Entries |
Document | Title | Date |
20110087512 | SYSTEM AND METHOD FOR TRACKING ALERTS - A method and apparatus for generating alerts which prompt a customer representative to initiate communications with a customer relative to the alert. Further provided is a tracking template which is provided to the customer representative, whereby the customer representative can easily provide an input through the tracking template which quickly identifies an action status relative to a given alert. A plurality of different types of alerts can be generated, and these different alerts can be given different priority levels corresponding to different levels of escalation within a management structure for an organization. | 04-14-2011 |
20110131074 | MAINTENANCE CONTROL SYSTEM - A maintenance control system monitors maintenance requirements in a plurality of vehicles to enable a processor to determine a maintenance requirement of a first asset and to select a maintenance action for a second asset based on the maintenance requirement of the first asset. | 06-02-2011 |
20110208558 | METHOD FOR SMOOTHING WORKLOAD AND SUPPORT SYSTEM FOR SMOOTHING WORKLOAD - Creation of a bottle neck due to the presence of a worker under a particular heavy workload is fundamentally avoided, and the production efficiency of a work place where a plurality of workers jointly perform work is improved. The workload of each worker is numerically represented by using a worker load numerical processing unit ( | 08-25-2011 |
20110231218 | Systems and Methods for Providing Reminders for a Task List - Systems and methods for providing reminders in a user-created task list are described. At least a portion of a user-created task list is received from an Internet service via a user interface between an end user and the Internet service. The user-created task list includes one or more tasks organized into one or more categories. An intermediary display is generated, wherein the intermediary display includes a first subset of the one or more tasks, and the generated intermediary display is transmitted via the user interface to the end user. | 09-22-2011 |
20110258011 | Restaurant management system and method - A restaurant management system and method interface is provided. In accordance with the invention, data from various restaurant operations is collected and stored for processing. The data is processed into useful metrics, such as those indicative of various categories of restaurant staffing, efficiency, performance and quality. The useful metrics can be displayed as a human-readable chart, graph or report. The data can be processed in real time, permitting managers to promptly make adjustments and to alert restaurant workers or crew members of deficiencies so that prompt and effective remedial action can be taken to improve restaurant performance. Reports may be generated that provide the performance of restaurants individually and as a combined group. | 10-20-2011 |
20110258012 | DYNAMIC WORKFLOW ARCHITECTURES FOR LOAN PROCESSING - Systems and methods are provided for processing loan applications in dynamic workflows. In a preferred embodiment, a system calls an activity engine with a top-level activity for processing a work-item, e.g., a loan application. The activity engine decomposes the top-level activity into child activities and lower-level child activities, and recursively calls itself to process the child activities until all constituent child activities have been preformed, thus performing the original top-level activity. In the preferred embodiment, each activity, work-item, user, event and role has associated rules, wherein an event represents a change in state of an activity and a role represents a class of users of the system having shared attributes. The evaluation of the associated rules dynamically creates the flow of activities, thereby creating a dynamic workflow. | 10-20-2011 |
20110282706 | ORGANIZATION MANAGEMENT TOOL - An organizational management tool that involves a limited yet expansive amount of interconnectable nodes within a unique network. A node in the context of the present invention is an apparatus such as a computer that communicates with a database server (DBS). The interaction between such nodes complies with a set of functional rules and topological considerations. An apparatus such as a computer that is not connected to the DBS and has an internet access referred to hereinafter as an external node. External nodes are connectable to the system of the invention usually through non-specific communications channels such as regular email connections. Any node can be defined by the administrator as being either senior or junior with respect to another node. This hierarchical feature together with other features dictates specific task flow properties and connectivity characteristics between nodes, as well as data access of nodes to main data base. Each node employs a special visual interface (VI) which updates nodes regarding statuses and processes in the system. | 11-17-2011 |
20110295638 | SYSTEM AND METHOD FOR WORKORDER MANAGEMENT - A system and method for managing workorders from a single location is provided. The system includes functionality to create workorders, to transmit workorders to equipment at a job site, e.g., an agricultural field, and to log the results of a completed workorder. | 12-01-2011 |
20110295639 | SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE - Systems and methods are disclosed for scheduling a workforce. In one embodiment, the method comprises the steps of: collecting an agent activity of a first class and an agent activity of a second class; and displaying the agent activity of the first class and the agent activity of the second class along the same timeline axis. The agent activities are collected from a contact center data source. The second class is different from the first class. Both activities are associated with the same agent. Each activity is derived from a different virtual data source. | 12-01-2011 |
20110301994 | WIRELESS PUT-TO-LIGHT SYSTEM AND METHOD - A wireless put-to-light order fulfillment system capable of being retrofitted and integrated into existing inventory management databases. In an exemplary embodiment, alert devices are placed on job order totes, and each alert device is associated with the host system's database software using an alert interface software. The lights on the job order totes inform pickers where to put the recently picked inventory item, reducing job errors and increasing picking efficiency. | 12-08-2011 |
20110320233 | METHOD AND SYSTEM FOR ARBITRAGING COMPUTING RESOURCES IN A CLOUD COMPUTING ENVIRONMENT - Disclosed is are methods and systems for processing a workload among a plurality of computing resources that optimizes the processing price per workload. The method includes breaking the workload into two or more tasks each having a size optimized based on (i) a price history of one or more of the plurality of computing resources and (ii) a predicted duration to complete processing of each of the respective tasks; and sending one of the two or more tasks to a computing resources for which the size of the tasks is optimized. | 12-29-2011 |
20120016707 | System and Method for Supplier and Customer Management of Technical and Regulatory Requirements in Procurement Standards - A system and method is provided for automated supplier and customer management of technical information and regulatory requirements in a supply chain where materials must meet high standards of health, safety, and performance, including in procurement of food product, food ingredient and food packaging as well as in the manufacture of products that may have hazardous properties may be subjected to rigorous material acceptance policy in procurement of such materials between supplier and customer. The system and method provide for management of procurement projects having project tasks in a manner which permits automated analysis of supplier responses to regulatory and customer requirement inquiries and automated presentation of compliance task status, including highlighting of incomplete tasks for further review and/or analysis to the project manager. The system and method may also provide a clearinghouse to provide supplier information to customers supplied by companies that are themselves customers of an upstream supplier. | 01-19-2012 |
20120041796 | TECHNICAL MATURITY MANAGEMENT SYSTEM - A system is provided to display the technical status of a program and provide quick access to the program information. The system may include milestone views, links to work products and schedule data, links to templates, specification, requirements, review criteria, links to event maturity criteria, and displays of technical maturity assessments. The system may be provided at an enterprise level in HTML form to access criteria for tailoring individual programs. The system may be downloadable to a program server from an enterprise server to provide the foregoing capabilities. The system may be configured to import specific program information from program master schedules in order to populate milestone views, assessment views, and search engines. The system may be configured to provide access control with user privileges, defined for each user. | 02-16-2012 |
20120078674 | METHOD AND SYSTEM FOR END-TO-END PROCESS EXECUTION - The present invention provides a method and system for end-to-end process execution. The method includes generating a model for a business process to be executed, wherein the business process comprises a first type of activity and a second type of activity. On initiation of a business process instance of the business process, the first type of activity is executed by a business process engine. Further, the second type of activity is dynamically assigned to a first user for execution on an application external to the business process engine based on a set of predefined factors, provided the second type of activity is a manual activity. The method further includes monitoring execution of the second type of activity by the business process engine and displaying status of each activity in the business process instance to a second user. | 03-29-2012 |
