversee remediation of the spill incident or a representative of a client that supplied the information regarding the spill incident. | 02-23-2012 |
20120066017 | System and Method for Utilizing Industry Specific Competencies to Maximize Resource Utilization - A computer-implemented method for identifying requirements associated with a job type and to matching personnel to the requirements including identifying any deficiencies in satisfying the requirements is described. The method includes identifying one or more of each of a knowledge requirement, a skill requirement, and a behavior requirement associated with a job type, generating and administering a competency identification test for the job type based on the requirements, generating a personnel profile based on the competency identification test, the personnel profile including at least a knowledge competency, a skill competency and a behavior competency, and generating a role analysis report including a correlation score indicating the determined correlation between the competencies and the requirements. | 03-15-2012 |
20120066018 | AUTOMATIC AND SEMI-AUTOMATIC SELECTION OF SERVICE OR PROCESSING PROVIDERS - A system and method for automatic or semi-automatic selection of service or processing providers is disclosed. In one embodiment of the present invention allows the user to input a set of preferences, and from that input automatically selects a service or processing provider that matches the attributes that are important the user as derived from the input preferences. In another embodiment, the process is semi-automatic in that the user provides a set of preferences, and the present invention filters and the service or processing providers and presents a limited number of them that match the user's preferences and from which the user can select one for processing of the particular task. | 03-15-2012 |
20120072254 | SYSTEMS AND METHODS FOR PROVIDING WORKFORCE OPTIMIZATION TO BRANCH AND BACK OFFICES - Systems and methods for providing workforce optimization are provided. A representative method includes: planning a first campaign to implement business goals; scheduling and deploying a workforce in accordance with the campaign to produce a plurality of interactions, at least one of the interactions involving a customer and a first agent of a contact center, at least another of the interactions involving a customer and a second agent of a branch office or back office; measuring performance of the first agent and the second agent on at least a portion of the interactions to produce a set of quality metrics for the agents; combining at least a portion of quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign. | 03-22-2012 |
20120072255 | Computer Readable Medium and Program Product For Facilitating Organization Transition and Realignment - Computer readable medium and program product for transitioning and realigning an existing organization structure into a new organization structure, are provided. An exemplary computer readable medium includes instructions that when executed by a computer, cause the computer to perform operations including receiving activities to support major functions of a new organization structure, receiving a listing of tasks to accomplish for each of the activities and associated roles, determining a total demand on each role based on associated tasks each role is responsible for performing across associated functions, determining a number of qualified personnel having a required competency available to fulfill each of the roles, determining a skills gap in transitioning to the new organization structure, and determining a resource requirements gap for the new organization structure. | 03-22-2012 |
20120084111 | SYSTEM AND METHOD FOR ADAPTIVE MULTIPLE CONTACT ASSIGNMENT - Embodiments of the present invention generally relate to a system and method for adaptively assigning multiple contacts to an agent determined by that agent's current metrics data or effectiveness measure. In one embodiment, there is provided a method for adaptively assigning multiple contacts to an agent in a contact center, comprising providing a reporting engine containing an agent's metrics; providing an assignment engine for assigning multiple contacts to the agent based upon the agent's metrics received from the reporting engine; storing each contact being served by the agent with at least one agent metrics element to be measured by the reporting engine; updating the agent's metrics in the reporting engine based upon the measured at least one metrics element; comparing the agent's updated metrics with stored target metrics; and assigning multiple contacts to the agent when the agent's metrics is within the target metrics. | 04-05-2012 |
20120084112 | PROVIDING COMMUNITY FOR CUSTOMER QUESTIONS - A system for providing community for customer questions receives a customer question. The customer question may be classified into a classification from a plurality of classifications categorizing whether a question is answerable, needs expert assistance, needs more information, or is not answerable. Based on the classification and one or more incentives, the question may be further routed to an appropriate community. The interactions with a customer in receiving and answering the customer question may be recorded. | 04-05-2012 |
20120116829 | OPERATIONS MANAGEMENT METHOD - An operations management method | 05-10-2012 |
20120116830 | Availability-Based Contact Routing and Scheduling System - A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means. | 05-10-2012 |
20120130763 | Method and System of Selecting Representatives Based On Various Criteria - Systems and methods of providing customer support by matching consumers and pre-qualified service representatives are disclosed. Customer-to-business transactions can be facilitated by pre-qualifying both consumers and service representatives and matching the consumers to the corresponding representatives. For example, according to one exemplary embodiment, using information provided by the consumers, such as language spoken, expertise, rating, response time, etc., a matching system can determine a list of single, pre-qualified service representatives that matches or meets the needs of the consumers. | 05-24-2012 |
20120130764 | Methods For Organization Transition and Realignment - Methods of transitioning and realigning an existing organization structure into a new organization structure, are provided. An exemplary method includes defining activities to support major functions of a new organization structure, developing a listing of tasks to accomplish for each of the activities and associated roles, determining a total demand on each role based on associated tasks each role is responsible for performing across associated functions, determining a number of qualified personnel having a required competency available to fulfill each of the roles, determining a skills gap in transitioning to the new organization structure, determining a number of organization members for each role having a predetermined competency level and an interest in the respective role, and determining a difference between resource requirements and the qualified resource supply available and willing to fulfill the requirements of the new organization structure to define a resource requirement gap for the new organization structure. | 05-24-2012 |
20120130765 | METHOD AND APPARATUS FOR CONSTRAINT-BASED STAFF SCHEDULING - A constraint-based framework models and solves the problem of assigning staff to various work-shifts or work-assignments, for example a day shift and a night shift, for a pre-defined scheduling horizon, for example three months. A work-schedule is produced, which is defined as a list of staff-shift or staff-assignment combinations that meet the various criteria set by the staff and the healthcare facility on how the staff need to work. The staff then uses this work-schedule to perform the needed activities for the amount of time specified by the scheduling horizon. The scheduling problem is modeled with the help of constraints and variables to express the physical constraints specified by the staff on their work schedules and the needs of the healthcare facility. By embedding the scheduling model within a software program, a work-schedule is produced quickly that meets the requirements of the staff and the healthcare facility. | 05-24-2012 |
20120136685 | Determining Thresholds of Unexpected Workload Volumes - A computer implemented method allocates resources within a workload management program. A computer identifies a first ratio for a first skill team of plurality of skill teams. The computer determines whether the first ratio for the first skill team exceeds a skill team threshold of the first skill team. Responsive to the computer determining that the first ratio for the first skill team exceeds the skill team threshold of the first skill team, the computer allocates the resources from at least one of the plurality of skill teams other than the first skill team to the first skill team. A computer program product and a computer system for allocating resources within a workload management program are also provided. | 05-31-2012 |
20120136686 | SYSTEM AND METHOD FOR PERFORMING SUBSTITUTE FULFILLMENT - A system and method for automating the performance of substitute fulfillment. The system includes a server which receives absentee information representing an absent worker via a telephone communication link or an Internet communication link. In response to receiving the absentee information, the system generates a list of potential substitute workers. The system then contacts potential substitute workers until one is found or until the list is exhausted. The system can also post a list of positions that are available on a website allowing potential substitute workers to search for a position. | 05-31-2012 |
20120150579 | WORK DISTRIBUTION SYSTEM AND METHOD OF DISTRIBUTING WORK - In a work distribution system and a method of distributing work, a plurality of task objects is made available for a future employer to browse and claim. Each task object represents work to be carried out for a particular employer. The availability of a task object to a future worker is delayed by a predetermined time period after creating and/or modifying the task object in dependence of a determined employer ranking order of the task object among the plurality of task objects. | 06-14-2012 |
20120173296 | METHOD AND SYSTEM FOR OUTAGE RESTORATION - A method and system for managing electric grid operation and maintenance are provided. The system includes a work crew locator configured to receive a location of a work crew based on a location of a work vehicle associated with the work crew, a work crew management subsystem, and an asset management subsystem configured to determine repair requirements for electric grid assets and repair times associated with the determined repair requirements. The system also includes an outage management subsystem and a restoration optimizer configured to determine a capable crew to respond to a grid configuration change request where the capable crew includes crew members qualified to perform the change request, tools and equipment required to effect the change request, and a work crew location determined to satisfy a response timing requirement and initiate crew instructions detailing work requirements and actions for the work crew to fulfill the grid configuration change request. | 07-05-2012 |
20120179503 | DYNAMIC WEB SERVICES WORK FLOW SYSTEM AND METHOD - A Dynamic Web Service server may facilitate custom Enterprise Application interface development with little or no developer input by dynamically creating a web service for performing a particular transaction according to a transaction map. An Enterprise Application client device may create a transaction map by “recording” a transaction between an Enterprise Application client and an Enterprise Application server and mapping transaction fields to a custom interface generated to collect data for re-performing the recorded transaction. The Enterprise Application client device may call the dynamic web service, and the Dynamic Web Service server may then perform the recorded transaction using input data collected in the custom interface. Such a dynamic web service may be performed as part of an automated business process managed by a workflow server. | 07-12-2012 |
20120179504 | P2P WORKFLOW SYSTEM, INFORMATION PROCESSING APPARATUS AND STORAGE MEDIUM - Provided is a work flow system configured by a plurality of process support tools cooperating via a network. A process support tool serves as a parent to constitute a group and defines a work flow (process) formed by roles of respective members of the group and a plurality of tasks. Each of the members of the group executes the process while specifying a processor of the next task in accordance with the defined member role and distributes a message containing the processing result between the members one after another. | 07-12-2012 |
20120191499 | COMPETENCE BUILDING SYSTEM - Systems and methods for building competence in employees of an organization are described herein. In one implementation, a competence building system includes a deliverable definition module to identify a one or more deliverable slices associated with a work product based on a deliverable definition. The deliverable definition indicates a plurality of tasks that need to be completed for building the deliverable slices. Further, a competence identification module of the competence building system identifies a one or more competencies associated with the deliverable slices. Furthermore, the competence identification module identities a one or more resources to be provided to a one or more employee, wherein the employee possesses a minimum level of competence. | 07-26-2012 |
20120203588 | TASK ASSIGNMENT IN A WORKFLOW SYSTEM - A computer-implemented method for assigning a task in a workflow system to a user of the workflow system includes receiving the task; determining, by a computer, a set of users who are authorized to perform the received task; selecting from the set a user who has the lowest flexibility to perform other tasks in the workflow system; and assigning the task to the selected user. | 08-09-2012 |
20120209648 | RESOURCE MANAGEMENT USING CONSTRAINT PROGRAMMING WITH EFFICIENT ORDERING OF VARIABLES - A method for resource management includes associating respective variables with resource consumers, and identifying resources as values applicable to the variables. A group of the variables are identified as preferred variables. An assignment of the values to the variables that satisfies constraints applying to the allocation of the resources is found by repeatedly performing the steps of choosing a variable from the group, instantiating the chosen variable with a value, removing the chosen variable from the group, and pruning the domains of the other variables by propagation of the constraints. The resources are assigned to the resource consumers responsively to the assignment of the values to the variables. | 08-16-2012 |
20120215577 | METHOD AND SYSTEM FOR OPTIMIZING CONTACT CENTER PERFORMANCE - A method for assigning individual contact processing resources of a contact centre to contacts in the contact centre is disclosed. On receiving a new contact at the contact centre, a contact object corresponding to the new contact is provided within a population of contact objects corresponding to contacts being processed by the contact centre. A programmed processing object corresponding to each individual contact processing resource of the contact centre is provided. Each processing object is arranged to adaptively and independently select contact objects from the population of contact objects based on a value received for processing contacts from the population and a value spent on processing contacts from the population. Once a programmed processing object selects a contact object, an associated contact processing resource is assigned to the contact. | 08-23-2012 |
20120215578 | METHOD AND SYSTEM FOR IMPLEMENTING WORKFLOWS AND MANAGNG STAFF AND ENGAGEMENTS - The present invention relates to software and a method of use for implementing workflows and managing engagements and staff. More particularly, the present invention relates to a software module tracking data of staff, engagements and workflows and a method of using such data in the management of staff and assignment of tasks. Information concerning employees is input into a database by the manager and the employees, and is tracked therein. The information concerning an employee includes an employee's availability, ability and experience. Workflow/Task information is input into the database when either a client makes a request for service of the business, or a workflow/task internal to the business is needed to be performed. Task information includes the nature of the work and deadlines. Task information is compared to the employee information. A list is automatically generated naming the employees best suited to the mandate of the task. The manager then chooses a name from the top of the list and assigns the task to that employee. | 08-23-2012 |
20120215579 | METHOD AND SYSTEM FOR OPTIMIZING CONTACT CENTER PERFORMANCE - A method for assigning individual contact processing resources of a contact center to contacts in the contact center is disclosed. On receiving a new contact at the contact center, a contact object corresponding to the new contact is provided within a population of contact objects corresponding to contacts being processed by the contact center. A programmed processing object corresponding to each individual contact processing resource of the contact center is provided. Each processing object is arranged to adaptively and independently select contact objects from the population of contact objects based on a value received for processing contacts from the population and a value spent on processing contacts from the population. Once a programmed processing object selects a contact object, an associated contact processing resource is assigned to the contact. | 08-23-2012 |
20120226513 | PROJECT MANAGEMENT SYSTEM - A project management system is provided according to various aspects of the disclosure. In one aspects, the project management system comprises a people database, a project database, and a project processor. The people database discloses profiles of individuals and the project database stores information about projects. The project processor may be configured to identify individuals to work on a project by comparing the profiles of the individuals stored in the people database and the information for the project stored in the project database, to modify a performance evaluation based on feedback from at least one of realized outcomes in relation to at least one of expected outcomes, to modify at least one of the expected outcomes based on feedback from at least one of the profiles, and to modify at least one of the expected outcomes based on feedback from at least one of the realized outcomes. | 09-06-2012 |
20120232944 | RESOURCE SKILL COMPLIANCE OPTIMIZATION - Methods, apparatus, and computer readable media with executable instructions stored thereon for optimizing resource skill compliance are provided. Example methods of the present disclosure can include identifying jobs, skills corresponding to the jobs, and resources corresponding to the skills. A job skill level is associated with each skill of each job, and a resource skill level is associated with each skill of each resource. An individual skill compliance is determined by computer for each skill of each resource with respect to each skill of each job based on the resource skill level relative to the job skill level. A resource skill compliance is determined by computer for each resource with respect to each job as a total of the individual skill level compliances for each skill corresponding to each job, and resources are assigned by a computer to jobs in a manner that optimizes a total of the resource skill compliances for those resources assigned to jobs. | 09-13-2012 |
20120239449 | Notification System and Method - A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the requested service, a cancellation code is sent to the employee. The cancellation code informs the employee that the work assignment has been canceled. | 09-20-2012 |