20120089433 | METHOD OF PROVIDING USER INFORMATION AND DEVICE ADOPTING THE METHOD - A method of providing user information and a device adopting the method are provided. In the method, a user list, in which a plurality of users are listed, and user cards of some of the plurality of users listed in the user list are displayed according to the users. Therefore, a user easily checks and applies a network of users even in a complicated network environment. | 04-12-2012 |
20120095798 | MANAGEMENT OF MARKETING COMMUNICATIONS - A computerized publication management system and method of use are provided for managing the marketing communications development process for healthcare and other highly regulated entities. The method involves receiving a number of inputs that define a desired marketing communication via a graphical user interface of the publication management system. Based on an analysis of the inputs, the publication management system may determine a number of tasks to be completed over the course of a marketing communications project and assign each of the tasks to appropriate personnel and/or service groups within the entity. The tasks may include, for example, obtaining appropriate approvals, copywriting, editing and proofing, print vender selection and management, and so on. Using the tasks and their assignments, the system may determine a workflow path and timeline for the project and track and manage the completion of the project as it progresses through the workflow path. The system may also automate certain processes associated with the development of marketing communications. For instance, the system may generate or select model documents and may implement an automated process for customizing versions and/or individual instances of any given marketing communication. | 04-19-2012 |
20120095799 | System and method for facilitating continous quality improvement - A quality improvement system and associated methods are contemplated. The quality improvement system is configured to collect and route ideas from and between users of the system. The routing of ideas may be based on a user hierarchy that is adaptable and scalable to support any organization desiring to utilize the contemplated system. The system may also be configured to assist users in evaluating and implementing collected ideas and to report on the impact of any implemented ideas. To facilitate and encourage the submission of ideas a process of challenging employees to provide ideas may also be provided. The process may be used by management to solicit ideas from employees and may be an incentive-based process. | 04-19-2012 |
20120101867 | System for Automatic Assignment of Agents in Inbound and Outbound Campaigns - A workforce-management application is provided, resident on a digital medium, for reallocating human resources between two or more interaction-processing subsystems in a contact center. The application includes a state-monitoring application executable from the digital medium for monitoring the current volumes of interaction requests pending in all of the currently active subsystems, a logic function executable from the digital medium by the state-monitoring application, the logic function adapted to determine what specific human resources with the required skills are needed to satisfy the current interaction processing requirements, and a communication and notification function for communicating the determinations of the logic function between one or more subsystems and for notifying individual ones of the affected human resources about the activity changes before they are set to occur. | 04-26-2012 |
20120101868 | METHOD AND SYSTEM FOR REVERSE TRANSFERRING KNOWLEDGE BETWEEN PROJECT TEAMS - The present invention provides a method and a system for reverse transferring knowledge of a project from a primary vendor to a secondary vendor. The reverse knowledge transfer process involves defining a seamless process for transferring knowledge of all applications of the project, without compromising on the committed timelines for the release of the applications. Further, the knowledge transfer process is regularly monitored and controlled by various stakeholders to ensure the timelines are met and quality of transfer is maintained. | 04-26-2012 |
20120109702 | STANDARD KNOWLEDGE MANAGEMENT INFORMATION SYSTEM - Systems and methods are provided for associating business processes with knowledge management. In accordance with one implementation, a system is configured to perform a knowledge assessment to collect documents of the entire enterprise. The system is further configured to associate all of the required documents related to a business process of the enterprise. Further, the system provides editing the collected documents by an assigned owner of the documents, a new employee of the enterprise. In addition, the system is configured to perform a knowledge management audit by the executives of the enterprise. | 05-03-2012 |
20120136687 | System and Method for CAPA Process Automation - The present disclosure involves systems, products, and methods for automatically generating a CAPA plan. One method includes operations for identifying an issue associated with a business system; identifying a set of information associated with the issue including a plurality of evaluation factors defining the issue; identifying a set of weighting values associated with the issue, each weighting values associated with a particular evaluation factor; evaluating the issue based on the plurality of evaluation factors combined with the corresponding weighting value, determining at least one root cause for the issue based on the evaluation results, identifying at least one corrective or preventive action based at least in part on the at least one determined root cause for the issue, and automatically generating the CAPA plan including the at least one determined root cause and the at least one identified corrective or preventive action associated with the issue. | 05-31-2012 |
20120136688 | ASC (Automatic Supervisor and Control system) - The invention describes a system and method for monitoring in a real-time manner the efficiency and/or internal quality level of a company down to the level of individual tasks, the system comprising: a) first plurality of ASC units comprising data acquisition means configured for detecting when each task has been finished; b) second plurality of ASC units allowing quality inspectors to enter quality data on each task; c) a central server connected to the first and second pluralities of ASC units having a processing unit configured for calculating the efficiency and/or quality level of each task, either individually or in a grouped fashion; and d) at least one managing station connected to the central server, the managing station being configured for receiving the efficiency and quality levels calculated by the processing unit. | 05-31-2012 |
20120158447 | PRICING BATCH COMPUTING JOBS AT DATA CENTERS - This document describes techniques for pricing batch computing jobs based at least in part on temporally- or spatially-dependent costs. By so doing, prices offered to perform a batch computing job better reflect the costs to perform that batch computing job. | 06-21-2012 |
20120173297 | Method and system for task tracking and allocation - Task tracking and allocation can be performed using software implemented technology which allows authorized individuals to use a web interface to a tracking application. The application can include features allowing tasks to be delegated, new issues to be added, and various activities to be tracked. Business features such as display of profit margin in terms of worker, job, month, task or other information can also be included in such applications. | 07-05-2012 |
20120185290 | Integrating Action Requests from a Plurality of Spoke Systems at a Hub System - Disclosed are methods and systems to automatically integrate work requests from multiple Spoke systems at a centralized Hub system. In one embodiment, a Hub system receives a portion of a work request from a problem tracking system executing in the region (e.g., geographic area or network subnet) of an associated Spoke system. The request comprises enough information for the Hub system to prioritize this work request against other work requests already received from this same Spoke system, other Spoke systems in the same region, or even other Spoke systems from other regions. A Hub user can then be presented with an integrated work queue of requests to service after they have been properly prioritized. The Hub user may be supporting multiple clients in an outsourcing style Information Technology (IT) support model or a call center model. Supported clients can execute on different data center platforms, at the same time. | 07-19-2012 |
20120197678 | Methods and Apparatus for Managing Interaction Processing - A computing appliance includes a processor, an interface to an external network, an interface to a local area network, software executing on a machine-readable medium, wherein the software provides, a function for determining the ratio of busy time compared to idle time affecting a worker during task and multitask performance, a function for assigning a value defining a natural capacity of the worker to process a specific task type without developing a significant backlog, a function for assigning new tasks to the worker performing significantly under a natural capacity value for the type of task or tasks being processed, and a function for withholding one or more tasks from the worker performing near or at the natural capacity with developing backlog. | 08-02-2012 |
20120197679 | Method and System for Translation Workflow Management Across the Internet - A method and system for managing the workflow of a translation agency between an administrator, multiple customers and multiple translators allows a business to systematically and consistently provide its customers with the best quality, in the shortest time, at the lowest cost, at any given time, given its current talent pool. The method computes a weighted value for each translator based on at least one of a translation quality rating, a translation speed rating, a translation cost rating, and a dependability rating. The method generates a dynamic availability for each translator using a translator's availability profile and a result to of a number of words already assigned for translation to a translator divided by a translator's translation speed. The method assigns a customer text file to a translator for translation based on a translator's weighted value and dynamic availability and a number of words in the customer text file. | 08-02-2012 |
20120203589 | Systematic Rule-Based Workflow Tasking and Event Scheduling - A workflow management system is presented. The workflow management system can include a tasking module and rules engine. Users can interface with the tasking module to define tasks having rule-based task criteria. The rules engine monitors data associated with running a business, including data classified across business segments, to determine if an exception to the task criteria has occurred. If so, the tasking module can automatically generate an exception task to handle the exception and present exception tasks to one or more users. | 08-09-2012 |
20120209649 | MOBILE ACTIVITY MANAGER - A computer-implemented method for handling a microflow includes receiving a workflow request that includes a task associated with the workflow and a contact address associated with the task, performing an operation associated with receiving the workflow request that includes at least one of opening a communication session with the contact address and sending a response to the workflow request to the contact address. The method further includes storing the task, prioritizing the task, and performing an operation associated with execution of the workflow including at least one of opening a communications session with the contact address, sending a status associated with performance of the task, and sending a completion status of the task. | 08-16-2012 |
20120209650 | CONTEXT-BASED MOBILE ACTIVITY ASSISTANT - A computer-implemented method for handling a workflow includes receiving a workflow request that includes a task to be performed and a contact address associated with the task, and sending a message to the contact address such as an acceptance or rejection of the workflow request, a status regarding performance or completion of the task, an inquiry about the task, or a request to open a communications session for discussing the task. The method further includes storing the task in a workflow queue in a memory, dynamically prioritizing the task, and presenting an indication of one of the task, the workflow request, a message, and a request to open a communication session at a human-machine interface such as a display. | 08-16-2012 |
20120209651 | Online booking for team of professionals - A method and apparatus for an online booking system for independent professionals such as personal trainers who also work as part of a series of distinct but potentially overlapping teams. | 08-16-2012 |
20120232945 | LIGHTWEIGHT PRIVACY PROTECTION PROTOCOL, METHODS, AND SYSTEMS FOR RFID AND SENSOR BASED LOGISTICS TRACK AND TRACE DATA SHARING OVER BUSINESS SUBCONTRACTING RELATIONSHIPS - Subcontracting is a common practice in logistics industry for delivering goods from a consigner to a consignee, meaning that a prime logistics service provider, e.g. a third-party logistics company, usually outsources its contracted logistics service from the consigner to specialized companies to execute individual logistics operations. In the present disclosure, a light-weight privacy protection mechanism is introduced for these enterprises with subcontracting relationships to share logistics track and trace data captured with Auto-ID systems equipped with RFID readers, sensors, or global positioning devices. The mechanism consists of a set of protocols designed for the involved stakeholders to register and cancel subcontracting relationship, to set up and clear outsourced logistics job, to upload, update and clear the job data, to track the job execution progress and trace the job execution history, and a method and system to implement these protocols. | 09-13-2012 |
20120239450 | SYSTEM AND APPARATUS FOR GENERATING WORK SCHEDULES - Disclosed are new approaches for scheduling workers providing services to recipients at remote locations, such as home health care services. Work assignments may be organized into shifts associated with one or more workers and one or more recipients. Tasks are associated with the shift and have a status associated therewith that can be updated by a worker. Shifts may be replicated by cutting and pasting or specifying a recurrence definition. The tasks associated with a shift may then be replicated according to the cut-and-paste operation or recurrence definition. The status of tasks may be updated using a voice telephony system. The status of tasks may also be reported from a computer located on the recipient premise. Text and/or voice comments and the task status may be accessible by managers, clients, and concerned parties from a web portal accessible using a computing device, such as a tablet computer. | 09-20-2012 |
20120253874 | GRAPHICAL USER INTERFACE FOR PRODUCT QUALITY PLANNING AND MANAGEMENT - A method to facilitate a Product Quality Planning and Management (PQPM) project associated with a product development cycle is provided. The method includes displaying on a user interface one or more activities to be executed for the PQPM project. The method further includes receiving, with an aid of the user interface, textual inputs indicative of a measurement criterion associated with an execution status the one or more activities. The method further includes tracking a progress of the PQPM project based at least in part on the received textual inputs for the measurement criterion associated with the execution status of the one or more activities. | 10-04-2012 |
20120253875 | RISK REPORTS FOR PRODUCT QUALITY PLANNING AND MANAGEMENT - A method to facilitate a Product Quality Planning and Management (PQPM) project associated with a product development cycle is provided. The method includes displaying on a user interface one or more activities to be executed for the PQPM project. The method further includes receiving, with an aid of the user interface, textual inputs indicative of a measurement criterion associated with an execution status the one or more activities. The method further includes developing a report to monitor a risk associated with the PQPM project, the report is based on the measurement criterion associated with the execution status of the one or more activities. | 10-04-2012 |
20120259670 | Methods, Systems, and Computer-Readable Media for Providing Commitments Information Relative to a Turf - Methods, systems, and computer-readable media provide for providing commitments information relative to a turf. According to embodiments, a method for providing commitments information relative to a turf is provided. According to the method, a time frame for each of a plurality of turfs is determined. The time frame indicates when a work order of a given category is to be completed. A numeric indicator indicating the time frame in which the work order of the given category is to be completed is displayed. | 10-11-2012 |
20120265575 | TASK COORDINATION SUPPORT SYSTEM AND TASK COORDINATION SUPPORT METHOD - There is provided a task coordination support system for staffs each holding a mobile terminal in which the task information storage stores information on tasks to be implemented by the staff and task flow information showing constraint on order to implement the tasks, the receiving unit receives sensor information from the mobile terminal, the storage stores received sensor information therein, the estimating unit calculates, for each of the tasks, accuracy at which a predetermined implementation status is reached and estimates a task reached the predetermined implementation status among tasks not yet reached the predetermined implementation status, and the tweet message generator/deliverer generate a message corresponding to an estimated task, determine as a destination of the message a mobile terminal of a staff previously related to the estimated task which is different from the staff in charge of the estimated task and deliver the message to the mobile terminal. | 10-18-2012 |
20120265576 | System and method of making sales calls - A database navigation system for navigation and use of sales target information in a database, wherein a salesperson navigates the database by logging into the secured system. Once logged in, the system displays a Leads Worksheet that lists the sales targets from the database assigned to that user and the name of a prospecting cycle that the user will follow with that target. The prospecting cycle includes several management-defined steps, which actions the user completes using the tools provided. The history of user interaction with target data creates metrics used by the salesperson and management to evaluate performance and generate performance reports. The database navigation system is essentially an automated “cold call” sales prospecting process. | 10-18-2012 |
20120265577 | Methods, Systems, And Computer-Readable Media For Providing Future Job Information - Methods, systems, and computer-readable media provide for providing future job information. According to embodiments, a method for providing future job information is provided. According to the method, a number of non-dispatched jobs within a future time frame for a plurality of buckets and a plurality of turfs is determined. A numeric indicator indicating the number of non-dispatched jobs associated with at least one turf and at least one bucket is displayed. | 10-18-2012 |