20120265573 | DYNAMIC OPTIMIZATION FOR DATA QUALITY CONTROL IN CROWD SOURCING TASKS TO CROWD LABOR - Systems and methods of dynamic optimization for data quality control in crowd sourcing tasks to crowd labor are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, for dynamically monitoring results received from workers for a task distributed for evaluation via a job distribution platform, incrementally assigning additional workers to the task using the results and continuously monitoring additional results to assign any additional workers if needed to meet a quality metric for the task. | 10-18-2012 |
20120265574 | CREATING INCENTIVE HIERARCHIES TO ENABLE GROUPS TO ACCOMPLISH GOALS - A job is divided into tasks belonging to various levels in a hierarchy such that the tasks of one level of the hierarchy depend on the performance of the tasks of another level. The divided tasks are assigned to the respondents and, once the respondents' responses have been determined to be sufficiently accurate, the responses are assembled into a final result. The respondents may be rewarded for completion of their assigned tasks, and the rewards may be structured such that the rewards for the completed tasks create an informal hierarchy amongst the respondents. | 10-18-2012 |
20120271675 | DYNAMIC CANDIDATE ORGANIZATION SYSTEM - One embodiment includes a dynamic candidate queuing system. The dynamic candidate queuing system includes a network comprising a server communicatively coupleable with one or more other computers. The server includes a processor and a storage device coupled to the processor. The server is configured to receive data entered at the one or more other computers by candidates and store the data in the storage device. Further, the processor generates a queue listing of candidates in the storage device and the queue listing is organized according to a score given to the data. | 10-25-2012 |
20120284076 | OPTIMIZING SERVICE DELIVERY SYSTEMS - A computer implemented method, system and/or computer program product optimizes a service delivery system. A processor receives a first set of inputs that describes a current state of a service delivery system and a second set of inputs that describes a cost overhead for the service delivery system. The processor then optimizes the service delivery system in order to derive an optimized service delivery system. | 11-08-2012 |
20120290351 | SYSTEM FOR AUTOMATED SALES TEAM IDENTIFICATION AND/OR CREATION - A system identifies candidate persons of an enterprise team, such as a sales team. An example method includes providing a first user option to select one or more persons based on a first set of one or more criteria, yielding an indication of one or more candidate persons in response thereto; retrieving data for each of the one or more candidate persons, wherein the data includes information comprising a first metric and a second metric; and providing a second user option to chose one or more candidate persons for an enterprise team based on the one or more indications of one or more candidate persons and the metrics. The example method further includes graphically depicting one or more indications of one or more candidate persons based on the first metric and the second metric, which may include measurements of a person's versatility and sales performance history, respectively. | 11-15-2012 |
20120296684 | TASK ASSIGNMENT IN A WORKFLOW SYSTEM - A computer-implemented method for assigning a task in a workflow system to a user of the workflow system includes receiving the task; determining, by a computer, a set of users who are authorized to perform the received task; selecting from the set a user who has the lowest flexibility to perform other tasks in the workflow system; and assigning the task to the selected user. | 11-22-2012 |
20120310693 | RESOURCE SCHEDULING METHOD AND SYSTEM FOR USE WITH COMPUTER DIRECTED ASSEMBLY AND MANUFACTURE - Methods, systems, and computer program products are provided for determining a manufacturing capacity at a facility with assemblers performing assembly instructions in a computer directed assembly (CDA) system. Determining a manufacturing capacity includes selecting a production time interval for a product assembled using a sequence of assembly instructions. A scheduler system identifies assemblers available during the timeframe that have been trained and have performed the sequence of assembly instructions. Once this set of assemblers is identified, the scheduler projects an individual capacity for each assembler in the set of assemblers to perform the sequence of assembly instructions during the production time interval. The projected individual capacity is projected based on historical assembly performance data for each assembler stored in an assembly record database. The manufacturing capacity is then generated by aggregating the projected individual capacity for each assembler to perform the sequence of assembly instructions over the production time interval. | 12-06-2012 |
20120316907 | SYSTEM AND METHOD FOR MANAGING AGENT CONTACT ASSIGNMENTS NEAR END OF AGENT WORK SHIFT - Provided herein is a system and method to assign new work to one of a plurality of workers, near an end of a work shift of at least one worker. The method may include: receiving, from a customer, a request for new work; determining a remaining time in a work shift for one or more of the plurality of workers; assigning a worker priority for one or more of the plurality of workers by use of a predetermined criteria; demoting the worker priority of workers near the end of a work shift; and assigning a worker to the customer by use of worker priority, in order to assign the new work. | 12-13-2012 |
20120323622 | Assessing Fitness of Drivers for Pending Trip Assignments - A system for assessing fitness of drivers for trip assignments includes a data processor adapted to communicate with recorders in vehicles for retrieving driving histories of drivers, and a terminal connected with the data processor. The terminal is used by a dispatcher for operating the data processor to construct trip definitions of pending trip assignments, append each of the trip definitions separately to the driving history of each of the drivers so as to form driver/trip assignment combinations of all drivers and all pending trip assignments, process the combinations through an hours-of-service engine to determine which combinations are legal under hours-of-service work rules, calculate a fitness rating for each legal combination, and analyze the fitness ratings of the legal combinations against one another to select the driver with best fitness for each pending trip assignment. | 12-20-2012 |
20120323623 | SYSTEM AND METHOD FOR ASSIGNING AN INCIDENT TICKET TO AN ASSIGNEE - A system, computer-readable storage medium including instructions, and computer-implemented method for assigning an incident ticket to an assignee are disclosed. An incident ticket is received, via a data network, from a device of a customer, the incident ticket including information relating an issue experienced by the customer. A class of incident tickets to which the incident ticket belongs is determined. Performance ratings for assignees that have handled at least one incident ticket in the class of incident tickets are retrieved from a database. An assignee is selected to handle the incident ticket using the performance ratings. A notification is transmitted, via the data network, to a device of the assignee, the notification alerting the assignee that the assignee has been assigned to handle the incident ticket. | 12-20-2012 |
20120330708 | Perfect match for job description to job seeker resumes and job seeker resume to jobs. - The system and method disclosed herein permits hiring managers and jobseekers to receive a ranked list of matching resumes for their posted jobs and resumes respectively. The system administrators and the PerfectMatch Engine validates the jobs and resumes prior to executing the matching process. All users, hiring managers, job seekers and administrators are provided secure access with capability to manage only their data. The validated jobs and resumes are automatically matched by the matching engine creating a ranked list of resumes for each job and jobs for each resume. The job and resume owners are notified of the matches for further action. | 12-27-2012 |
20130013361 | SOFTWARE THAT MATCHES PEOPLE AND COMPANIES BASED ON THE STATED CORE VALUES OF BOTH PARTIES - A method of matching employers to candidates receives core values from both employers and prospective candidates and then uses these core values to match the employers and candidates. | 01-10-2013 |
20130013362 | METHOD AND APPARATUS FOR A CRYPTOGRAPHICALLY-ASSISTED COMMERICAL NETWORK SYSTEM DESIGNED TO FACILITATE AND SUPPORT EXPERT-BASED COMMERCE - The present invention is an expert matching method and apparatus for managing communications between an expert having particular qualifications and an end user seeking a solution to an expert request. In a preferred embodiment, the apparatus of the present invention includes a controller having a database for storing expert qualifications. In one embodiment, the controller receives an expert request. A search program identifies experts qualified to respond to the expert request. The expert request is then transmitted to the expert, which results in an expert answer transmitted to and received by the central controller. After authentication of the expert answer, using a wide range of security levels from passwords to cryptography, the answer is forwarded to the end user. The method and apparatus of the present invention have applications on the Internet as well as conventional voice telephony systems. | 01-10-2013 |
20130018686 | WORK SKILLSET GENERATIONAANM Wright; Simon AnthonyAACI SheffieldAACO GBAAGP Wright; Simon Anthony Sheffield GBAANM Aucott; DanielAACI LeicestershireAACO GBAAGP Aucott; Daniel Leicestershire GBAANM Cafolla; Gerard JamesAACI WarwickAACO GBAAGP Cafolla; Gerard James Warwick GBAANM Talbot; Edward WinstonAACI WarwickshireAACO GBAAGP Talbot; Edward Winston Warwickshire GBAANM Pratt; James George HorneAACI HampshireAACO GBAAGP Pratt; James George Horne Hampshire GBAANM Hadley; Paul JamesAACI West MidlandsAACO GBAAGP Hadley; Paul James West Midlands GB - Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for analyzing work skills. In one aspect, a method includes receiving work task data specifying a plurality of work tasks for a plurality of service providers. For each service provider, receiving performance data specifying an objective measure of a performance metric associated with the service provider performing a work task; receiving assessment data specifying a subjective measure of an attribute associated with the service provider performing the work task; and generating skills data for the service provider based on an aggregation of the assessment data and the performance data. For each of a plurality of customers receiving customer data specifying work tasks requested by the customer; generating mapping data specifying measures of correlation between the skills data for the service providers and the customer data specifying work tasks requested by the customer; and providing the mapping data to an information provider. | 01-17-2013 |
20130018687 | SYSTEM AND METHOD FOR A HOUSEHOLD SERVICES MARKETPLACE - A system and method are disclosed for the operation of an In-home Assistant Service. The service provides a marketplace to connect households with assistants for frequent and specialized jobs. The service collects profile data of potential assistants including multiple skills the assistant can provide. It also enables the household to provide detailed request criteria. A locate process is then performed to determine, which assistants best meet the identified criteria. | 01-17-2013 |
20130024229 | AUTOMATIC BILL OF TALENT GENERATION - A method and system comprising at least one database to store process model information comprising logical process model information and human resource dependency information. The human resource dependency information may indicate design-time dependence of process activities on respective human resource components and may comprise one or more role identifiers associated with at least some process activities and a set of role category identifiers associated with at least one of the role identifiers. The set of role category identifiers indicates a plurality of alternative role categories that are applicable to the corresponding role. The role mapping module is provided to receive user input to associate sets of role category editors with responding role identifiers. A bill generator may analyze the logical process model information and human resource dependency information in order to generate a human resource requirement bill that includes a listing of human resource roles and role categories required for performance of the process. | 01-24-2013 |
20130030854 | METHOD AND SYSTEM FOR MANAGING CONTACTS IN A CONTACT CENTER - A computer-implemented method of handling contacts at a contact center. The method includes the steps of identifying a characteristic associated with a contact received at the contact center, and labeling a contact entity representing the contact with a label identifying the characteristic. In response to receipt of a request from an agent of the contact center to handle the contact based on the label of the contact entity, the contact is assigned to the agent and in response to the agent successfully handling the contact, an agent record associated with the agent, is updated to indicate a proficiency in handling contacts associated with the characteristic. | 01-31-2013 |
20130035974 | SYSTEMS, METHODS, AND COMPUTER-READABLE MEDIA FOR INNOVATION CO-CREATION - Systems, methods, and computer-readable code stored on a non-transitory media for creating an innovation co-creation ecosystem by one or more computing devices, including designing an innovation co-creation ecosystem for an innovation drive by a primary innovator; providing a co-creation constituent selection framework configured to assist the primary innovator with selection of a set of co-creation constituents; and hosting the innovation co-creation ecosystem. | 02-07-2013 |
20130046571 | METHOD FOR PROACTIVELY PREDICTING SUBJECT MATTER AND SKILL SET NEEDED OF SUPPORT SERVICES - A service center receives information representing user interaction of a user with a presentation while navigating the presentation at a remote device, where the presentation describes a possible solution to a problem related to a product supported by the service center. The service center provides support services for various products on behalf of various product providers. A subject matter of the product is predicted that the user is likely interested in based on the user interaction and one or more skill sets are identified that are required to provide support services for the subject matter of the product, while the user is navigating the presentation. In response to a request received from the remote device requesting a live support, a communications session is established between the user and an agent who qualifies the skill sets to enable the agent to provide live support services to the user. | 02-21-2013 |
20130066669 | SERVICE EXCEPTION ANALYSIS SYSTEMS AND METHODS - Various embodiments provide a service exception analysis system for identifying the existence of one or more service exceptions incurred during actual transport of one or more of a plurality of packages. The system comprises one or more computer processors configured to receive actual data related to one or more observed parameters associated with transport of at least one of the plurality of packages; retrieve at least a portion of forecast data contained in one or more memory storage areas, the forecast data being related to one or more expected parameters associated with transport; compare the actual and forecast data to identify one or more discrepancies; analyze the one or more discrepancies to verify whether one or more service exceptions exist; and in response to one or more service exceptions being identified, generate one or more service exception reports. Associated computer program products and computer-implemented methods are also provided. | 03-14-2013 |
20130085792 | METHODS AND SYSTEMS FOR PROVIDING AN INTERACTIVE COMMUNICATION SESSION WITH A REMOTE CONSULTANT - Methods and systems for communicating via an interactive communication session. Some embodiments include transmitting lives video images of a jewelry consultant, a jewelry designer, a jewelry item and results of various tests that are applied to a jewelry item. | 04-04-2013 |
20130096970 | TOOL FOR DYNAMIC TEAM SELECTION FOR IMPROVED PERFORMANCE - A team selection tool intelligently selects prospective team members in an objective manner to form a team. The team selection tool receives goal information including a goal for the team to achieve. The team selection tool may also receive historical performance information relating to tasks to be performed by the team to achieve the team goal. The team selection tool selects a subset of the prospective team members as selected team members in response to the historical performance information and the goal information to provide an objective selection of team members. | 04-18-2013 |
20130103444 | GROUP SCHEDULING AND ASSIGNMENT OF RESOURCES - A system, computer-readable medium, and method for scheduling use of a resource based on a resource type and of assigning the resource to an appointment are provided. A resource type definition defining first characteristics of a resource type is received. An appointment type definition defining third characteristics of an appointment type is received. Appointment parameters associated with an appointment to schedule are received. The appointment parameters include the appointment type and the resource type to be used in conducting the appointment. The appointment is scheduled for a date and a time window using a number of resources of the resource type available on the date and during the time window and information associated with previously scheduled appointments. After scheduling the appointment, a resource of the resource type is assigned to the scheduled appointment. | 04-25-2013 |
20130103445 | METHOD AND SYSTEM FOR SMART QUESTION ROUTING - A user generated question corresponding to a product may be received at a computer system implementing a smart question routing module. The computer system may determine the product corresponding to the user generated question and select one or more candidates from a set of subscribers to answer the user generated question based on a performance metric relating to the product. The performance metric may be determined based on criteria and/or weighting factors relating to individual ones of the subscribers. In some cases, the selection of one or more candidates may be affected by whether a subscriber is a past contributor to user generated content about the product and/or a past purchaser. The computer system may cause a request to answer the user generated question to be sent to each of the selected one or more candidates. | 04-25-2013 |
20130110567 | HUMAN CAPITAL ASSESSMENT AND RANKING SYSTEM | 05-02-2013 |
20130110568 | ASSIGNING WORK ORDERS WITH CONFLICTING EVIDENCES IN SERVICES | 05-02-2013 |
20130124246 | CATEGORY BASED ORGANIZATION AND MONITORING OF CUSTOMER SERVICE HELP SESSIONS - A method and computer readable medium are provided for monitoring customer support sessions based on at least one category associated with the customer support sessions. A request from an administrator for information associated with unresolved support sessions is received. A set of support categories is presented to the administrator. A selection of at least one support category is received from the administrator. A set of first level customer support agent identifiers associated with at least one support session queued under the at least one support category which has been selected is presented to the administrator. | 05-16-2013 |
20130138463 | SCHEDULING WORKERS - For scheduling workers, a management module generates a business event in response to receiving a scheduling event. The business event comprises a skill requirement and a time requirement. A communication module communicates a worker request to a worker contact address of at least one worker profile if the at least one worker profile matches the business event. The worker request comprises the skill requirement and the time requirement. In addition, the communication receives at least one bid for the worker request from the worker contact address in response to the worker request. | 05-30-2013 |