20120278117 | TASK MANAGEMENT FOR A PLURALITY OF TEAM MEMBERS - Each of a plurality of team members may define a task by providing data concerning a task to a centralized controller, wherein each task may be assigned any other team member of the plurality of team members. The controller may receive task event information from a first team member of the plurality of team members regarding a task, which task is associated within the controller with the first team member and a second team member. The controller subsequently sends updated task information, based on the task event information, to both the first team member and the second team member. Relevant to any given task, the task event information may comprise a task delegation indication, which may further comprise a non-delegation indication such that further delegation of the task in not permitted. | 11-01-2012 |
20120284077 | AUTOMATED WORK ORDER GENERATION FOR MAINTENANCE - A method for generating an electronic work order for plant maintenance includes detecting a fault of a machine in the plant, and communicating fault information to a system. The system has a server and a database for recording downtime of the machine. The method further includes generating the work order via the server in response to the fault, including recording, within in the work order, a plurality of values from the fault information. The work order is transmitted from the server to a computing device, and a confirmation signal is recorded by the computing device indicating completion of the repair. The method includes transmitting a completed work order from the computing device to the server and recording the completed work order in the database. A system is also disclosed for generating an electronic work order for maintenance in a plant. The system includes the database and server noted above. | 11-08-2012 |
20120296685 | Method of Managing Access Right, and System for Computer Program for the Same - A method of managing an access right to at least one asset associated with at least one digital work order, to at least one first element associated with the at least one asset, or to at least one second element associated with an access path to the at least one asset or the first element, and relates to a system and a computer program for the same. | 11-22-2012 |
20120303403 | INTERACTIVE, REAL-TIME SYSTEM AND METHOD FOR MONITORING PROFESSIONAL FEES - A real-time billing monitoring system and method. A processor receiving time data with respect to a task. The time data measures an amount of work accruing by one or more staff members toward completion of the task as the task is being performed. The processor generates a graphical object representing the time data as the task is being performed. The object is displayed on a display device concurrently with the performance of the task. | 11-29-2012 |
20120303404 | SYSTEM AND APPARATUS FOR GENERATING WORK SCHEDULES - Disclosed are new approaches for scheduling workers at remote locations. Work assignments may be organized into shifts associated with one or more workers and one or more recipients. Tasks are associated with the shift and have a status associated therewith that can be updated by a worker. Shifts may be replicated by cutting and pasting or by specifying a recurrence definition. The tasks associated with a shift may then be replicated. The status of tasks may be updated using a voice telephony system. The status of tasks may also be reported from a computer located on the recipient premise. Text and/or voice comments and the task status may be accessible by managers, clients, and concerned parties from a web portal accessible using a computing device, such as a tablet computer. Special classification activities may also be automatically specified according to rules and associated with shifts and replicated shifts. | 11-29-2012 |
20120310694 | Enhancements To Executable Guideline Engines - A system and method for loading and displaying a guideline graph based on a first user input, receiving a second user input selecting a desired portion of the guideline graph and processing the second user input to load and display a sub-graph including the desired portion of the guideline graph. | 12-06-2012 |
20120310695 | Systems and Methods for Service Request Management - A service request management system is disclosed that enables collaborative information sharing between an occupant of a building and an individual associated with building operations who is responsible for receiving, delegating, or performing a function related to the service request. The system includes one or more processors capable of receiving, from the occupant of the building, a new service request requesting a service or maintenance task to be performed for the occupant at the building, and storing the service request and related service request information in a service request database of the system. The processors are capable of enabling the individual to retrieve the service request from the service request database and to provide service request modification information to modify the service request information stored in the database. The processors are capable of updating the service request information stored in the database based on the service request modification information. | 12-06-2012 |
20120316908 | APPARATUS AND METHOD FOR MANAGING NEW PRODUCT AND TECHNOLOGY INTRODUCTION BASED ON WORK PROCESS - An apparatus and a method for managing a new product and technology introduction based on a work process, are provided. The apparatus includes a display unit configured to display each stage of a project. The apparatus further includes an input unit configured to receive generation request information of a job item in each stage and progress result information indicating completion of the job item in each stage. The apparatus further includes a controller configured to control the display unit to display each stage of the project based on the generation request information and/or the progress result information. | 12-13-2012 |
20120316909 | Maintaining Complex Equipment - A technique for automating complex equipment maintenance decisions is disclosed. It has been determined that a core job of maintaining complex equipment entails 14 different steps with 102 outcomes, or metrics, that job executors use to judge if they can effectively maintain complex equipment. The techniques described in this paper enable a system and method to satisfy the outcomes (customer needs) for the job of maintaining complex equipment. | 12-13-2012 |
20120323624 | MODEL-DRIVEN ASSIGNMENT OF WORK TO A SOFTWARE FACTORY - A computer implemented method, system, and/or computer program product assigns work to a software factory for implementing a project. A project model of a project is generated. Project model subcomponents are mapped to work packets that are available to a software factory, thus leading to the generation of a work plan for performing the project via an execution of the available work packets. | 12-20-2012 |
20120330709 | PROJECT MANAGEMENT SYSTEMS AND METHODS THEREOF - Project management systems and methods to streamline project planning, task management, time management, and other similar applications. The method includes filing a request to start a project on a project management system. The method further includes receiving notice that role handlers have been assigned to a plurality of tasks required to complete the project. The method further includes performing at least one task of the plurality of tasks. The method further includes receiving notice that the at least one task has been reviewed by at least one of the assigned role handlers. | 12-27-2012 |
20120330710 | METHODS AND SYSTEMS FOR INTEGRATING TIMING AND LOCATION INTO APPOINTMENT SCHEDULES - A scheduler integrates worker time and location into customer appointment schedules by obtaining the status of workers' meetings with customers and forwarding updated schedule messages to waiting customers if the worker is late for an appointment due to traffic or unexpected delays at the previous customer meeting. The waiting customers receiving the updated schedules can respond by accepting the updated schedule, adjusting the meeting time or cancelling the appointment. The scheduler eliminates the need for customers to have to wait for long periods of time for service workers to arrive and allows them to adjust the meeting appointment based upon their schedules. | 12-27-2012 |
20130006687 | CREATING A SUB-STORY FOR A PROJECT STORY BOARD - Systems and methods provide for hosting one or more server computers comprising a project management software. The project management software may comprise a first story board comprising one or more stories for a first team. The first story board may be controlled by one or more first story board control panels. The project management software may also comprise a second story board comprising one or more stories for a second team. A sub-story may be created using the one or more first story board control panels. In one embodiment, this sub-story may be inserted into a backlog list for the second story board and an alert may be displayed on the second story board requesting the second team to implement the sub-story from the backlog list into the second story board. In another embodiment, the stories on the second story board may be about, but not used by, a second team. The first team may be responsible for updating the one or more stories to move the one or more stories, including the sub-story, through the second story board. | 01-03-2013 |
20130006688 | CREATING A 3RD PARTY TEAM PROJECT STORY BOARD - Systems and methods provide for hosting one or more server computers comprising a project management software. The project management software may comprise a first story board comprising one or more stories for a first team. The first story board may be controlled by one or more first story board control panels. The project management software may also comprise a second story board comprising one or more stories for a second team. A sub-story may be created using the one or more first story board control panels. In one embodiment, this sub-story may be inserted into a backlog list for the second story board and an alert may be displayed on the second story board requesting the second team to implement the sub-story from the backlog list into the second story board. In another embodiment, the stories on the second story board may be about, but not used by, a second team. The first team may be responsible for updating the one or more stories to move the one or more stories, including the sub-story, through the second story board. | 01-03-2013 |
20130013363 | Management of Project Development - According to some embodiments, a project management system for managing projects in a plurality of stages comprising at least a first stage and a second stage includes a development module, a support module, and a management module. Each stage represents a stage required for completion before the project enters production. The development module is operable to receive a first stage status update. The first stage status update indicates that a development team has completed the first stage for a project. The support module is operable to receive an approval from a support team approving the development team's completion of the first stage. The management module is communicatively coupled to the development module and the support module and is operable to determine whether the development team is authorized to perform actions towards completion of the second stage based on whether the approval is received for the first stage. | 01-10-2013 |
20130018688 | UPDATING A CALENDAR OR TASK STATUS VIA TELEPHONYAANM Nudd; Geoffrey HowardAACI San FranciscoAAST CAAACO USAAGP Nudd; Geoffrey Howard San Francisco CA US - A telephony accessible calendar system is provided for use in a home care scheduling system for scheduling multiple daily work shifts of home care providers that includes a scheduling to organize work shifts of remote operating home care workers and confirmation to obtain an electronic signature from one or more persons operating as individual signers near the end of a work shift. | 01-17-2013 |
20130018689 | System and Method for Enhancing and Sustaining Operational Efficiency - The instant specification discloses methods and means for enhancing and sustaining performance efficiencies within an organization, the methods and means including at least an operational methodology and a software package. Using the Methodology with the related software enables an organization to effectively plan, document, manage and continuously improve its operations in order to achieve (and possibly exceed) its business goals. Therefore, the Methodology and the related System enable an organization to safely and efficiently achieve business excellence and sustain it over time. | 01-17-2013 |
20130030855 | Collective Tracking of Availability Information - A computer-implemented method includes receiving, by one or more computers, a request for aggregation of availability status information for provider practices; retrieving, by the one or more computers, the availability status information for service providers for which the request was received; collectively tracking the retrieved availability status information; and generating, by the one or more computers, a graphical user interface that when rendered on a display device renders: a visual representation of the collectively tracked availability status information arranged by provider practice. | 01-31-2013 |
20130030856 | System and Method for Customer Discount Management - A method comprises receiving a customer's service cancellation request associated with a selected service, generating and moving a ticket to a service queue, determining a discount amount to offer to the customer, updating a ticket with the discount offer, notifying the customer of the discount offer, receiving an acceptance of the discount offer from the customer, assigning the accepted discount amount to at least one billing item associated with the selected service, receiving a confirmation of the assigned discount by the user, updating the ticket with the confirmed discount assignment, receiving an approval of the discount assignment by a user, generating and storing a billing item record including the approved discount assignment for each of the at least one billing item, updating the ticket with the approved discount assignment, closing the ticket, and generating a customer invoice for a reduced invoice amount in response to the approved discount assignment. | 01-31-2013 |
20130041707 | APPARATUSES, METHODS AND SYSTEMS FOR AN INCREMENTAL CONTAINER USER INTERFACE WORKFLOW OPTIMIZER - The APPARATUSES, METHODS AND SYSTEMS FOR AN INCREMENTAL CONTAINER USER INTERFACE WORKFLOW OPTIMIZER (“WORKFLOW OPTIMIZER”) transforms user action request input via various WORKFLOW OPTIMIZER components into updated incremental container user interface output. In one embodiment, the WORKFLOW OPTIMIZER allows management of active/passive portfolios, integrates with trading desks/brokers, and guides portfolio managers through the trading workflow. Once the WORKFLOW OPTIMIZER receives an indication of a user's progress in a workflow, it determines a workflow sub-flow currently relevant to the user. The WORKFLOW OPTIMIZER also determines sequential actions sufficient to complete the current sub-flow, and relevant actions that are applicable to the current sub-flow that are not sequential actions. Based on this information, the WORKFLOW OPTIMIZER displays an incremental container user interface having a first part comprising user interface components in a sequential order corresponding to sequential actions, and a second part comprising user interface components corresponding to relevant actions. | 02-14-2013 |
20130046572 | Computer-Implemented Method for Auditing Media Content - A computer-implemented method for auditing media content is implemented using a host computer. In this method, the host computer is configured to define a task according to a piece of media content, to transmit the piece of media content to a user computer, to receive a message corresponding to completion of the task associated with the piece of media content and transmitted from the user computer after the user computer has completed playback of the piece of media content, and to grant a reward to an account associated with the user computer based on the message. | 02-21-2013 |
20130046573 | Computer-Implemented Systems and Methods for Financial Close Management - Systems and methods are provided for the management and automation of a financial reporting process. A system includes a database that includes data for tracking each of a plurality steps required to perform a financial close for an organization, where steps are either general account tasks required to be completed for the financial close, accounting tasks that constitute accounting controls, or accounting tasks that represent a creation of a journal entry. A graphical user interface provides each user with visibility of steps they are required to perform as part of the financial close and allows that user to record when they have completed a task. The graphical user interface further provides a status of other steps that may be relevant to that user's ability to perform their tasks. A computer program provides monitoring data for financial department management to monitor progress of each of the steps. | 02-21-2013 |
20130054292 | DETERMINING RELATIVE CRITICALITY OF SERVICE TICKETS IN FACTORY-STYLE SHARED DELIVERY - Described herein are methods, systems, apparatuses and products for determining relative criticality of service tickets in factory-style shared delivery. An aspect provides for accessing ticket information, accessing service level agreement information, accessing future volume estimation information, estimating a number of missed service level objectives that are permissible without having a service level agreement breach; and determining a criticality of at least one received ticket based on said ticket information, said service level agreement information, and said future volume estimation information. Other embodiments are disclosed. | 02-28-2013 |
20130080201 | SYSTEM AND METHOD FOR TRACKING TASK DATA - The present invention is directed to system and process for inputting, tracking, monitoring, and displaying the progress and status of the tasks within a project. The system is comprised of an application server, having a team directory and a project database, in communication with a member client and a manager client over a network. A manager client is configured with a plurality of interfaces to input users, create an adaptive, group based permission structure, select team members, and input tasks. The permissions structure allows a team member to be assigned to multiple groups with differing permission for different project functions. The system determines an effective permission based on the multiple group membership. The member client is configured with a plurality of interfaces to create and update task information. The manager client is further configured with a plurality of interfaces to monitor and input project information in response to project events and information. Specifically, the system allows a client to input a dependency hold status, which is visible to the project manager, the person creating the dependency, and other team members, reducing interference with task performance for redundant communication. | 03-28-2013 |
20130085793 | METHOD OF PROSECUTING ACQUISITION OF RESPONSES TO A PROPOSITION, AND SYSTEM FOR DOING THE SAME - A method, of prosecuting acquisition of formal responses to a formal proposition put forth by a requestor, includes: electronically sending the proposition to a group of recipients; automatically tracking responses to the proposition; automatically determining statistics indicative of the tracked responses including a completion ratio; and electronically presenting to the requestor at least some of the statistics including the completion ratio. | 04-04-2013 |