20130151298 | ACQUIRING AND DISTRIBUTING TASKS - Technology is described for acquiring a task and distributing the task to a service provider. The technology may include obtaining a task purchase from a customer and assigning the task to a service provider using a statistical method that considers weightings placed upon a task and weightings placed upon a plurality of service providers. Alternatively, a service provider may purchase a task at a fixed price. A fixed price may be determined by calculating a task acquisition cost using an average customer conversion cost. | 06-13-2013 |
20130166340 | System and Method for Online Marketing of Services - A system for operating a marketplace for provision of services requiring skill, comprising a plurality of servers coupled to a data network, a registration software module deployed on at least one of the servers and adapted to enable the registration of a plurality of skilled workers, a worker skills management software module deployed on at least one of the servers and adapted to measure or manage skill levels of workers, and a contract management software module deployed on at least one of the servers. According to the embodiment, the contract management software module matches a buyer and a skilled worker based at least on the skilled worker's possessing a required skill and on the price satisfying rules established for the buyer and for the skilled worker. | 06-27-2013 |
20130166341 | SERVICE PROVIDER SELECTION - A population of service providers is filtered to identify candidate service providers. The filtering is based upon whether each server provider has a starting location within a geographic zone containing the service destination. Travel times to the destination for the candidate service providers are compared and used for selecting a service provider from the candidate service providers. | 06-27-2013 |
20130185106 | USING SOCIAL MEDIA OBJECTS FOR CONTENT CURATION, MANAGEMENT, AND ENGAGEMENT FACILITATION - Provided are techniques for updating web content. A data mining scan of one or more data sources is performed for one or more topics to identify one or more trending topics. One or more relationships of the one or more trending topics to content objects are identified. One or more recommendations on how to update the web content based on the one or more relationships are provided. Input is received on the one or more recommendations. In response to the received input, the web content is automatically updated based on making associations between the web content and the content objects. | 07-18-2013 |
20130185107 | SYSTEMS, METHODS AND COMPUTER READABLE MEDIA FOR MATCHING INDIVIDUALS WITH ORGANIZATIONAL JOBS/ROLES - Systems, methods and computer readable media for matching individuals with jobs/roles include using profiles of the individual and profiles of the job/roles. | 07-18-2013 |
20130197956 | COMPUTER-IMPLEMENTED METHOD, SYSTEM, AND COMPUTER PROGRAM FOR SCHEDULING INTERPRETERS - A computer-implemented method, system, and computer program for scheduling interpreters. The method includes receiving at a computer system information from a number of interpreters; storing at least some of the interpreter information in memory accessible by the computer system; receiving at the computer system a request from a customer for an interpreter to perform an interpretation assignment; searching with the computer system the interpreter information in the memory to identify interpreters who meet a criteria of the request; providing information about the interpretation assignment to the interpreters who meet the criteria; receiving at the computer system an availability acknowledgment from at least one of the interpreters; scheduling the interpretation assignment with one of the interpreters who provides the availability acknowledgment; and notifying the customer that the interpretation assignment has been scheduled. | 08-01-2013 |
20130197957 | SYSTEM AND APPARATUS FOR GENERATING WORK SCHEDULES - Disclosed are new approaches for scheduling workers at remote locations. Work assignments may be organized into shifts associated with one or more workers and one or more recipients. Tasks are associated with the shift and have an updatable status. Shifts may be replicated by cutting and pasting or by specifying a recurrence definition. The tasks associated with a shift may then be replicated. The status of tasks may be updated using a voice telephony system. The status of tasks may also be reported from a computer located on the recipient premise. Text and/or voice comments and the task status may be accessible by managers, clients, and concerned parties from a web portal accessible using a computing device, such as a tablet computer. Special classification activities may also be automatically specified according to rules and associated with shifts and replicated shifts. Methods for automatically associating providers with shifts are also disclosed. | 08-01-2013 |
20130218619 | GENERATING RECOMMENDATIONS FOR STAFFING A PROJECT TEAM - A processor-implemented method, system, and/or computer program product generates a recommendation for a worker to be included in a project team. A requisite skill set that is not presently needed, but will be needed in the future, by a project team is determined. Historical data that describe antecedent conditions, which caused a historical worker to obtain the requisite skill set, is received. A candidate worker's current skill set data is adjusted with skill set enhancers, which are available to members of the project team, to generate a predicted future skill set of the candidate worker. In response to the needed requisite skill set matching the predicted future skill set of the candidate worker, a recommendation is generated for adding that candidate worker to the project team. | 08-22-2013 |
20130218620 | METHOD AND SYSTEM FOR SKILL EXTRACTION, ANALYSIS AND RECOMMENDATION IN COMPETENCY MANAGEMENT - A method, non-transitory computer readable medium and apparatus for performing competency management on a work flow are disclosed. For example, the method receives the work flow, wherein the work flow comprises a plurality of components, identifies a human task component of the plurality of the components of the work flow, extracts, via a processor, a set of skills required for the human task component, matches, via the processor, the set of skills to a signature and finds, via the processor, a candidate based on the signature that matches the set of skills. | 08-22-2013 |
20130226638 | SHORTLISTS FOR RESOURCE REQUESTS - Various arrangements for maintaining a listing of candidate resources for a resource request are presented. A resource request may be received. A plurality of resource records may be searched using a first set of search criteria to identify a subset of resource records from the plurality of resource records. Each record of the plurality of resource records may indicate qualifications of a corresponding resource. Each record of the plurality of resource records may also correspond to a person. A selection of candidate resource records may be received from the subset of resource records. A listing of candidate resources that indicates each candidate resource selected by the user may be presented to the user. The listing of candidate resources that indicate each candidate resource selected by the user may be linked to the resource request, such that the listing of candidate resources is presented when the resource request is accessed. | 08-29-2013 |
20130226639 | TASK MANAGEMENT METHOD AND TASK MANAGEMENT APPARATUS - A task management apparatus configured to assign tasks to a plurality of operators is constructed. The task management apparatus stores task information including, for each generated task, operation target information for which a value is determined according to a state at the time of task occurrence and which is related to a task target. The task management apparatus calculates, based on the task information, the task similarity between a newly generated first task and a second task that is already assigned to an operator, for each of the operators, and determines an operator to whom the first task is assigned according to assignment priority based on the task similarity calculated for each of the operators. | 08-29-2013 |
20130226640 | ELECTRONIC SELECT PROVIDER NETWORK - A method of delegating a service order may include periodically establishing a plurality of tiers of service providers. The service order may be routed to one or more service providers from at least a first one of the plurality of tiers, based on acceptance of the service order by one or more service providers from at least a second one of the plurality of tiers. The service providers may be registered on a service provider network. The periodic establishing of the plurality of tiers may be based on at least one cost function associated with the service providers. The service order may be routed to the one or more service providers from at least the second one of the plurality of tiers. The first one of the plurality of tiers of service providers may be mutually exclusive from the second one of the plurality of tiers of service providers. | 08-29-2013 |
20130231970 | METHODS AND APPARATUS FOR WORK MANAGEMENT AND ROUTING - Methods and apparatus for service-level based and/or skills-based assignment of a work item to one (or more) of a plurality of resources based on fitness, for example, of skills required by the former to those provided by the latter. Assignment takes into account the level of stress on the work item and/or resources, such that the number of resources fit for assignment varies as the level of stress varies. Systems according to the invention can be used, by way of example, to route a call or other request made by a customer to a service center. The requirements for processing the call (determined, for example, by an incoming call operator) are matched against the skill sets of available customer service agents, taking call and/or resource stress levels into account. | 09-05-2013 |
20130253971 | SYSTEM AND APPARATUS FOR GENERATING WORK SCHEDULES - Disclosed are new approaches for scheduling workers at remote locations. Work assignments may be organized into shifts associated with one or more workers and one or more recipients. Tasks are associated with the shift and have an updatable status. Shifts may be replicated by cutting and pasting or by specifying a recurrence definition. The tasks associated with a shift may then be replicated. The status of tasks may be updated using a voice telephony system. The status of tasks may also be reported from a computer located on the recipient premise. Text and/or voice comments and the task status may be accessible by managers, clients, and concerned parties from a web portal accessible using a computing device, such as a tablet computer. Special classification activities may also be automatically specified according to rules and associated with shifts and replicated shifts. Methods for automatically associating providers with shifts are also disclosed. | 09-26-2013 |
20130262168 | SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT - According to various exemplary embodiments, a social media message posted on a social media system is accessed. Moreover, an agent listed in an agent directory is classified as an expert of content referred to in the social media message, based on a keyword identified in the social media message. Further, an identifier of the agent may be displayed in an expert finder list of a user interface. | 10-03-2013 |
20130262169 | AUTOMATED CONTRACT MEDIATOR - An automated contract mediation system that (a) accepts tasks and parameters associated with the tasks from a requesting entity including a commitment to review the deliverables once received, (b) enables the requesting and commitment to complete the tasks to another entity, (c) receives deliverables related to the task from the other entity, (d) presents the deliverables to the requesting entity, (e) receives acceptance or rejection of the deliverables and takes action accordingly. For instance, if the deliverables are rejected, a deviation report can be submitted through the system to the other entity. The system also can process change requests, generate meeting minutes and provide risk management assessments. | 10-03-2013 |
20130275169 | METHOD AND APPARATUS FOR MONITORING A NETWORK OF GAMING MACHINES AND DISPATCHING SERVICE PROVIDERS - Embodiments of the present invention are directed to a method for dispatching a person to a location in a casino to respond to a request for service at the location. A listing of persons who may be dispatched to various locations is stored on in a database. At least some of the persons are associated with a primary qualification for the type of service that he or she may provide. A communication on a network of gaming devices is received indicating that service is required a particular location. A signal is automatically sent to a wireless device carried by a person having an appropriate qualification to provide the service. Player tracking data is also sent to permit the provider to personalize the service. | 10-17-2013 |
20130275170 | INFORMATION GOVERNANCE CROWD SOURCING - A method, computer program product, and system for information governance crowd sourcing by, responsive to receiving a data quality exception identifying one or more data quality errors in a data store, identifying a performance level required to correct the data quality errors, selecting, from a crowd hierarchy, a first one or more crowds meeting the defined performance level, wherein the crowd hierarchy ranks the performance of one or more crowds, and routing, by operation of one or more computer processors, the one or more data quality errors to the selected crowds for correction. | 10-17-2013 |
20130297363 | ALIGNMENT OF OPERATIONAL READINESS ACTIVITIES - An operational readiness alignment system is presented. A planning engine leverages readiness activities previous projects to determine which readiness activities are relevant to a current project. The planning engine can further correlate readiness activities with available team members to derive a responsibility matrix representing a recommendation on which team members should be assigned to which readiness activity roles or responsibilities. One can use the contemplated system to derive one or more readiness measures. | 11-07-2013 |
20130297364 | Incident Communication System - Methods, systems, and apparatus, including computer programs encoded on a computer storage medium are presented, for providing incident notifications. The systems and processes disclosed here automatically generate and send notifications relating to an incident in accordance with an enterprise's business rules and provide real time reporting of all communications relating to the incident. | 11-07-2013 |
20130311219 | CROWD-SOURCE BASED SYSTEM AND METHOD OF SUPERVISING AND DISPATCHING ON-LINE CONTENT PRODUCTION FOR ADVOCACY AND SEARCH ENGINE OPTIMIZATION - An automated system and method provide content to a target website wherein the content is checked prior to posting the content to the target site. The automation of the method relies on the use of a client software application, which carries out much of the automated functionality in association with an agent server. The method may include safeguards to prevent circumvention. Content may be written, checked and submitted from a writer's own computer to preserve the authenticity of the writings. An optional multilevel reward system encourages the expansion of the crowd-source employee base. The method enables the distribution and control of content writing tasks to a crowd of writers. | 11-21-2013 |
20130311220 | EVALUATING DEPLOYMENT READINESS IN DELIVERY CENTERS THROUGH COLLABORATIVE REQUIREMENTS GATHERING - A method and data processing system for determining deployment readiness of a service is disclosed. A computer identifies tasks that must be performed to address requirements associated with categories of complexity for deploying the service in one or more locations. The computer assigns the identified tasks to experts based on skill and availability of the experts. The computer verifies whether the assigned tasks have been completed. The computer then provides an indication that the service is ready to be deployed in one or more locations responsive to the verification that the tasks have been completed. | 11-21-2013 |
20130311221 | EVALUATING DEPLOYMENT READINESS IN DELIVERY CENTERS THROUGH COLLABORATIVE REQUIREMENTS GATHERING - A data processing system for determining deployment readiness of a service is disclosed. A computer identifies tasks that must be performed to address requirements associated with categories of complexity for deploying the service in one or more locations. The computer assigns the identified tasks to experts based on skill and availability of the experts. The computer verifies whether the assigned tasks have been completed. The computer then provides an indication that the service is ready to be deployed in one or more locations responsive to the verification that the tasks have been completed. | 11-21-2013 |
20130317871 | METHODS AND APPARATUS FOR ONLINE SOURCING - A system, method, and article of manufacture for online crowd-sourcing and for communicating with a requester and with several of workers, the system includes a central controller that communicates with each requester via an interface, to receive the task(s) to be performed and to provide a response for that task(s), and with each worker via an interface, to deliver task assignments and to receive responses, the central controller further including a task assignment system that is structured and arranged to insert tasks to be performed into a priority queue multiple times and to push a next task in the priority queue to a selected worker based on information about the selected worker; and a data storage device for storing information about workers that includes a worker identification, a worker skill level, a worker accuracy rating, a list of historical tasks performed by the worker, and a list of historical tasks that the worker has not performed. | 11-28-2013 |
20130325536 | MEASURING SHORT-TERM COGNITIVE APTITUDES OF WORKERS FOR USE IN RECOMMENDING SPECIFIC TASKS - In a method for selecting a worker to whom to suggest a task, a set of workers is selected initially, each having LCS and RSC values derived from prior performances of the task. A game score is acquired for each worker, wherein each game score is a measurement of the level of a cognitive aptitude which is needed to perform the task. A given worker of the initial set is placed into a task performance candidate set, only if the game score of the given worker is no less than the LCS of the given worker. The method further comprises selectively processing data provided collectively by the LCS and the RSC of each worker in the candidate set, in order to select one of the workers in the candidate set to whom to recommend the specified task. | 12-05-2013 |
20130325537 | METHOD AND SYSTEM FOR OPTIMIZING UTILIZATION OF A DONOR - A system (and method) for optimizing utilization of a human resource, including determining an emotional state or a physical state of the human resource, and determining whether the emotional state or the physical state of the human resource corresponds to a task. | 12-05-2013 |
20130346130 | GEOGRAPHICAL CLUSTERING OF SERVICE PROVIDERS - Technology is described for customer exchange, route efficiency determinations, and new customer assignments. The method of customer exchange can include identifying a customer of an originating service provider; assessing a relative proximity of the customer with respect to location; receiving input from the originating service provider regarding their permission to trade the customer; reassigning the customer to the new service provider based on permission of the originating service provider the assessed relative proximity or location; and notifying the new service provider of an exchange of the customer using the processor. | 12-26-2013 |
20130346131 | METHOD AND SYSTEM FOR AN INTEGRATED APPROACH TO COLLECTIONS CYCLE OPTIMIZATION - Methods and systems are provided for an integrated approach to collections cycle optimization including optimizing personnel, communications, and collection resolutions, resulting in reducing the variability of the collections cycle, reducing instances of foreclosure in collections, while increasing borrower satisfaction with the collections process. Candidate loan officers are selected based on behavioral attributes, personnel history, and human resources information, among other factors. Scripts that improve the effectiveness of communication between loan collection staff and borrowers are generated. An optimized collection program to best suit the needs of a particular borrower is determined. | 12-26-2013 |