20130085794 | SCREENING ELECTRONIC SERVICE REQUESTS - A facility for screening service requests for requesting assistance is described. The facility receives from a user a service request that requests assistance with solving a problem associated with a system accessible to the user and includes information related to the system. The facility searches a collection of system status information for at least one entry that corresponds with the received information related to the system. Where a corresponding entry is found, the facility provides to the user an indication of the correspondence and an opportunity to cancel the service request. | 04-04-2013 |
20130090965 | REAL TIME CUSTOMER ACCESS TO LOCATION, ARRIVAL AND ON-SITE TIME DATA - The method provides real time task-related data to customers seeking services by a vendor's task person (T-P) at a customer location. The T-P has a GPS-enabled phone-tablet-device linked by a the network to a task collection database which includes data on task, customer, location, T-P, and current location. The customer is permitted to access the database showing location, the time and/or distance of T-P, the projected time of arrival, duration, and time of completion. The customer selects a communications channel for call ahead time and delay notice. Additionally, the system and method may be deployed over a distributed computed system which includes a supplemental computer and a supplemental database. The web based server forwards to the supplemental computer and supplemental database the customer selected communications channel, mode, call ahead and delay data. | 04-11-2013 |
20130090966 | Method and System to Analyze Time Stamp Location Data to Produce Movement and Idle Segments - The method converts GPS signals from a GPS-enabled phone-tablet-device into time-on-site data. A database includes unique task data and data on task person (T-P), task situs, time-on-site, and assignment. Server determines when the GPS is in an idle mode defined by a territory about a current GPS data by a threshold or other algorithm. Processor determines whether the GPS moves by applying an “idle to movement” algorithm, movement by positional data or velocity and “movement to idle.” A time-on-site is determined when idle ON and current-GPS matches task situs. Method transforms GPS data into travel time indicator data and time-on-site data for quality assurance, billing and accounting. The method automatically identifies and divides the movements of a person or apparatus into types of actions (including the non-action, idle mode). The method analyses, identifies and divides it into sequential segments. | 04-11-2013 |
20130090967 | Method and System for Dynamic Project Management and Capacity Management - Described herein are systems and methods for dynamic project management and capacity management. Specifically, the systems and method include a management tool for performing project management, capacity management, and time and cost creation across systems and departments for the lowest levels of data. The management tool include a computer readable storage medium including a set of instructions that are executable by a processor, the set of instructions being operable to store projected time information and projected cost information for a project, store actual time information and actual cost information for the project, and display a correlation between i) the projected time information and actual time information, and ii) the projected cost information and the actual cost information. | 04-11-2013 |
20130096971 | Facilitation of Multi-Project Management Using Critical Chain Methodology - A method on a computer for providing critical chain-based project management across a plurality of projects is disclosed. The method includes generating a plurality of plans, each of the plurality of plans corresponding to one of the plurality of projects, wherein a project comprises at least one task. The method further includes generating buffers for each of the plurality of projects and reconciling project resources among the plurality of projects. The method further includes executing the plurality of project plans, including allowing a user to manage the buffers across the plurality of projects. The user is further provided with information associated with buffers for the plurality of projects, so as to evaluate the status of the plurality of projects. Additionally, the user is provided with task prioritization for any task of the plurality of projects, wherein task prioritization is calculated across the plurality of projects. | 04-18-2013 |
20130096972 | USER INTERFACE FOR PROVIDING A USER WITH THE ABILITY TO VIEW JOB ASSIGNMENT INFORMATION - A graphical user interface (GUI) implemented on a computer for displaying job assignment information associated with a given user. The GUI comprises an information display area for displaying a plurality of entries, each entry of the plurality of entries being associated with a respective job assignment for the given user, each entry further displaying a data element identifying the respective job assignment, wherein at least one entry of the plurality of entries is indicative of a past job assignment. The GUI further comprises a control component operable by the user at the computer to cause the graphical user interface to display additional information regarding a selected job assignment. | 04-18-2013 |
20130103446 | INFORMATION SHARING DEMOCRATIZATION FOR CO-LOCATED GROUP MEETINGS - Information sharing between meeting attendees during a co-located group meeting in a meeting space is democratized using a computer that is operating cooperatively with one or more object sensing devices in the meeting space to identify postures formed by the meeting attendees. | 04-25-2013 |
20130103447 | USING SOCIAL AND CONTEXTUAL MECHANICS TO AID TASK COMPLETION - A user declares an intention to perform a task in a social network. The system allows others, connected to the user within the social network, to provide social input that expresses interest in the task declared by the user and uses social mechanics to express support to the user and to assist in keeping the user motivated to perform the task. When the task is complete, the system notifies the other users (the stakeholders) and awards incentive. | 04-25-2013 |
20130103448 | PROJECT MANAGEMENT SYSTEMS AND METHODS THEREOF - Project management systems and methods to streamline project planning, task management, time management, and other similar applications. The method includes filing a request to start a project on a project management system. The method further includes receiving notice that role handlers have been assigned to a plurality of tasks required to complete the project. The method further includes performing at least one task of the plurality of tasks. The method further includes receiving notice that the at least one task has been reviewed by at least one of the assigned role handlers. | 04-25-2013 |
20130103449 | System and Method for Optimization of Vehicle Reconditioning Cycle Time - A method and system is disclosed for measuring and managing the continuous reconditioning cycle-time of used vehicles and similar used electromechanical equipment. The system includes a central computer, having a database for storing vehicle data and vehicle status, that is accessible by any computing device that is connected to the Internet, including smart phones, laptop computers, personal computers and tablet computers. The system also provides management reporting analytics for reconditioning cycle time performance monitoring and bottleneck/problem visibility. | 04-25-2013 |
20130124247 | Restroom Convenience Center - A restroom monitoring system for monitoring attributes of fixtures within a restroom using sensors. Additional attributes are determined from the monitored attributes. Consumable usage levels are estimated based on predetermined consumption levels associated with usage states of the fixtures. The restroom monitoring system provides an indication of the need for replenishment of consumables based on the monitored attributes of the fixtures. In addition, restroom monitoring system may provide additional information regarding the restroom attributes to a service provider, a manager or a user. | 05-16-2013 |
20130132142 | SYSTEM AND METHOD FOR REASSIGNING A WORK STUDY - A system and method for dynamically reassigning a work study is disclosed. In some embodiments, a radiology work study may be reassigned from a first work list to a second work list. The reassigning of the radiology work study may be based on a rate of progress of a first radiologist associated with the first work list as well as a service level agreement associated with the radiology work study. | 05-23-2013 |
20130132143 | MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN USING PRELIMINARY QUEUES - In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device, which service request is classified into a category and added to a preliminary queue corresponding to the category. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician and removed from the preliminary queue. | 05-23-2013 |
20130138464 | INTEGRATION OF AS BUILT DATA OF A PROJECT - A method for reporting as-built data of a project is disclosed. In one embodiment, at least one attribute of a task perform by a handheld tool is recorded at the handheld tool. The attribute of the at least one task is reported via a wireless communication link to an information management system. The at least one attribute of the task is used to update a record of a project stored at the information management system. | 05-30-2013 |