20140006075 | Assigning a Consultant to an Enterprise System | 01-02-2014 |
20140006076 | SYSTEM FOR ASSIGNMENT ROUTING, DELEGATION AND REASSIGNMENT | 01-02-2014 |
20140006077 | PROCUREMENT OF TASK SERVICES | 01-02-2014 |
20140019182 | Notification System and Method - A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the requested service, a cancelation code is sent to the employee. The cancelation code informs the employee that the work assignment has been canceled. | 01-16-2014 |
20140025416 | Clustering Based Resource Planning, Work Assignment, and Cross-Skill Training Planning in Services Management - An embodiment of the invention provides a method for service management, wherein resources that have performed tasks in at least two of a first category, a second category, and at least one additional category are identified. A plurality of correlation sums are determined where the correlation sum includes at least two categories, wherein the correlation sums are added together to produce a correlation value. A correlation product for each correlation sum is calculated based on the respective correlation sum and the number of resources that have performed tasks with respect to the correlation sum. A quotient is calculated for each correlation sum based on the respective correlation product and the correlation value. The categories are grouped into clusters with a clustering module based on the quotients; and, resources are associated with the clusters based on task performance history of the resources. | 01-23-2014 |
20140032253 | STRATEGIC WORKFORCE PLANNING MODEL - Systems, devices, and methods are provided for workforce planning models. Technologies are described to manage human capital decisions. Decision making models and related tools are described that support the development and implementation of workforce strategies, programs and policies. In one model, resources may be allocated to specific practices (policies, programs, initiatives, organizational culture) used to attract and retain valued employees. Resources may be increased or decreased until the optimal allocation of resources is found that is most likely to enable the achievement of specific goals (e.g., attraction, retention, readiness, and representation). | 01-30-2014 |
20140032254 | Allocation of Agents in a Support Center to Meet Service Levels of Support Requests - A solution for controlling a support center providing support in respect of a set of products is provided. A set of support requests are received each support request in the set of support requests for at least one of the set of products. For each support request: a service level is associated with the support request according to service level information of the corresponding user stored in the data processing system, a list of candidate agents is determined adapted to serve the support request among a plurality of agents according to characteristic information of the agents; a selected agent is selected for the support request among the candidate agents, the selected agent being adapted to meet the service level of the support request with the lowest reputation indicated by the reputation indicator of the agent; and the support request is allocated to the corresponding selected agent. | 01-30-2014 |
20140039954 | PROJECT MANAGEMENT WITH TASK TEMPLIFICATION AND CONCENTRATION, AND AUTOMATED PROVIDER IDENTIFICATION AND SCHEDULING - Computer-implemented methods are disclosed to enhance implementation of a project where materials and services need to be provided at multiple locations and/or at multiple times. Using computer systems and communication networks, similar tasks to be iteratively performed are concentrated or collected in a task group. Electronic request transmissions are sent to providers identified to provide the materials and services, electronic responses to the requests are elicited from the providers, and the responses are automatically reviewed to determine that providers will provide the materials as needed. Criteria may be specified and used to automatically rank suitability of the one or more providers that may be used, and one or more objectives may be specified to automatically generate a schedule including the providers to be used. | 02-06-2014 |
20140039955 | TASK ASSIGNMENT MANAGEMENT SYSTEM AND METHOD - A server calculates a first coefficient according to a degree of difficulty, a degree of urgency, a degree of importance of a task, and calculates an employee scope according to the first coefficient. The server selects a second list from the first list according to the employee scope, and calculates a second coefficient according to a required time and a prescribed time limit for finishing the task. The server selects a third list from the second list according to a workload of each employee in the second list and the second coefficient, and selects an employee from the third list to handle the task and notifies the employee. | 02-06-2014 |
20140039956 | Skilled Based, Staffing System Coordinated With Communication Based, Project Management Application - This dynamically active, skills collaboration system provides a comprehensive, skills-oriented posting and matching environment, an action-oriented engagement framework and an interactive project platform that supports virtual 24×7 connectivity from anywhere in the world with operational audit support. | 02-06-2014 |
20140052487 | DEPLOYING DISPATCH FORM WITH IMPLIED WORKFLOWS TO MOBILE DEVICES - A workflow system allows a user to define dispatch forms for use by workers working on jobs of various job types. A dispatch form is a combination of the form and a query for selecting jobs. A query specifies a criterion for matching jobs by specifying a field of the form and a corresponding data value. When a worker accesses a dispatch form via a mobile device, the query of the dispatch form is sent to a data store to access the data of jobs that are ready to be dispatched to that worker. The worker can then update the data of a job using the form of the dispatch form that has been deployed to the mobile device of that worker. As the data store is updated, queries for dispatch forms for other workers will indicate that the job is now ready to be dispatched to them. | 02-20-2014 |
20140067451 | Hybrid Multi-Iterative Crowdsourcing System - The application discloses multi-iterative crowdsourcing systems and methods. Improvements and validations of a crowdsourced job are integrated into the execution process. A job is completed in multiple iterations, with incentives, including reputation enhancements, being provided to users at each iteration. The crowdsourcer has the flexibility to determine the number of iterations, the duration of a job and the incentives and reputation enhancements for each iteration and function. | 03-06-2014 |
20140067452 | INTELLIGENT WORK MANAGEMENT BASED ON SATELLITE NAVIGATION SYSTEM DATA AND NETWORK NODE DATA - A method, computer program product, and computer system for intelligently assigning a work task to an agent. From a database, the computer system retrieves information of a location of the work task and information of agent locations determined by a satellite navigation system. The computer system selects one or more candidate agents who are within a predetermined range of the location of the work task, based on the agent locations determined by the satellite navigation system. Retrieving network node data and location information of routers or repeaters in a network, the computer system determines locations of the one or more candidate agents. The computer system chooses a best available agent for the work task from the one or more candidate agents, based on the location of the work task and the locations of the one or more candidate agents. | 03-06-2014 |
20140081688 | SYSTEMS AND METHODS FOR ASSIGNING ACCOUNT OWNERSHIP IN AN ON-DEMAND SYSTEM - The technology disclosed relates to automated assignment of sales opportunities and recommendations for assignments in an on demand system. In particular, it relates to customizing assignment of sales opportunities such as leads, prospects and/or accounts to sales representatives by applying a plurality of performance indicators and ratios related to the sales representatives. These performance indicators and ratios can be based on historical and ongoing sales processes. It also relates to calculating a plurality of social insights related to the sales representatives. These social insights can be extracted from online social networks of the sales representatives. | 03-20-2014 |
20140089026 | System and Method for Filtering, Distributing and Routing Sales Leads - A system and method of managing leads by filtering, distributing and routing leads to a representative using business intelligence. | 03-27-2014 |
20140095235 | VIRTUAL MANAGEMENT OF WORK ITEMS - Systems and methods are provided to solve these and other problems and disadvantages of the prior art. A list of work items is received. A work item can be anything that a user may work on such as an email, an incoming call in a contact center, a trouble ticket, and the like. A user is identified to work on the list of work items. A virtual setting is created based on the list of work items and the user. The virtual setting includes a virtual list of work items that represents the list of work items and a user avatar that represents the user. The user can select a work item from the virtual list of work items. The user is then presented with the work item. For example, if the work item is an email, the email will be presented. The user can then process the work item. | 04-03-2014 |
20140095236 | Method and System for Assigning Jobs to Prevent Employee Qualifications From Lapsing - A method for execution by a computing apparatus comprising identifying a job to be assigned to an employee, the job requiring a given job qualification, wherein the given job qualification is associated with at least one requirement for maintaining the job qualification and a time-frame during which the at least one requirement should be satisfied. Completion of the job by an employee at least partially completes the at least one requirement for maintaining the job qualification. The method further comprises assigning the job to a selected employee from a set of employees, wherein each employee in the set of employees has the given job qualification. The selected employee is selected at least in part on a basis of a probability of the selected employee losing the job qualification relative to other employees in the set of employees. | 04-03-2014 |
20140108077 | DYNAMIC TASK ASSIGNMENT - A task profile for a task is generated. The task profile includes at least one intrinsic property of the task and at least one transient property of the task. Further, participant profile of the task is generated for each participant in a predefined set of participants that qualify for performance of the task. In addition, a score is calculated for each participant profile by matching the participant profile to the task profile. A participant is selected from the predefined set of participants according to the score for each participant. Further, the task is assigned to the participant. | 04-17-2014 |
20140108078 | TASK SCHEDULING AND RESCHEDULING - Technology is described for scheduling and rescheduling a purchased task. The method may include receiving a defined time range and parameters for when the purchased task is to be performed. An anchor may be set on a scheduling calendar according to the defined time range and parameters received. Another operation may be estimating a task duration to perform the purchased task. One or more service providers able to perform the purchased task may be identified according to the anchor and for the task duration. A service provider may be selected based on schedule efficiency as a function of the anchor of the purchased task with respect to the scheduled anchors of scheduled tasks for each service provider. The purchased task may then be assigned to a selected service provider at an efficient schedule time. | 04-17-2014 |
20140108079 | WORK SKILLSET GENERATION - Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for analyzing work skills. In one aspect, a method includes receiving work task data specifying a plurality of work tasks for a plurality of service providers. For each service provider, receiving performance data specifying an objective measure of a performance metric associated with the service provider performing a work task; receiving assessment data specifying a subjective measure of an attribute associated with the service provider performing the work task; and generating skills data for the service provider based on an aggregation of the assessment data and the performance data. For each of a plurality of customers receiving customer data specifying work tasks requested by the customer; generating mapping data specifying measures of correlation between the skills data for the service providers and the customer data specifying work tasks requested by the customer; and providing the mapping data to an information provider. | 04-17-2014 |
20140114713 | INCIDENT ASSIGNMENT - Systems, methods, and machine-readable and executable instructions are provided for incident assignment. Incident assignment can include selecting a number of incidents that have been resolved, wherein the number of incidents are similar to a pending incident. Incident assignment can also include identifying a first number of users that resolved the number of incidents and a number of skills associated with the first number of users. Incident assignment can include creating a target user profile based on the number of skills. Incident assignment can include computing a distance from each of a second number of users to the target user profile, wherein the distance computation does not penalize the second number of users for being over qualified. Incident assignment can also include assigning the pending incident to a selected user from the second number of users wherein the selected user is selected based on the computed distances. | 04-24-2014 |
20140114714 | USER INTERFACE FOR PROVIDING A USER WITH THE ABILITY TO VIEW JOB ASSIGNMENT INFORMATION - A graphical user interface (GUI) implemented on a computer for displaying job assignment information associated with a given user. The GUI comprises an information display area for displaying a plurality of entries, each entry of the plurality of entries being associated with a respective job assignment for the given user, each entry further displaying a data element identifying the respective job assignment, wherein at least one entry of the plurality of entries is indicative of a past job assignment. The GUI further comprises a control component operable by the user at the computer to cause the graphical user interface to display additional information regarding a selected job assignment. | 04-24-2014 |
20140122143 | OPTIMIZING RESOURCE ASSIGNMENT - A system is described that has a first engine configured to determine an assignment of a resource to a task. The assignment is based on a schedule representation comprising at least resource profile data and task profile data. The resource profile data represents a resource profile associated with the resource and the task profile data represents a task profile associated with the task. The system also has a data store configured to store a set of rules, the set of rules comprising data indicative of one or more functions to be applied to one or more input data sources to output at least one variable value for the schedule representation. This then allows a second engine coupled to the data store to be configured to update the schedule representation in accordance with the set of rules. | 05-01-2014 |
20140122144 | Initiative and Project Management - An initiative object corresponding to an organization decision to explore a topic is defined, and a first goal definition and a first skills definition for the initiative object are defined. A project object corresponding to a project undertaken by the organization is defined, the project associated with exploring the topic, and a second goal definition and a second skills definition for the project object are defined. Employees are searched in an employee skills database using at least one of the first or second skills definitions, and assigned to the initiative object and to the project object, wherein the project object, but not the initiative object, affects employee availability. Upon closing the initiative object or project object, a skills record is updated using the first or second skills definitions; and upon closing the initiative object or project object, a performance record is updated using the first or second goal definitions. | 05-01-2014 |
20140122145 | SYSTEMS AND METHODS FOR SCHEDULING KNOWLEDGE SHARING SESSIONS - A flexible scheduler for matching knowledge seeker(s) with a knowledge provider of a specific subject matter is provided. The scheduler searches a knowledge provider database to identify at least one knowledge provider skilled in the specified subject matter. If no match is found, then the scheduler seeks and selects a new knowledge provider skilled in the specified subject matter. Finally, the scheduler schedules the knowledge sharing session by weighing seeker(s) preferred timeslots and weighing selected provider preferred timeslots. | 05-01-2014 |
20140129273 | System and Method for Visual Role Engineering - The system and method of visual role engineering uses a visual assessment tool to identify clusters of users and to define roles. A “cluster image” is generated that visually depicts the cluster tendencies of users and permissions. An operator of the visual assessment tool can visually identify clusters of users with the same permissions. The operator may select a cluster representing a subset of users, define a role for the subset of users, and assign permissions to the role. The process may be repeated in an iterative fashion until it is determined that no more roles are needed. | 05-08-2014 |
20140136254 | DETERMINING WHETHER TO USE CROWDSOURCING FOR A SPECIFIED TASK - An embodiment of the invention, directed to a method, is associated with a workflow process comprising one or more discrete tasks. The method includes the step identifying a specified one of the tasks that may be performed by crowdsourcing. The method further includes defining a specified metric, which comprises a measure of benefit provided by using crowdsourcing to perform the specified task, or comprises a cost of using crowdsourcing to perform the specified task, selectively. The method further includes determining whether at least a given criterion has been met, wherein the given criterion is related to the specified metric. The specified task is then performed using crowdsourcing, only after determining that the given criterion has been met. | 05-15-2014 |
20140136255 | Dynamic Task Management - Dynamic task management processes and systems are provided, whereby tasks are assigned to workers discretely, in response to worker-originated requests, on a real-time basis. Tasks are extracted from an aggregate thereof, scheduled into one or more queues, then “pulled” by workers for execution. Comprehensive data for performing each task are monitored, as are worker skills and availability. Each task is matched to an appropriate worker, the assignment being adjusted or modified automatically, to the extent required, to satisfy certain predefined temporal and/or spatial criteria. When a worker signals completion of an assigned task, the next discrete task in the queue matching the worker's skills and/or availability is pulled from the queue and assigned. The invention is useful for managing warehouse and inventory operations, and specifically, the scheduling and assignment of pick tasks among warehouse pickers, for example, in connection with e-commerce order fulfillment. | 05-15-2014 |
20140136256 | Methods for Identifying Subject Matter Expertise Across An Organization Hierarchy - Methods for creating, arranging, and leveraging an ad-hoc collection of organization components are provided. In one example, a method includes the steps of receiving a support request and identifying an organization process associated with the support request. The method includes the additional steps of identifying an organization member associated with the identified organization process and displaying a list of organization members with the highest ranking expertise in the identified organization process. | 05-15-2014 |