20130138465 | APPLICATION INFORMATION FOR POWER TOOLS - A method for conveying application information for power tools is disclosed. In one embodiment, information describing a task which is to be performed by a handheld tool is accessed. In one embodiment, the handheld tool is a power tool. Based upon the information describing the task, at least one operating parameter for performing the task is conveyed to the handheld tool. The handheld tool is then configured with the at least one operating parameter prior to initiating the task. | 05-30-2013 |
20130138466 | AUTOMATED HANDTOOL TASK VERIFICATION - A method of automated handheld tool task verification is disclosed. In one embodiment, at least one operating parameter for performing a task is received at a handheld tool. It is then verified at the handheld tool that it is configured with the at least one operating parameter. The handheld tool then generates data verifying that the task was performed in accordance with the at least one operating parameter. | 05-30-2013 |
20130151299 | METHOD AND SYSTEM FOR OPTIMIZING THE DELIVERY OF ENVIRONMENTAL MANAGEMENT TRAINING - A method and system that optimizes the delivery of training materials to an organization that seeks to implement an environmental management system (EMS) meeting the requirements of a standard (such as ISO 14001-2004). The system generates an optimized set of training materials for an organization based on two analyses. The system presents gap analysis questions pertaining to the elements of the standard. Responses received to the gap analysis questions are used to calculate a gap analysis score with respect to each of the elements. The system also presents aspects and impacts questions in a cascaded fashion, meaning that certain aspects and impacts questions are presented based at least in part on responses received to previous aspects and impacts questions. The system generates optimized training materials for the organization by filtering a set of training modules based on the gap analysis scores and the aspects and impacts responses. | 06-13-2013 |
20130151300 | Time Based Data Visualization - An education digital reading platform collects time based user activity data and time based instruction data to generate time based views displaying a user's progress. User activity data includes any activity performed by a user on a web application displaying content from the education digital reading platform such as reading, taking notes, or answering questions. Time based instruction data includes a syllabus, due dates, and deadlines associated with a user's class. An interface system aggregates the user activity data from one or more users along with the instruction data to generate views of a user's progress. The views may be displayed, for example, as a timeline or a calendar. The views may enable a comparison between the activities of multiple users or a comparison of one or more user's activities to a syllabus. | 06-13-2013 |
20130159039 | DATA CENTER INFRASTRUCTURE MANAGEMENT SYSTEM FOR MAINTENANCE - A change management system issues work tickets that list particular procedures for performing an action, for example, in a data center. If these procedures are not followed precisely, then an outage may occur. Advantageously, the change management system may be communicatively coupled to an infrastructure management system for verifying that the procedures were performed properly. For any work ticket that involves support devices (e.g., power supplies or cooling mechanisms) that are monitored by the infrastructure management system, the change management system may send a request to the infrastructure management system to verify that these support devices are in the correct mode or state. If not, the change management system may refuse to close the ticket and instruct a technician to change the support device to the proper condition. This may prevent outages that occur from a technician failing to follow the procedures detailed by the change management system. | 06-20-2013 |
20130159040 | METHOD AND APPARATUS FOR PROVIDING INFORMATION COLLECTION USING TEMPLATE-BASED USER TASKS - An approach is provided for providing information collection using template-based user tasks. The collection platform processes and/or facilitates a processing of partial information for insertion into one or more task templates to cause, at least in part, creation of one or more user tasks to verify, to extend, or a combination thereof the partial information according to one or more system requirements for information. Next, the collection platform causes, at least in part, a distribution of the one or more user tasks based, at least in part, on the one or more system requirements, history information relating to participation of one or more users, or a combination thereof. | 06-20-2013 |
20130159041 | Fatigue Time Determination for an Activity - Systems and methods for determining an actual fatigue time (AFT) for an activity are provided. The method comprises receiving a standard fatigue time (SFT) representing a time duration. The SFT is indicative of an onset of fatigue in individuals upon continuously performing the activity. The method further comprises receiving at least one external parameter and a fatigue index corresponding to the at least one external parameter. The at least one external parameter and the fatigue index are associated with the activity. The method further comprises determining the AFT for the activity based upon the SFT and the fatigue index. | 06-20-2013 |
20130166342 | Method and Apparatus for Computer Based Process Monitoring and Control - A computerized method for monitoring business processes is exemplified. Business process data and task data are stored in memory of a computer. The method further includes receiving a data request from a requesting party. The method additionally includes filtering business process data and task data based on the role of the requesting party. A first requesting party has a first monitoring role is designated a level of access limited to viewing task data for fewer than all tasks. A second requesting party has a second monitoring role is designated a level of access as viewing or editing task data limited to fewer than all tasks. A third requesting party has a third monitoring role is designated a level of access as viewing or editing task data for all tasks. The method furthermore includes returning the requested data to the requesting party based on the user credentials of the requesting party. | 06-27-2013 |
20130173324 | System And Method For Workflow Management With Configurable States And Extensibility - A workflow management system provides a GUI configuration tool that allows end users to configure the states and state properties of workflows and workers without rewriting the program. The application also provides an interface that allows the use of extensible code to perform custom functions at particular states and at particular state transitions of a workflow. | 07-04-2013 |
20130179207 | Method and Apparatus for High Performance Design of a Project - Method, apparatus, and program for high performance design of a project. A goal of the project to meet at least one sustainability criterion is first received. A design strategy is then associated with the goal of the project in accordance with the at least one sustainability criterion. The design strategy is created based on a common design approach. A design task is further associated with the design strategy at each phase of the project in accordance with the at least one sustainability criterion. The design task is created to implement the design strategy. A goal metric for the at least one sustainability criterion at each phase of the project is then dynamically calculated based on information of the project from a database. Eventually, progress of meeting the at least one sustainability criterion is dynamically updated based on the calculated goal metric. | 07-11-2013 |
20130179208 | WORKFLOW TASKS - A system for providing workflow task customization comprises a workflow design tool communicating with a shared application platform. The workflow design tool is configured to receive a task customization selection, receive an initial task property selection, and upon receiving the initial task property selection, display a task customization user interface within the workflow design tool, the task customization user interface configured to receive one or more task property selections and receive a selection of a workflow item association from one or more workflow items stored by the shared application platform. The workflow design tool is further configured to generate a task including the one or more task property selections and associate the selected workflow item to the task. | 07-11-2013 |
20130185108 | Strategic Quality Support System - Healthcare providers are faced with an extremely fast paced environment where patient care is closely coupled with quality and safety standards. To promote a safe and optimal environment for patients and healthcare workers, numerous standards must be met. The number of standards continues to grow as healthcare continues to become more complex. | 07-18-2013 |
20130185109 | Non-Emergency Transportation Dispatching, Routing, Compliance and Auditing Software and Technology - The present disclosure relates to a computer-implemented system and method of managing non-emergency transportation to achieve a balance between cost control, high performance and high quality of service. Further goals include minimizing fraud, waste and abuse of non-emergency transportation systems. | 07-18-2013 |
20130185110 | SYSTEM FOR COMPLETING COMMUNITY SERVICE HOURS ONLINE - A computer system for tracking online community service. The system includes receiving an assignment of community service for a citizen. The system tracks the online community service activity of the citizen. And, the system receives approval from a charity that the assigned community service has been completed by the citizen because of the tracked online community service. | 07-18-2013 |