20140143000 | Project Management System - A project management system is described, including (i) a people database storing profiles of individuals; (ii) a project processor configured to: display a project template on a graphical user interface for an initial project; enter parameter values into fields of the project template based on inputs from a user; identify individuals to work on the initial project by comparing the profiles of the individuals stored in the people database with the parameter values in the project template; modify the performance evaluation of an individual based on feedback from at least one of realized outcomes; modify at least one of the expected outcomes based on feedback from at least one of the profiles; modify at least one of the expected outcomes based on feedback from at least one of the realized outcomes; and display at least one of the parameter values entered into the project template on the graphical user interface. | 05-22-2014 |
20140149161 | LEAD DISTRIBUTION - A system for scoring and distributing sales leads. A scoring model may score sales leads based on attributes of the leads and the likelihood of the lead resulting in a desired outcome. The scoring model may be updated based on new information about the outcome of sales leads, or in response to a determination that the scoring model is not providing adequate accuracy. A distribution module may distribute sales leads to sales entities. The entities may be assigned to tiers which determine the manner in which leads are distributed. The assignment of entities to tiers may be updated based on changes in the attributes of the sales entities. | 05-29-2014 |
20140149162 | Methods for tacit knowledge management and for transferring and developing tacit knowledge - The matter addressed in the present document refers to two methodologies for Tacit Knowledge Management Levels of Similarity and Levels of Immersion. Respectively, they qualify professionals' previous experience and training systems so as to maximize the transfer of tacit knowledge. Additionally, the subject matter addressed in the present document describes a work-related training technique which is specifically directed towards the transfer and development of tacit knowledge—by means of activity analyses, elaboration of decision-making trees, creation of learning environments, introductory training and guided on-the-job training This process systematizes work training in a way that avails reduction of time spent and improvement in the content of training. | 05-29-2014 |
20140156326 | SYSTEM AND METHOD FOR AUTOMATING AND IMPROVING SELF SERVICE EXPERIENCE - A contact center includes a plurality of work item queues or repository of pending work and a plurality of agents servicing work items from the plurality of work item queues. The contact center further includes a self service system that is operable to harvest information related to customers from a context store, tailor a self service configuration for a customer based on the harvested information, and provide a self service interaction to the customer based on the tailored self service configuration. | 06-05-2014 |
20140156327 | COLLABORATIVE JOB DISPATCHING SYSTEMS AND METHODS - Described herein is a technology for facilitating collaborative dispatching of jobs. In accordance with one aspect, attributes of mobile resources are stored in a database. The mobile resources may be managed by a network of one or more subcontractors associated with an enterprise. In response to receiving a job posting from the enterprise, a list of one or more candidate fleets of the mobile resources may be provided, wherein the attributes of the one or more candidate fleets match requirements of the job posting. At least one candidate fleet on the list is notified of the job posting. | 06-05-2014 |
20140164039 | SYSTEM AND METHOD FOR INSPECTION OF STRUCTURES - Systems and methods of the invention relate to identifying a structure and a corresponding inspection for a portion of the structure and managing an appointment to perform the inspection with one or more inspectors. An evaluate component can analyze a set of inspection rules (e.g., user-defined, regulation-defined, defined by a type of structure, among others) for one or more structures, wherein a manager component can select one or more inspectors to perform the inspection. | 06-12-2014 |
20140180739 | SYSTEM AND METHOD FOR ASSET ASSIGNMENT IN A SERVICE DELIVERY ENVIRONMENT WHEN ASSETS HAVE UNIQUE SKILLS AND/OR CAPABILITIES - Systems and methods for determining asset assignment in a service delivery environment are provided. A method for asset assignment in a service delivery environment, comprises identifying a number of worktypes, defining a plurality of asset resource pools and identifying a number of the resource pools, calculating a uniqueness of each resource pool, computing a utilization of each resource pool, and determining a uniqueness adjusted utilization value for each resource pool, wherein one or more steps of the method are performed by a computer system comprising a memory and at least one processor coupled to the memory. | 06-26-2014 |
20140180740 | SYSTEM AND METHOD FOR ASSET ASSIGNMENT IN A SERVICE DELIVERY ENVIRONMENT WHEN ASSETS HAVE UNIQUE SKILLS AND/OR CAPABILITIES - Systems and methods for determining asset assignment in a service delivery environment are provided. A method for asset assignment in a service delivery environment, comprises identifying a number of worktypes, defining a plurality of asset resource pools and identifying a number of the resource pools, calculating a uniqueness of each resource pool, computing a utilization of each resource pool, and determining a uniqueness adjusted utilization value for each resource pool, wherein one or more steps of the method are performed by a computer system comprising a memory and at least one processor coupled to the memory. | 06-26-2014 |
20140180741 | SYSTEM AND METHOD FOR AUTOMATIC ALLOCATION OF MOBILE RESOURCES TO TASKS - A system for automatic allocation of mobile resources to tasks includes at least one database which stores for each mobile resource at least one corresponding skill and equipment as well as street-level data defining roads between a current location of the mobile resources and the distant locations of the tasks, and dynamic data which have a potential impact on performance of the tasks. A first data processing unit allocates the mobile resources to the tasks by allocating the skills to the tasks and the equipment, and generates for at least one of the mobile resources an individual schedule including a street-by-street route along the roads to the respectively allocated tasks. A second data processing unit continuously pre-processes the dynamic data to determine which of the street-level data, the mobile resources and the tasks are affected by the dynamic data and to what extent, and to amend the affected data accordingly. | 06-26-2014 |
20140188536 | SKILL UPDATE BASED WORK ASSIGNMENT - Skill update based work assignment in one aspect may comprise receiving a worker set identifying a list of workers, current skills associated with the worker set, required skills associated with a set of tickets; classifying the current skills and the required skills to find worker target skills; calculating for each of the workers in the worker set, a worker's updated skill should the worker be assigned to and work on one or more of the set of tickets; and assigning one or more of the set of tickets to one or more of the workers in the worker set whose current skills enable resolving the set of tickets within a predetermined criterion, and based on whether one or more of the workers' updated skills meet the worker target skills. | 07-03-2014 |
20140188537 | SYSTEM AND METHOD FOR CROWDSOURCING MAP PRODUCTION - A system, method, and computer program product for producing maps, including a client module for dividing a map production job into smaller tasks; and a worker module for enabling workers to perform said tasks. A test module is provided for enforcing quality standards and includes a qualification module for verifying that a worker is qualified to work on a task, a binary test module for prompting workers to review and pass or fail a submission, a comparative test module for assigning a task to multiple workers and comparing the results, a defacing module for introducing errors into submissions, a client review module for enabling a client to review and pass or fail a submission, and/or an eligibility module for preventing failing workers from contributing to a job. | 07-03-2014 |
20140188538 | SKILL UPDATE BASED WORK ASSIGNMENT - Skill update based work assignment in one aspect may comprise receiving a worker set identifying a list of workers, current skills associated with the worker set, required skills associated with a set of tickets; classifying the current skills and the required skills to find worker target skills; calculating for each of the workers in the worker set, a worker's updated skill should the worker be assigned to and work on one or more of the set of tickets; and assigning one or more of the set of tickets to one or more of the workers in the worker set whose current skills enable resolving the set of tickets within a predetermined criterion, and based on whether one or more of the workers' updated skills meet the worker target skills. | 07-03-2014 |
20140200938 | Consolidation Process Command Center - For a financial consolidation process, user input is received defining financial consolidation tasks for business entities and the tasks are associated with respective roles. The roles are assigned to persons who are responsible for completion of tasks associated with their respective roles. A graphical user interface is presented providing control elements and task icons representing the financial consolidation tasks for the business entities, including presenting a visual feature of each icon indicating status of each icon's respective task. Responsive to receiving a user input from a user control element for a selected task icon, identification is shown for a person assigned to the task of the selected task icon. | 07-17-2014 |
20140200939 | Consolidation Process Command Center Method - For a financial consolidation process, user input is received defining financial consolidation tasks for business entities and the tasks are associated with respective roles. The roles are assigned to persons who are responsible for completion of tasks associated with their respective roles. A graphical user interface is presented providing control elements and task icons representing the financial consolidation tasks for the business entities, including presenting a visual feature of each icon indicating status of each icon's respective task. Responsive to receiving a user input from a user control element for a selected task icon, identification is shown for a person assigned to the task of the selected task icon. | 07-17-2014 |
20140207505 | SYSTEM AND METHOD FOR ASSIGNING EMPLOYEES TO CASH REGISTERS - A method and system for automatically assigning employees to work plurality of cash registers when the employees report for work is described. The system and method automatically compares the employee's qualifications to the current operational status of a plurality of cash registers and any parameters that may govern the operation of the cash registers such as age requirements for the sale of alcohol. The system automatically assigns an employee to a cash register and transmits real time operational status of those cash registers to a supervisor via a wireless device. | 07-24-2014 |
20140214467 | TASK CROWDSOURCING WITHIN AN ENTERPRISE - Systems, methods, and machine-readable and executable instructions are provided for crowdsourcing a task within an enterprise. Crowdsourcing a task within an enterprise can include receiving features of a number of tasks, receiving features of a number of users, comparing a portion of the features of the number of tasks with a portion of the features of the number of users, and recommending tasks for particular users based on the comparison. | 07-31-2014 |
20140214468 | METHOD OF MANAGING A CONFIDENTIAL MODERATED CROWDSOURCE PROBLEM SOLVING SYSTEM - Internet web server based method/system for providing confidential, moderated, crowdsourced problem solving resources to solve various problems. A crowdsource database of various skilled individuals interested in acting as problem solvers and team facilitators is provided, along with a database of client proposed problems, divided into non-confidential and confidential problem statement sections, key skills needed, and other criteria. These criteria are used as an index to the crowdsource database, and potential matches found. An administrator uses a server provided dashboard GUI, and the non-confidential problem statements, to pick among the various proposed matches, determine interest, and form small facilitator moderated teams. After suitable NDA, the confidential problem statement is revealed, and the teams interact confidentially with the client through the server. Facilitator moderation, problem restatement, and other methods reduce burden on the client and improve solution quality. Client accepted solutions, optionally after team release of IP, result in team member payment. | 07-31-2014 |
20140236652 | REMOTE SALES ASSISTANCE SYSTEM - A computer-implemented method is disclosed herein. The method includes the step of receiving, with a processing device of a commerce server, a help request signal from an augmented reality device worn by a current consumer shopping in a retail store. The method also includes the step of selecting, with the processing device, a sales assistant to help the current consumer. The method also includes the step of linking, with the processing device, the augmented reality device in communication with an electronic computing device operated by the sales assistant. The method also includes the step of receiving, at the processing device, a receipt signal containing a list of items purchased by the current consumer. The method also includes the step of determining, with the processing device, if any item on the list of items was the subject of the help provided to the current consumer by the sales assistant. The sales assistant can enjoy a commission, a performance bonus, a quota, or receive some other form of enhanced remuneration in response to the determining step. | 08-21-2014 |
20140257895 | CONSTRAINED SERVICE RESTORATION - A method of determining service routes for a plurality of crews is provided. Outage data identifying service outage source locations, a number of affected customers associated with each location, and a type of repair to perform at each location is received. Crew data identifying a start location and a crew skill indicator for each crew is received. A service route is determined for each crew using a mixed integer linear program minimizing a total customer time without the service subject to the crew skill indicator satisfying the type of repair to perform at each location. The service route for a crew includes the start location as a first location and at least one location of the plurality of locations. | 09-11-2014 |
20140257896 | MAPPING - A mapping method and system. The method includes receiving from a computing system, a selection of a first candidate skill from a list of candidate skills. The computing system receives a selection of a first work location of associated with a first skill. The computing system determines a first geographical location identifier identifying a first area comprising the first work location. The computing system determines a first work region comprising the first area and the first work location. The computing system selects a first group of suppliers associated the first work region. The computing system generates a candidate request document comprising the first candidate skill, the first work region, and the first work location. The computing system transmits to the first group of suppliers the candidate request document. | 09-11-2014 |
20140278632 | PRESENTING A FILTERED LIST OF WORK ITEMS - For each of a plurality of the work items, at least a first parameter to be associated with the work item can be received and associated with the work item. Each of the plurality of work items can be compiled in a work item list. In response to receiving a request to present the work item list to the user, the work item list can be filtered, via a processor, based on the first parameter and at least a second parameter associated with the user that corresponds to the first parameter. The filtered work item list can be presented to the user. | 09-18-2014 |
20140278633 | SKILL-BASED CANDIDATE MATCHING - Systems and methods are provided for enabling skill-based searching for jobs and/or job candidates. A number of profiles, resumes and/or other data records may be stored in association with a number of individuals, where each record may include information regarding skills and associated skill competency levels possessed by an individual. The records may be searched based on various criteria, such as by indicating a skill and associated minimum competency level desired of candidates. | 09-18-2014 |
20140278634 | Spatiotemporal Crowdsourcing - The subject disclosure is directed towards spatiotemporal crowdsourcing, in which a task including task criteria is received, and an actor set (e.g., human workers) are selected based upon user task preference data and task ability data with respect to accomplishing the task. The actor set is summoned to a location at a time to participate in the task. Spatiotemporal crowdsourcing may be implanted as a service that selects the actor set and tracks state information as to a completion state of the task. | 09-18-2014 |
20140278635 | DELIVERY METHODS AND SYSTEMS UTILIZING A STAND-BY DELIVERY DRIVER - A system and related methods of a stand-by delivery driver is disclosed. The system may include a computer configured to prepare a stand-by driver pool of available stand-by drivers. The system further includes receiving a delivery request for a customer order and determining a ranked list of potential drivers to deliver the customer order. The system also includes selecting a potential driver from the ranked list of potential drivers and determining whether the potential driver accepts the delivery request. If the potential driver accepts the delivery request, the system includes transmitting an order authentication and receiving delivery notification from the delivery driver when the customer order is delivered to the customer. The system may also include transmitting driver-in-route notifications, providing real-time global positioning of the delivery driver. The system may be adapted for use in business delivery such as restaurant, local retail, legal, medical, pharmacy, online retail, and grocery delivery. | 09-18-2014 |
20140278636 | CADDIE MANAGEMENT SYSTEM - A request for caddie services at one or more tee times is received over a network. From information stored in a database about two or more caddies, one or more caddies are selected for performing caddie services for the tee times. Over the network, an acceptance or rejection for the assignments for the tee times is received from the selected caddies. | 09-18-2014 |
20140288983 | SYSTEMS AND METHODS FOR USING A DESIGNER/DEVELOPER DISCIPLINE MAP - Systems and methods are disclosed for creating a discipline map for a user and using the discipline map to assess the knowledge and experience of the user in a designer/developer context for a project. The discipline map may represent one or more attributes and an ability level the user possesses for one or more attributes. An attribute can be a set of skills associated with designer tasks and/or developer tasks of a project. A skill can be obtained through training and experience and a skill can predict whether the user can successfully complete the task. The ability levels may represent depth of a user's knowledge and experience. Discipline maps according to certain embodiments can be used to assess educational needs of one or more users, to allow a user to conduct a personal assessment of his or her strengths and weaknesses, and to plan a project such as a software project. | 09-25-2014 |
20140297346 | Secure Processing of Secure Information in a Non-Secure Environment - A secured process sourcing and work management system for processing secure information in a non-secure environment is disclosed. The system permits a user, referred to herein as a customer or requestor, to submit a project, involving a human intelligence task (“HIT”), referred to as a task or task specification, to be performed with respect to secure, confidential or sensitive information, referred to herein as secure information, and have that project completed in a non-secure environment without compromising the security, confidentiality or sensitivity of the secure information. The system may be incorporated into the requestor's workflow, receiving projects therefrom and providing the results thereto. Further, a system is disclosed for implementing a processing workflow for such tasks, the system permitting, based on projects submitted by requestors, the “posting” or distribution of jobs, and subsequent management thereof, to be performed by a workforce operating in or via a non-secure-environment, while protecting the underlying security, confidentiality or sensitivity of the overall project. | 10-02-2014 |
20140297347 | Notification System and Method - A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the requested service, a cancelation code is sent to the employee. The cancelation code informs the employee that the work assignment has been canceled. | 10-02-2014 |
20140310040 | USING CROWDSOURCING FOR PROBLEM DETERMINATION - One embodiment of the invention, directed to a computer implemented method in a computer system comprising at least one component, includes the step of responsive to detecting a problem in the system, generating a set of crowdsourcing tasks for analyzing a first possible cause of the detected problem. The method further includes the steps of assigning the set of crowdsourcing tasks to one or more selected crowdsourcing experts, and using information derived at least in part from task results provided by one or more crowdsourcing experts to compute a problem completeness (PC) index. Responsive to determining that the first possible cause is not the root cause of the detected problem, the PC Index is used to determine whether to assign one or more additional crowdsourcing tasks to any crowdsourcing experts. | 10-16-2014 |
20140316832 | Recruiting Management System - The present disclosure relates to a recruiting management system that acts as a computer network portal for recruiters, or recruiting coordinators, such as college and professional scouts/recruiters/coaches to disseminate, analyze and critique information related to prospects (e.g., high school, collegiate and/or professional athletes). In some embodiments, the recruiting management system enables recruiters and prospects real-time, up-to-date and on-line access to information related to recruiting events and/or statistical data. The management system facilitates recruiters the ability to communicate, search, select and screen the entire pool of athletes in a particular sport, based on customized and flexible criteria. The management system further enables recruiters the ability to adjust, update and view information related to prospects tangible attributes, event participation and performances, among other analytics associated with prospects. | 10-23-2014 |
20140316833 | FEEDBACK BASED MODEL VALIDATION AND SERVICE DELIVERY OPTIMIZATION USING MULTIPLE MODELS - An approach for modeling a service delivery system is presented. Data from the service delivery system is collected. Discrete event simulation, queueing, and system heuristics models are constructed from the collected data. Based on the constructed models, a first utilization error indicating first variations among measures of utilization of staffing by the service delivery system is determined. Based on the first utilization error, a problem that causes the first variations is determined and in response, adjustments to the models to correct the problem are determined. A second utilization error is determined. The second utilization error indicates second variations among other measures of the utilization of staffing by the service delivery system which are based on the adjustments. Based on the second utilization error, a consistency among the adjusted models is determined, and in response, an initial recommended model of the service delivery system is derived. | 10-23-2014 |
20140324496 | PROJECT MANAGEMENT APPLICATION INCLUDING COMPETENCY SEARCH CAPABILITY - A project management application includes tables associating tasks, human resources, and competencies and provides for searching by a competency to find human resources having the competency or the tasks utilizing the competency, searching by human resource to find the competencies had by the human resource or the tasks to which the human resource has been assigned; or searching by task name to determine which human resources or competencies were utilized on a task. A common interface is used with the project management application. | 10-30-2014 |
20140350981 | SERVICE PROVIDER ALLOCATION SYSTEM AND ALLOCATION MANAGEMENT DEVICE - In the present invention, the allocation process of a service provider to a target case, which is performed for each case unit, is performed by calculating the grace period for extending the allocation process, and controlling the allocation to cases, including the target case, according to the state relating to allocation of the other cases while reflecting the service request level including the compatibility between the other service providers and the user in the grace period. | 11-27-2014 |
20140350982 | TUTOR REGISTRATION AND RECOMMENDATION SYSTEMS AND METHODS IN A MODULAR LEARNING SYSTEM - A modular learning system registers tutors for association with various learning applications. The tutor provides identity items and tutoring preferences to the modular learning system. The modular learning system maintains databases of activities for association with tutors, such as learning applications, application services, and microlearning events. The tutor's identity items and preferences are used to identify applicable services for the tutor to teach or evaluate. The tutor is associated with the services selected by the tutor and learning users subsequently may request the tutor to teach an associated service. | 11-27-2014 |
20140358606 | SYSTEM AND METHOD FOR RECOMMENDING AN EMPLOYEE FOR A ROLE - A system and method are provided for promoting internal mobility within an organization and, in particular, for recommending employees and/or teams of employees of the organization for a new project or for another role within the organization. Data reflecting employees' professional skills, reputation, productivity, experience, work histories and other attributes are collected and analyzed to produce relevance ratings for each of associated criteria. When criteria for a new team or role are provided, the system uses employees' relevance ratings for those criteria, and/or other factors, to recommend them for each role. | 12-04-2014 |
20140358607 | TEAM MEMBER RECOMMENDATION SYSTEM - Techniques for discovering and recruiting team members for a team are described. According to various embodiments, a user request to identify one or more potential team members of a team is received, the user request including a user specification of a specific job title Skill mapping information identifying various sample skills associated with various sample job titles is accessed, and one or more specific skills associated with the specific job title is determined based on the skill mapping information. Thereafter, candidate team members of the team are identified from among members of a social network service having one or more of the specific skills. | 12-04-2014 |
20140365255 | SYSTEM AND METHOD FOR APPLYING PREDICITIVE ANALYSIS TO DETERMINE CLIENT SUPPORT REQUIREMENTS BY MEANS OF INDIRECT USER INTERACTION - Systems and methods enable the processing of a customer-support request by allowing customers to initiate a support request through a computing device without the need for the customer to provide information relating to the customer's reasons for initiating the request. In one embodiment, a server associated with a provider receives a support request from a customer computing device. The provider server performs predictive analysis to determine the most likely reasons the customer initiated the service request. The provider server also identifies one or more representatives qualified to address the support request and transmits a support request notification to a computing device associated with a provider representative who is qualified to address the request. | 12-11-2014 |
20140379397 | METHOD, SYSTEM, AND/OR DEVICE FOR A COMMUNICATION NETWORK FOR REAL ESTATE PROFESSIONALS (REPS) - Embodiments of systems, methods and/or apparatus for a communication network for real estate professionals are provided. | 12-25-2014 |
20140379398 | SHARED DIGITAL CONTENT BASED PROBLEM RESOLUTION SYSTEM AND METHOD - The present invention discloses a system and method for addressing and resolving a problem faced by a user, which is conveyed by means of a combination of digital media content including video, still images, audio, or text. The user can post a problem, such as a troubleshooting issue related to a physical device, such as an electronic good, or any tangible item related fault, for quick, prompt, efficient and economical resolution by the authorized company personnel or a professional expert, using a device such as an internet enabled hand held computing device, a tablet, a mobile telephone device or a smart phone. | 12-25-2014 |
20150025927 | MISSION COMPONENT EVALUATION AND RESPONSE ARCHITECTURE - This document discusses, among other things, apparatus and methods for context-aware mission management. In an example, a system can include a processing center and a plurality of mobile devices. The processing center can be configured to receive one or more mission objectives for one or more mission stages, and to receive information from a plurality of sources, the processing center including a data broker reasoner (DBR) configured to compare the information to the one or more mission objectives and to provide role-based task information for accomplishing the one or more mission objectives. The plurality of mobile devices can be configured to wirelessly communicate with the processing center, to receive login information, to register with the processing center using the login information and to display a portion of the role-based task information associated with the login information. | 01-22-2015 |
20150025928 | METHODS AND SYSTEMS FOR RECOMMENDING EMPLOYEES FOR A TASK - A method, a system, and a computer program product for recommending one or more employees from a group of employees for a task are provided. For an employee in the group of employees a processor is used for determining a degree of separation metric with respect to other employees in the group of employees. Further, for the employee the processor is used for determining a personality metric based at least partially on a measure of past collaboration with other employees in the group of employees. The processor is further used for recommending the one or more employees from the group of employees for the task based on the degree of separation metric and the personality metric. | 01-22-2015 |
20150032492 | Methods of Identifying Relevant Content and Subject Matter Expertise for Online Communities - A disclosed method identifies a subject matter expert in an online community for a business entity. The method is performed at a server having one or more processors and memory. The method identifies a plurality of subject matter areas for postings on a website for an online community, and each posting is assigned to one or more of the subject matter areas. For a first subject matter area a set of users is identified, each of whom has authored a plurality of postings assigned to the first subject matter area. A first user of the set of users is identified as a subject matter expert for the first subject matter area based on a determination that the first user's postings assigned to the first subject matter area have consistently been highly relevant to the first subject matter area over a predefined period of time. | 01-29-2015 |
20150039366 | Mobile application for automobile business to manage driver-based transporting of vehicles - A method and system of web hosting platform is provided based on an internet based mobile application that is designed to match individual DRIVER(S) to auto dealers, auction houses, driving transport companies and other businesses and individuals (REQUESTORS) seeking to move automobiles, goods, services, tasks etc. from one location to another. The system has been designed to find, organize, manage DRIVERS and all aspects of the trip on a real time basis and reduce the cost of the existing system. | 02-05-2015 |
20150066554 | OPTIMIZING ORGANIZATION AND MANAGEMENT OF TEAMS - An apparatus, method, and computer program product are disclosed for optimizing organization and management of teams. A data module collects activity data for a user, which is associated with the user's operation of a computer application. A profile module updates a profile for the user in response to the activity data, and a team module selects the user to be a member of a team based on the user's profile. A team includes a plurality of users combined to perform a task. | 03-05-2015 |
20150081362 | CONTEXT-AWARE DISTRIBUTIVE TAXI CAB DISPATCHING - Technologies are presented that provide a cloud-based context-aware distributive taxi cab dispatching service to registered users. A method of providing this service may include receiving, from a user device of a registered user, a request for taxi information, obtaining the requested information from one or more computing devices of one or more taxi cabs or taxi service companies and one or more data stores, and providing the obtained information to the user device. The provided taxi information may be based on a passenger profile of the user and may include a list of taxi cabs recommended based on the profile. The method may further include scheduling a selected taxi cab. The method may also include monitoring the user's location and updating the scheduling of the taxi based on the user's location. The method may also include monitoring the user's location while in a taxi for data collection and safety reasons. | 03-19-2015 |
20150081363 | Group-Oriented Software Development - A group-oriented software development technology is described. A software development project with a set of project parameters may be defined. The software development project may be divided into a set of work packages based in part on a desired skill level associated with the work packages. A bidding process may be initiated involving a plurality of software developers, to enable a software developer having the desired skill level for a work package to place a bid to work on the work package. Each of the work packages may be assigned to the software developers upon completion of the bidding process. Implemented packages and documentation may be received for each of the work packages from the software developers. The work packages may be integrated into the software development project upon automatically testing a functionality of the work packages. The software development project that is completed according to the set of project parameters may be provided to a customer. | 03-19-2015 |
20150081364 | Rating and Bidding Method for a Teleradiology Workflow System - A method for rating participants within a radiologic referral communication system incorporates a variety of data points entered by participants within the radiological referral communications system. Further, the related method of bidding on the services of participants incorporates data inputted by participants the radiological referral communications system. | 03-19-2015 |
20150088567 | METHODS FOR BUILDING PROJECT TEAMS AND DEVICES THEREOF - A method, non-transitory computer readable medium, and a project team building device that builds a suggested team comprising members selected from a pool of candidates, wherein each of the members is associated with required skill(s) associated with a project. A list of a subset of the possible candidates organized based on a number of skills associated with the possible candidates matching required skills associated with the project is provided. The team is modified based on a received input to add possible candidate(s) from the provided list to the team or to remove member(s) from the team. The providing and modifying are repeated wherein, when member(s) are removed from the team, the list does not include the removed member(s) and is organized based on a number of skills associated with the possible candidates matching required skills of the removed member(s). | 03-26-2015 |
20150088568 | METHODS FOR MATCHING CANDIDATE WITH A JOB AND DEVICES THEREOF - A method, non-transitory computer readable medium, and a job match management computing device include obtaining candidate information and one or more job skills of one or more candidates at one or more candidate computing devices. One or more required skills of one or more job opportunities is also obtained. The one or more candidates with the obtained job skills which at least partially match the obtained required skills of one or more of the job opportunities is identified. The identified at least partial matches between the one or more candidates and the one or more job opportunities are provided. | 03-26-2015 |
20150095078 | RESOURCE SCHEDULING BASED ON HISTORICAL SUCCESS RATE - An approach for resource scheduling of teams based on historic performance evaluations of projects of the teams. In one aspect, the approach comprises monitoring resource skills of one or more teams based on historical performance of previous problems solved by the one or more teams. The approach further comprises, evaluating success rates of the one or more team's effectiveness in utilizing the resource skills based on the historical performance of the previous problems solved. The approach further comprises determining a resource schedule for a new problem solved by the one or more teams based on the success rates of the team's effectiveness in utilizing the resource skills of the previous problems solved. The approach further comprises modifying the determined resource schedule based on altered conditions of the success rates of the one or more team's effectiveness in utilizing the resource skills over a duration of time. | 04-02-2015 |
20150095079 | DETERMINING ONE OR MORE SKILLS REQUIRED TO ADDRESS THE PROBLEM SYMPTOMS OF A PROBLEM REPORT FILES - An approach for evaluating at least one problem report based on keyword parameters of the at least one problem report is provided. According to at least one aspect, the approach comprises determining problem symptoms of at least one problem report based on keywords of the problem symptoms. The approach further comprises comparing the keywords of the problem symptoms with skills of a symptom skills table in a computer data structure so as to rank a match of available skills to address the at least one problem report, wherein a rank is determined by closeness of match between the skills of the symptom skills table and the keywords of the problem symptoms to address the at least one problem report. The approach further comprises generating work assignments based on the ranked match of available skills. | 04-02-2015 |
20150095080 | TASK ASSIGNMENT USING RANKING SUPPORT VECTOR MACHINES - A method of ranking workers for an incoming task includes recording a list of completed tasks in a computer data structure, extracting first attributes from the list for the tasks that were completed during a pre-determined period, generating a first feature vector for each task and worker from the first extracted attributes, training a Support Vector Machine (SVM) based on the feature vector to output a weight vector, extracting second attributes from an incoming task, generating a second feature vector for each worker based on the second extracted attributes, and ranking the workers using the second feature vectors and the weight vector. The first attributes may be updated during a subsequent period to re-train the SVM on updated first feature vectors to generate an updated weight vector. The workers may be re-ranked based on the second feature vectors and the updated weight vector. Accordingly, the feature vectors are dynamic. | 04-02-2015 |
20150100360 | AUTOMATED METHOD AND SYSTEM FOR SELECTING AND MANAGING IT CONSULTANTS FOR IT PROJECTS - Techniques for selecting and managing IT consultants and IT projects are described. In one example embodiment, a list including IT consultant roles needed for performing various types of IT projects are defined. Each IT consultant's role along with obtaining associated IT consultant's skill score is then further defined by assessing each IT consultant for a possible one of identified IT consultant roles based on configurable IT consultant skill factors. Key IT consultant roles and associated IT consultant fitness scores along with numbers of each determined key IT consultant roles needed for the IT project are then determined. The IT consultants are then are then selected based on the defined IT consultant's roles and the associated IT consultant's skill scores and the determined key IT consultant roles. The selected IT consultants are then deployed and monitored on the IT project. | 04-09-2015 |
20150106143 | Optimizing Allocation of Configuration Elements - Systems and methods for optimizing allocation of configuration elements in a service engagement. A plurality of Service Level Agreements (SLAs) corresponding to a service engagement is received. A Service Level Agreement (SLA) of the plurality of Service Level Agreements (SLAs) includes a plurality of configuration elements and a plurality of SLA compliances. A model is created by allocating a subset of the plurality of configuration elements to meet the SLA. The model is simulated to verify the plurality of SLA compliances being met by the subset allotted. Based on the simulation, a time series data indicating behavior of the model is obtained. The model is optimized to obtain an optimal allocation of the plurality of configuration elements. The model is optimized by allocating another subset of the plurality of configuration elements to meet the SLA. | 04-16-2015 |
20150112742 | SYSTEM AND METHOD OF AUTOMATICALLY ALLOCATING TASKS - Systems and methods of allocating tasks to servicers are disclosed. The systems and methods select one of the servicers and one of the tasks based on selection criteria. The systems and methods then determine whether the selected task may be allocated to the selected servicer. If the selected task may be allocated to the selected servicer, the systems and methods allocate the task accordingly. If the selected task may not be allocated to the selected servicer, the systems and methods select another one of the servicers and another one of the tasks. | 04-23-2015 |
20150112743 | SOCIAL ANALYTICS MARKETPLACE PLATFORM - An analytics platform includes a user interface providing access to the analytics platform for multiple users, a project management tool including a project definer and a task definer that makes project management resources available to a requestor user, an effectiveness rating tool providing an analytics effectiveness index for analytics provider users, and an auction management tool. The auction management tool allows the requestor user to specify an analytic task for auction, specify auction parameters and weighting of the auction parameters, and provide the specified analytic task for auctioning to ones of the users, the specified analytic task having been defined in the task definer and related to a project defined in the project definer. The auction management tool receives bids on the specified analytic task from analytics provider users; and provides received bids to the requestor user with scoring for each bid based on the parameters and the parameter weighting. | 04-23-2015 |
20150112744 | SYSTEM AND METHOD FOR ENHANCING CREDIT AND DEBT COLLECTION - A system and method for enhancing assignment of debtor accounts to a plurality of collection parties is presented. The preferred embodiment is capable of optimizing the way by which individual performance entities are assigned to collect on actionable individual debtor accounts by a creditor. An analysis solution uses algorithms to analyze gathered data and to provide a score to each collection party based upon the traits of the individual collection parties, debtor accounts, creditor, externally acquired data, and constraints upon all of the parties involved. The system and method are also capable of enhancing an individual borrower's credit score depending on the risk involved with providing credit to that particular borrower based upon the collectability upon default. One embodiment of the invention would include a risk analysis and compliance assessment system for supply entities to evaluate potential performance entities or other entities. | 04-23-2015 |
20150120350 | METHOD AND SYSTEM FOR RECOMMENDING ONE OR MORE CROWDSOURCING PLATFORMS/WORKFORCES FOR BUSINESS WORKFLOW - A method and system for recommending at least one of one or more workforces or crowdsourcing platforms for a business workflow is provided. The business workflow includes one or more tasks. The method includes receiving a plurality of business requirements corresponding to the business workflow. The method further includes receiving one or more attributes associated with at least one of the one or more of the workforces or the crowdsourcing platforms. Thereafter, at least one of the one or more workforces or the crowdsourcing platforms are recommended for each of the one or more tasks of the business workflow based on the plurality of business requirements and the one or more attributes. | 04-30-2015 |
20150120351 | SYSTEM AND METHOD FOR EMPLOYEE MANAGEMENT AND WORK ASSIGNMENT - A software enabled method is provided for matching workers and their skills to employer needs at events. The system using a database of worker skills matches workers in number and skillsets to those identified by an employer as needed for a future job. | 04-30-2015 |
20150120352 | Real Estate Information Management - Techniques and technologies related to real estate information management are described. Real estate information management may allow a user to obtain information about a property, including potential return on investment, an estimated rental price, or an estimate value for purchasing the property. A user may also obtain a referral to an agent based on the agent's experience. | 04-30-2015 |
20150127399 | SYSTEM AND METHOD OF AUTOMATICALLY ALLOCATING TASKS - Systems and methods of allocating tasks to servicers are disclosed. The systems and methods generate task/servicer pairings, each pairing identifying one of the tasks and one of the servicers. Ranks are generated for the pairings, and pairings are selected for potential allocation based on the ranks. If the task of a pairing is allocatable to the servicer of the pairing, the task is allocated to the servicer. If the task of a pairing is not allocatable to the servicer of the pairing, a next pairing is selected. | 05-07-2015 |
20150127400 | TEAM-BASED APPROACH TO SKILLS-BASED AGENT ASSIGNMENT - Embodiments of the invention provide systems and methods for a team-based approach to skills-based agent assignment in task routing systems. According to one embodiment, performing skills-based task assignments in a task routing system can comprise identifying a team of agents. The team of agents can comprise a plurality of agents handling a currently assigned task but expected to become available for assignment of a new task. Each agent of the team of agents can be earmarked to one of a plurality of new tasks selected from a queue of tasks. At some point, one of the agents of the team can be detected as being available and the agent detected as being available can be assigned to one of the plurality of new tasks based at least in part on consideration of the earmarking of the agents of the team to the plurality of new tasks. | 05-07-2015 |
20150134387 | OPTIMIZING INSPECTION AND MAINTENANCE OF COMPONENTS USING MOBILE DEVICE - Disclosed is a system for reserving at least one work order using a mobile device with a map view. The system includes a receiving module, a processing module and a verification module. The receiving module is adapted to receive a request from the mobile device, the request satisfying at least one pre-defined criterion. The processing module is adapted to process the request satisfying the at least one pre-defined criterion by filtering a second set of work orders from a first set of work orders and enable the reservation of each selected work order from the second set of work orders for a pre-defined time period. The verification module is adapted to verify inspection of each site pertaining to the reserved work orders. | 05-14-2015 |
20150134388 | METHODS AND SYSTEMS FOR PROVIDING, BY A REFERRAL MANAGEMENT SYSTEM, DYNAMIC SCHEDULING OF PROFILED PROFESSIONALS - A method for matching a professional with a referral opportunity includes automatically generating, by a profile generator executing on a first computing device, a profile of a professional. The method includes receiving, by an analysis engine executing on the first computing device, from a second computing device, an identification of a referral opportunity having at least one requirement. The method includes determining, by the analysis engine, that the generated profile satisfies the at least one requirement. The method includes transmitting, by the analysis engine, to the second computing device, the identification of the professional. The method includes receiving, by the first computing device, an indication that a user of the second computing device made a referral to the professional. The method includes scheduling, by a workflow engine executing on the first computing device, an appointment with the professional for a subject of the referral opportunity. | 05-14-2015 |
20150339616 | SYSTEM FOR REAL-TIME SUGGESTION OF A SUBJECT MATTER EXPERT IN AN AUTHORING ENVIRONMENT - Disclosed herein are technologies for recommending a subject matter expert (SME) associated to related-content analysis in a text document authoring environment. In some implementations, a matched related-content and one or more associated SMEs are generated on-the-fly to a user based on a context-based analysis of user-entries in the text document authoring environment. This Abstract is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. | 11-26-2015 |
20150339617 | POSITION-CENTRIC PERSONNEL ASSESSMENT APPARATUS AND METHOD - A computer-implemented position-centric personnel modeling apparatus, system, and method may be provided. A nodal hierarchy may be created to correlate with the personnel structure of a business enterprise, wherein each node may be a cyberspace representation of an individual within the personnel structure of the business enterprise. Attributes correlating to individual personnel in the business enterprise may be mapped to a respective node. Objectives may subsequently be tasked within the model and the nodal hierarchy may be rearranged based on the results. Results from the model may optionally be reflected by a business enterprise. | 11-26-2015 |
20150347954 | MATCHING SYSTEM - A system for matching an employer with a job seeker implemented with a processor and memory including a set of instructions executable by the processor. The instructions may be executable to configure the processor to create an initial job posting profile, process a review of the initial job posting profile, create a final job posting profile, process answers from job seekers in response to survey questions related to attributes of the job seeker, create a job seeker profile, and compare a job seeker profile with a final job posting profile to create list of top job seekers. The final job posting profile may include attributes, where an attribute may include an intensity level applied thereto. The intensity level of an attribute in final job posting profiles may be compared to an intensity level of an attribute as indicated in job seeker profiles to create the list of top job seekers. | 12-03-2015 |
20150356491 | WORKFORCE OPTIMIZATION BY IMPROVED PROVISION OF JOB PERFORMANCE PLAN - A computer-implemented method provides a job performance plan for a plurality of jobs to be performed at geographical locations. The computer receives job data that represent job requirements for specified locations and processes the job data with the data-structure to provide an initial job performance plan. The computer receives updated job data and identifies a sub-set of the data structure. The computer processes the updated job data with the sub-set to provide an updated job performance plan, wherein some of the routes are re-assigned to specified job performers. The sub-set is selected under consideration of location clusters. Step repetitions with different clusters are provided to increase accuracy. | 12-10-2015 |
20150356492 | MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN USING PRELIMINARY QUEUES - In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device, which service request is classified into a category and added to a preliminary queue corresponding to the category. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician and removed from the preliminary queue. | 12-10-2015 |
20150371173 | PEER TO PEER CHAT BASED COMMERCE SYSTEM - A peer to peer chat based commerce system to buy and sell knowledge, digital and physical assets, exchanged by consumer-users and merchant-users via web-enabled devices transmitting through a communications gateway. The chat conversation is analyzed and parsed by a chat engine and salient information is stored on a database, where a matching engine and user engine work to match the consumer-user with a need for the knowledge to the merchant-user with an asset such as skills, expertise, knowledge or the like. The system the enables the consumer-user and merchant-user to exchange respective assets, such as payment in exchange for knowledge. | 12-24-2015 |
20150371174 | LEADS PROCESSING ENGINE - The present invention is directed to a system and method for generating, processing and distributing leads, the system comprising a leads processing engine for receiving customer requests, creating leads based upon the customer requests, determining a best available agent or agents for each lead from a pool of available agents based upon one or more selected factors, and offering or sending each lead to the best available agent or agents. | 12-24-2015 |
20150379649 | TECHNIQUES FOR MANAGING RETAIL SERVICES - Historical and real-time metric data is captured for a retail establishment. When a customer comes for service at the retail establishment, a real-time suggestion as to what service location and what service personnel should be assigned to that customer based on evaluation of the metric data. | 12-31-2015 |
20160004989 | METHODS FOR PRIORITIZING AND ASSIGNING ONE OR MORE EXCEPTIONS AND DEVICES THEREOF - A method, non-transitory computer readable medium and exception management computing device for obtaining one or more exceptions and information associated with each of the obtained one or more exceptions. Each of the obtained one or more exceptions is classified as either a relevant exception or a non-relevant exception based on the obtained information associated with each of the obtained one or more exceptions. Each of the obtained one or more exceptions classified as being the relevant exception is prioritized based on one or more business rules. The prioritized one or more relevant exceptions are assigned to the one or more agents based on one or more skills of the one or more agents prioritized. | 01-07-2016 |
20160004990 | COMPUTER SYSTEMS AND USER INTERFACES FOR LEARNING, TALENT DISCOVERY, RELATIONSHIP MANAGEMENT, AND CAMPAIGN DEVELOPMENT - The present disclosure provides computer systems and user interfaces for learning and/or talent discovery. A computer system can include a user interface that includes a search field and a facet field for refining a search directed to a query inputted in the search field. The query can be directed to learning or talent discovery. The facet field can display one or more descriptors that are indicative of a characteristic of one or more users or courses that are returned from a search directed to the query. The facet field can display a number of users or courses associated with each of the one or more descriptors. | 01-07-2016 |
20160012374 | DOCUMENT WORKFLOW SYSTEM | 01-14-2016 |
20160019491 | Systems and methods for management of field staff based on ranked individual profile attributes and availability - A computer-based system for management of field staff may include a central computer server and a plurality of mobile devices for communication with individual staff. The central computer server may be configured to generate individual notifications to at least a selected portion of the individual staff, and communicate these notifications to respective mobile devices assigned to this selected portion of individual staff. Upon receipt of at least some confirmations, the central server may generate and communicate individual barcodes to all responders. These barcodes may be used to register an individual staff upon arrival and record working hours while at the field event. | 01-21-2016 |
20160026963 | FUNCTIONING OF A COMPUTER SYSTEM THAT FACILITATES DISTRIBUTION OF WORK - A request is transmitted to a computer operated by an approver, to respond with approval or disapproval for an employee to work on a project, before a bid identifying that employee can be accepted. Requests for approval or disapproval are transmitted based on one or more employees identified in a bid, by looking up a database, to identify the approver of each employee. To facilitate the look up, each employee to be identified in a bid is required to have a profile in a set of profiles of employees in an organization. After responses of approval are received for employees identified in bids, those bids are transmitted to a computer operated by a project manager. Obtaining approval(s) before a bid can be accepted increases the likelihood of work being done in a timely manner, thus improving the functioning of a computer system that facilitates distribution of work. | 01-28-2016 |
20160027018 | MATCHING RESOURCES TO AN OPPORTUNITY IN A CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM - Matching resources to an opportunity in a customer relationship management (CRM) system includes obtaining, from a CRM system, an opportunity, the opportunity representing a complex record structure in the CRM system, in which the opportunity captures a number of fields of metadata, determining, from the metadata, a number of opportunity attributes associated with the opportunity, determining a number of resource attributes for a number of resources, ranking the resource attributes with the opportunity attributes to determine a score for each of the resources, and presenting, based on the score, a list of the resources that are recommended for the opportunity. | 01-28-2016 |
20160034840 | Adaptive Task Assignment - Crowdsourcing using active learning is described, for example, to select pairs of tasks and groups of workers so that information gained about answers to the tasks in the pool is optimized. In various examples a machine learning system learns variables describing characteristics of communities of workers, characteristics of workers, task variables and uncertainty of these variables. In various examples, the machine learning system predicts task variables and uncertainty of the predicted task variables for possible combinations of communities of workers and tasks. In examples the predicted variables and uncertainty are used to calculate expected information gain of the possible combinations and to rank the possible combinations. In examples, the crowdsourcing system uses the expected information gain to allocate tasks to worker communities and observe the results; the results may then be used to update the machine learning system. | 02-04-2016 |
20160034841 | TEAM WORKFORCE ASSIGNMENT - A contact center, methods, and mechanisms are provided for dynamically assembling a team of resources to handle a work item. The work item is analyzed for any needs and a suitable team of resources is selected based at least partially on those needs. Each of the resources can be reserved and applied to a work item for a duration of time that the work item is being handled. As the workflow associated with the work item progresses, the needs of the work item are reevaluated for any changes that may require a modification to the team of resources. When the changes require modification, the team of resources can be adjusted on the fly to suit the changing needs of the work item. | 02-04-2016 |
20160034842 | COMPUTER READABLE MEDIUM AND PROGRAM PRODUCT FOR FACILITATING ORGANIZATION TRANSITION AND REALIGNMENT - Computer readable medium and program product for transitioning and realigning an existing organization structure into a new organization structure, are provided. An exemplary computer readable medium includes instructions that when executed by a computer, cause the computer to perform operations including receiving activities to support major functions of a new organization structure, receiving a listing of tasks to accomplish for each of the activities and associated roles, determining a total demand on each role based on associated tasks each role is responsible for performing across associated functions, determining a number of qualified personnel having a required competency available to fulfill each of the roles, determining a skills gap in transitioning to the new organization structure, and determining a resource requirements gap for the new organization structure. | 02-04-2016 |
20160055443 | GENERATING ORGANIZATIONAL MENTORING RELATIONSHIPS - A tool for computational generation of organizational mentoring relationships. The tool determines a mentor pool and a mentee pool based, at least in part, on per-person domain metric data for each person in a general pool. The tool determines a plurality of per-metric ranked mentor lists for each of the one or more mentees in the mentee pool. The tool determines a per-mentee fused rank list for each of the one or more mentees in the mentee pool. The tool determines, based, at least in part, on the per-mentee fused rank list for each of the one or more mentees in the mentee pool, one or more cross-organizational mentorship assignments. The tool establishes, based, at least in part, on the one or more cross-organizational mentorship assignments, at least one mentor-mentee relationship for each of the one or more mentees in the mentee pool. | 02-25-2016 |
20160055444 | MULTI-USER INTEGRATED INTERACTION - A collaboration system receives a user input from a sales user requesting marketing campaign data for a given context. The marketing campaign data, relative to the context of the sales user, is displayed, along with configuration user input mechanisms that can be actuated to allow the sales user to configure certain parts of the marketing campaign. | 02-25-2016 |
20160071048 | METHODS AND SYSTEMS FOR CROWDSOURCING OF TASKS - The disclosed embodiments illustrate methods and systems for formulating a policy for crowdsourcing of tasks. The method includes receiving a set of incoming tasks and a range associated with a task attribute corresponding to each task in the set of incoming tasks. Thereafter, an execution of a first policy is simulated over a period of time to determine one or more first performance metrics, associated with the execution of the first policy. The first policy is based on a first value selected from the range. Further, the first value is updated to generate a second value based on the one or more first performance metrics, wherein the second value is deterministic of the policy for crowdsourcing of the set of incoming tasks over the period of time. | 03-10-2016 |
20160078392 | METHOD AND SYSTEM FOR RECOMMENDING CROWDSOURCABILITY OF A BUSINESS PROCESS - A method and system for recommending suitability of crowdsourcing a business process is provided. The method includes generating a plurality of business requirements pertaining to the business processes, and receiving one or more attributes pertaining to one or more sets of crowdsourced workforce. The method further includes generating at least one of a comparison matrix or an optimization function based on the plurality of business requirements and the one or more attributes pertaining to one or more sets of crowdsourced workforce. Lastly, the method provides a recommendation on the suitability of crowdsourcing the business process based on at least one of the comparison matrix or the optimization function. | 03-17-2016 |
20160086126 | INFORMATION PROCESSING APPARATUS AND METHOD - According to one embodiment, an information processing apparatus a storage, a first extractor, a second extractor and a determiner. The storage stores worker information including an explanation that includes a keyword and that concerns a skill of a worker. The first extractor extracts, based on the keyword, worker skill word representing a characteristic of the skill of the worker, and worker skill value corresponding to the worker skill word. The second extractor extracts, based on the keyword included in a task summary, task skill word representing a characteristic of a task, and required skill value necessary for a process. The determiner determines, as a task candidate, a task indicating that task skill word matches the worker skill word and indicating that required skill value is no more than the worker skill value. | 03-24-2016 |
20160086140 | APPARATUS AND SCHEDULING METHOD - An apparatus includes a memory and a processor coupled to the memory and configured to specify a second user, from among a plurality of users, having a given processing aptitude relating to a first task to be executed by a first user, specify a first overlapping period between a first free period of a first schedule of the first user and a second free period of a second schedule of the second user, and set a scheduled execution period for the first task including at least part of the first overlapping period to the first schedule. | 03-24-2016 |
20160098665 | FLOWING SKILL REQUEST VECTORS TO WORKFORCE HIRING TOOLS - Systems are provided for the automatic analysis of skills in a contact center. More particularly to skills that are available, skills that are requested, and the difference between the two. The system may then determine a number of solutions that, if implemented by the contact center, would allow the contact center to have the skill differential. A decision is then made whereby a factor is utilized to select the more optimal solution from the number of solutions. | 04-07-2016 |
20160098666 | Transferring Employees in Operational Workforce Planning - Techniques are described for operational workforce planning tool. The planning tool can be utilized by a manager to analyze an existing workforce plan. A manager within the organization can adjust the workforce plan based on planning criteria. The adjustments can be stored as planning tasks of the workforce plan. Changes made to the workforce by a lower level manager can be rolled up to an upper level manager for review and approval before the changes are finalized. Furthermore, upper level managers can generate sub-plans for lower level managers. Sub-plans can include planning criteria that is created by an upper level manager for a lower level manager. The lower level managers can report back to the upper level manager on the completion of the sub-plan when the lower level manager rolls up his changes to the workforce plan for the manager to review. | 04-07-2016 |
20160098667 | CUSTOMIZABLE SKILLS DATABASE - Disclosed are examples of systems, apparatus, methods and computer program products that relate to a customizable skills database. For example, a skills database storing customizable data objects identifying skills of user can be maintained. The skills can comprise organization-defined skills, user-defined skills, and endorsements of users having skills. It can be determined, using the skills database, that a first communication received from a device associated with a user of the skills database is related to one or more of the data objects. One or more computer-implemented actions to be performed based on the determination that the first communication is related to the one or more data objects can be determined. The one or more computer-implemented actions can be performed. | 04-07-2016 |
20160104096 | MATCHING SHORT-TERM STAFFING ASSIGNMENTS BASED ON PREVIOUS EMPLOYEE AND EMPLOYER RATINGS AND A REAL-TIME LIVE INTERVIEW - Described are platforms, systems, media, and methods for providing an on-demand temporary staffing exchange. Automatic identification of individual staffers suitable for particular temporary staffing positions is based in part on ratings of the individual staffer and of the employer. When a suitable individual is identified, immediate booking is effectuated. | 04-14-2016 |
20160110674 | SYSTEM AND METHOD FOR BUSINESS PARTNERSHIP PAIRINGS - A system and method for matching business interests of investors, business owners, entrepreneurs, other individuals, and/or students for displaying, suggesting, facilitating and/or creating business partnerships based on algorithmic calculation from various user input responses, which may include personality factors, the calculation being executed in a non-transitory tangible medium. | 04-21-2016 |
20160125350 | Expert Online Matching Marketplace - A platform which enables experts to be matched with others in the same domain and creates a marketplace in which particular skills can be assessed. The platform enables all aspects from searching for and matching experts with others, to the scheduling and communication with all interested parties, to the actual assessment and all subsequent reporting and analytics. Companies can use this platform to assess potential talent for specific jobs or projects. Candidates can also use the platform to identify, engage, and schedule a skills assessment for themselves, and then promote themselves to potential companies via a score and a badge. | 05-05-2016 |
20160125563 | System and Method for Smart Passenger and Freight Transportation - A smart passenger and freight transportation system which is fast, flexible, reliable, low-cost, energy efficient and environmentally friendly for freight and passenger to be picked up, carried, forwarded, relayed and delivered by regular travelers using the payload capacities of transportation equipment they already use for traveling on land, over the water, or in the air. This smart transportation system will be managed by service providers who designate the location of stations for receiving, storing, and forwarding items; compute and calculate the routes and fees; and maintain telecommunication networks for dispatching available, regular and qualified travelers to be in the right place at the right time to drop-off, pick up and transport the passenger and freight from source to destination. This smart transportation system can be a relief or backup system for our existing passenger and freight transportation systems or vice versa. | 05-05-2016 |
20160132816 | Unified Workforce Platform - A non-transitory computer readable storage medium having stored thereon instructions, the instructions being executable by one or more processors to perform operations including: receive information describing an issue requiring assistance by one or more service providers; generate a work activity based on the received information, the work activity including a standard format populated with at least a portion of the received information; generate a notification schedule, the notification schedule being an ordering of a subset of qualified service providers of the one or more service providers in which the subset of qualified service providers are to be notified of the work activity; and notify one or more service providers of the subset of qualified service providers of the work activity, the one or more service providers of the subset of qualified service providers selected according to the notification schedule is shown. | 05-12-2016 |
20160140477 | METHODS AND SYSTEMS FOR ASSIGNING TASKS TO WORKERS - The disclosed embodiments illustrate methods and systems for assigning one or more tasks to a labor channel from one or more labor channels. The method includes selecting a first labor channel from said one or more labor channels based at least on a distribution of a performance metric associated with each of said one or more labor channels. The first labor channel is selected for execution of said one or more tasks. The method includes updating said distribution of said performance metric associated with each of said one or more labor channels. The method further includes selecting a second labor channel from said one or more labor channels based at least on a comparison between said updated distribution of said performance metric associated with said first labor channel, and said updated distribution of said performance metric associated with remaining one or more labor channels. | 05-19-2016 |
20160140478 | ADAPTIVE TASK ASSIGNMENT TO IMPROVE SKILL GROWTH AND BALANCE SERVICE LEVEL AGREEMENTS - Methods and systems may provide for computing the complexities of tasks in a business process management system based on business and process data, and previous durations taken to compute similar tasks. The system and method may also categorize the skill level of one or more users based on user history and other metadata, and use the skill level and task complexity to correlate a task with one or more users that are suitable to complete the task within a related service level agreement. Tasks may be adaptively assigned to users in order to ensure that the tasks are completed as required by the SLA, assigned to less skilled users to improve their skills, and/or dynamically reassigned to ensure that the requirements of the SLA are met. Additionally, the system and method may also be used to manually configure complexities of a task and tag users based on skill level. | 05-19-2016 |
20160140479 | ADAPTIVE TASK ASSIGNMENT TO IMPROVE SKILL GROWTH AND BALANCE SERVICE LEVEL AGREEMENTS - Methods and systems may provide for computing the complexities of tasks in a business process management system based on business and process data, and previous durations taken to compute similar tasks. The system and method may also categorize the skill level of one or more users based on user history and other metadata, and use the skill level and task complexity to correlate a task with one or more users that are suitable to complete the task within a related service level agreement. Tasks may be adaptively assigned to users in order to ensure that the tasks are completed as required by the SLA, assigned to less skilled users to improve their skills, and/or dynamically reassigned to ensure that the requirements of the SLA are met. Additionally, the system and method may also be used to manually configure complexities of a task and tag users based on skill level. | 05-19-2016 |
20160148133 | RISK ASSESSMENT THROUGH CONTEXTUAL ANALYSIS - In an approach to assessing risk, one or more computer processors retrieve a profile associated with a first user, wherein the first user is a resource associated with at least one task of a project. The one or more computer processors retrieve one or more activities associated with the first user, based on the profile associated with the first user, including one or more activities associated with the project and one or more activities not associated with the project. The one or more computer processors perform a risk analysis of the project, based, at least in part, on the one or more activities associated with the first user. The one or more computer processors determine whether one or more risks to the project are identified. Responsive to determining one or more risks are identified, the one or more computer processors recommend one or more risk reduction activities. | 05-26-2016 |
20160148145 | SYSTEM AND METHOD FOR PROVIDING AUTOMATIC TASK ASSIGNMENT AND NOTIFICATION - A system and method of managing and prioritizing tasks amongst resources and, more particularly, to a system and method for providing automatic task assignment and notification amongst globally dispersed human resources. The system includes a change of management application configured to store a list of tasks and a task notifier configured to retrieve a list of geographically-dispersed resources and notify selected ones of the geographically-dispersed resources of a priority of completion of one or more tasks retrieved from the change of management application. The system further includes a message application configured to be polled by the task notifier to determine which of the geographically dispersed resources is online or currently working. | 05-26-2016 |
20160148168 | SYSTEM AND METHOD FOR TASK DISTRIBUTION IN CROWDSOURCING - The disclosed embodiments illustrate methods and systems for distributing crowdsourcing tasks. The method includes receiving a handshake request, by a host device from a client device, at least for accessing one or more first crowdsourcing tasks, such that the client device has sporadic internet connectivity. Thereafter, in response to the handshake request a message is transmitted by the host device to the client device. The message includes at least an information pertaining to one or more second crowdsourcing tasks received from a crowdsourcing platform server. Further, the one or more first crowdsourcing tasks are transmitted by the host device to the client device. This transmission is based at least on a validation of one or more second responses, received from the client device, associated with the one or more second crowdsourcing tasks. | 05-26-2016 |
20160171404 | SYSTEM AND METHOD FOR STAFFING EMPLOYEES ON A PROJECT | 06-16-2016 |
20160171418 | LEAD ALLOCATION BASED ON LEAD ATTRIBUTES | 06-16-2016 |
20160171419 | ASSISTANCE SERVICE FACILITATION | 06-16-2016 |
20160180415 | MANAGEMENT AND ALLOCATION OF SERVICES USING REMOTE COMPUTER CONNECTIONS | 06-23-2016 |
20160189076 | INTERLEAVING SURPRISE ACTIVITIES IN WORKFLOW - A method includes obtaining primary workflow having a list of activities being performed by a worker; obtaining a surprise activity; comparing a context of the worker to contextual needs of the surprise activity; and interleaving the surprise activity in the list of activities based on a best fit context of the worker. | 06-30-2016 |
20160189085 | EXPERT RESPONSE TEAM ASSEMBLER SOLUTION - Technology may be used to modify and improve the process of assembling a response. An automated proposal may be generated by storing databases with information regarding experts and their availability. The database may be generated by monitoring other server systems within a network, such as email and instant messaging systems. A method may include identifying topics of interest in a request for proposal; identifying a credible expert based, at least in part, on the identified key topics; accessing time availability of the credible expert; requesting approval from a supervisor for participation by the credible expert, wherein the approval request includes the time availability of the credible expert; and assembling a response to the request for proposal that identifies the credible expert when approval from the supervisor is received. | 06-30-2016 |
20160196524 | Task Allocation Device and Task Allocation Program | 07-07-2016 |
20160196533 | System, Method and Product for Task Allocation | 07-07-2016 |
20160203433 | OPTIMIZATION OF TRAIT AND EXPERTISE FOR WORKFORCE SELECTION | 07-14-2016 |
20160203434 | FACTORY MANAGEMENT SYSTEM | 07-14-2016 |
20160253615 | MOBILE COMMUNICATION SKILLS MATCHING APP | 09-01-2016 |
20160253616 | Computer Method and System for Determining Expert-Users in a Computer Network | 09-01-2016 |
20180025308 | SOCIO-TECHNICAL SYSTEM FOR RAPID VALUE CREATION IN AN ENTERPRISE | 01-25-2018 |
20180025309 | SHIFT WORKER PLATFORM | 01-25-2018 |
20180027218 | WORK ASSISTANCE DEVICE, WORK ASSISTANCE SYSTEM, WORK ASSISTANCE METHOD, AND RECORDING MEDIUM STORING WORK ASSISTANCE PROGRAM | 01-25-2018 |
20190147386 | PROVIDING SUITABLE STRATEGIES TO RESOLVE WORK ITEMS TO PARTICIPANTS OF COLLABORATION SYSTEM | 05-16-2019 |
20190147387 | SYSTEM AND METHOD FOR A PRESCRIPTIVE ENGINE | 05-16-2019 |
20220138666 | AUTOMATED SCHEDULING OF VEHICLE REPAIR REINSPECTIONS - Systems, non-transitory machine-readable storage media, and computer-implemented methods are provided for automated scheduling of vehicle repair reinspections. In general, one aspect disclosed features a computer-implemented method comprising: obtaining an appraisal schedule that includes a plurality of appraisal appointments for appraisers, wherein each appointment identifies one of the appraisers, a vehicle repair to be appraised; receiving a reinspection notification that identifies a vehicle repair to be reinspected, a vehicle repair facility, and a duration for the reinspection; identifying availabilities in the appraisal schedule; selecting one of the availabilities in the appraisal schedule according to a predetermined assignment profile; modifying the appraisal schedule to schedule the reinspection during the selected availability, and sending an electronic message to an electronic device associated with the corresponding vehicle repair facility, wherein the electronic message identifies the vehicle repair to be reinspected, and the time of selected availability for the reinspection. | 05-05-2022 |