20130191175 | PERSONNEL ACTIVITY RECORDING TERMINAL, PERSONNEL MANAGEMENT SYSTEM AND METHOD FOR CONTROLLING SUCH A SYSTEM - A personnel management system includes a personnel activity recording terminal, a subscriber terminal for receiving subscriber assignments, a server for receiving data from the personnel activity recording terminal and the subscriber terminal, and a database for storing the data received at the server. The server is arranged to compare the data received from the personnel activity recording terminal and the subscriber assignments and to allocate assignments to personnel. | 07-25-2013 |
20130197958 | CRITICAL DATE MANAGEMENT - A critical date management system includes a critical date management module (CDM), project management system, and flow management system in which the CDM dynamically and automatically links activities and tasks in an overall project. Once a project plan is submitted to the CDM, the individual tasks are dynamically assembled together along with all dependencies and temporal data to create a complete end-to-end process flow containing all of the interdependent tasks. The assembled flow is then submitted to the flow management system for execution. The modular approach allows for the dynamic creation of a complete end-to-end delivery flow for different projects and project changes without the need for complex contingency logic. The result is a service delivery process that is customized for each new project. Additionally, when changes are made to an active project plan, manual recalculating of coordinated activities will be performed by the critical date management system. | 08-01-2013 |
20130204652 | SYSTEM, METHOD AND COMPUTER PROGRAM FOR CREATION OR COLLECTION OF INFORMATION USING CROWD SOURCING COMBINED WITH TARGETED INCENTIVES - There is disclosed a computer network implemented method and system operable on a platform for managing the completion of a crowd sourcing activity. The crowd sourcing activity includes a plurality of tasks, each task including optionally a plurality of sub-tasks. A method in accordance with an embodiment includes: assigning one or more targeted incentives to completion of one or more particular tasks or sub-tasks; inviting a plurality of participating users to complete one or more particular tasks or sub-tasks based on the targeted incentives; and tracking progress in the completion of the one or more particular tasks or sub-tasks by the participating users. In another embodiment, a system includes a task manager adapted to: assign one or more targeted incentives to completion of one or more particular tasks or sub-tasks; invite a plurality of participating users to complete one or more particular tasks or sub-tasks based on the targeted incentives; and track progress in the completion of the one or more particular tasks or sub-tasks by the participating users. | 08-08-2013 |
20130211866 | PROJECT CHECKLIST AND TABLE OF CHANGES FOR PROJECT MANAGEMENT - Systems, methods, apparatuses, and computer readable media associated with providing a web-enabled front end for production support processes. A project task system retains all the project details, production support details, and metrics details in an easy to use tool and a database. The project task system may provide task tracking for production support activities and efforts. The project task system may manage, track, and document all production support key deliverables, activities, and data elements with teams deploying solutions within enterprise data warehouse environments. | 08-15-2013 |
20130218621 | METHOD AND SYSTEM FOR MANAGING DEADLINE SENSITIVE TASKS - A method, non-transitory computer readable medium and apparatus for managing deadline sensitive tasks are disclosed. For example, the method receives a list of tasks assigned to an employee, monitors a progress of each one of the tasks, determines a critical deadline associated with one of the tasks in the list is reached and removes one or more non-essential permissions of the employee until the one of the tasks in the list is completed. | 08-22-2013 |
20130226641 | MONITORING PROJECT PLANS INTEGRATED WITH USER DATA STORES AND PROVIDING REWARDS - Embodiments enable the monitoring of project plans and the selection and application of rewards to motivate users. Project plans having one or more project content items are created according to a pre-defined schema. The project plans are integrated with user data stores, such as calendar appointments, tasks, and shopping lists. Progress indicators reflecting a completion status of the project plans are calculated for the project plans. Rewards are selected based on the progress indicators and on user preferences (e.g., collected user activity data). The rewards correspond to milestones associated with the project plans, and are integrated into the user data stores when the user reaches the corresponding milestones. | 08-29-2013 |
20130226642 | FIELD COLLECTION DEVICE TRACKING - System(s) and method(s) for field collections and tracking of field collection devices are described herein. In an implementation, a field collection device tracking system ( | 08-29-2013 |
20130226643 | OPERATION MANAGEMENT APPARATUS AND SORTING SYSTEM WITH OPERATION MANAGEMENT APPARATUS - An operation management apparatus is configured for managing a monotonous task requiring a worker to perform a prescribed action. The operation management apparatus includes a detector configured to detect an action of the worker in an area where the monotonous task is performed, a first storage unit configured to pre-register a correct action of the monotonous task to be performed by the worker, a first determination unit configured to determine whether the pre-registered correct action of the monotonous task matches an action by the worker detected by the detector; and an output unit configured to generate an output when the first determination unit determines that the pre-registered correct action of the monotonous task does not match the detected action. | 08-29-2013 |
20130231971 | LEGAL PROJECT MANAGEMENT SYSTEM AND METHOD - A computer-implemented system for developing, tracking and managing legal (and other professional services) projects or matters through the Legal Project Management (LPM) process. The LPM process divides the management of a legal matter or project into three phases: Project Development; Project Execution; and Project Closure. The Project Development Phase includes conflict screening, fee arrangements, identification of the nature and scope of the matter, the goals of the stakeholders, the tasks associated with the matter, and development of a schedule, budget, and a communications plan. The Project Execution Phase involves monitoring the progress of the matter, tracking the actual time and cost to budget, identifying risks and changes to the scope of the matter as they develop, and communicating among team members. The Project Closure Phase includes file closure procedures, and team and client meetings to identify lessons learned in the engagement for future improvement. | 09-05-2013 |
20130238376 | JOB SUPPORTING APPARATUS, PORTABLE TERMINAL AND JOB SUPPORTING METHOD - A job supporting apparatus comprises a management section configured to manage a job schedule, containing a predetermined job content to be carried out by a person in charge and a work position at which the job content is performed, that is associated with respective portable terminal carried by each person in charge, a position specifying section configured to specify the position of the portable terminal, a first extracting section configured to extract a job schedule containing a work position corresponding to the location of the portable terminal specified by the position specifying section from the job schedules associated with the portable terminals, and a first notifying section configured to notify the job schedule extracted by the first extracting section to a portable terminal associated with the extracted job schedule. | 09-12-2013 |
20130246112 | VISUALIZATION OF INTERNAL AND EXTERNAL COMMITMENTS ON A PROJECT PLAN USING DELIVERABLES - A deliverable is defined in terms presented for external or customer approval of a project. Internal tasks to be performed on the project are mapped to the deliverables so progress on both internal tasks and commitments on the deliverables can be viewed from a single display. | 09-19-2013 |
20130246113 | PROJECT MANAGEMENT AND MEASURING PERFORMANCE USING DELIVERABLES - A deliverable is defined in terms presented for customer approval of a project. Tasks to be performed on the project are mapped to the deliverables so performance metrics and progress reports can be generated on a per-deliverable basis. | 09-19-2013 |
20130246114 | Systems and Methods for Personnel Monitoring and Management - The systems and methods for providing an integrated means for monitoring, managing and auditing employees performance at a workplace or job site, such as monitoring the time worked by the employees, ensuring employee compliance with applicable laws and regulations, and coordinating and assigning duties to be performed by the employees. Each employee may be provided with a mobile wireless device in communication with the system to provide alerts of potential or actual violations, notifications of any change in duties or position, and notification of time clock status (i.e., time to take a break, time to clock in, etc.). | 09-19-2013 |
20130262170 | DATA CENTER MANAGEMENT SYSTEM AND METHOD - An apparatus for managing a data center. The apparatus for managing a data center can include a memory configured to store asset information, personnel information, and task information, wherein the store asset information, the personnel information, and the task information are linked. The apparatus for managing a data center can also include a processor configured to record a first task information of the task information based on associated asset information of the asset information and associated personnel information of the personnel information. The processor can be further configured to determine a completion of a task associated with the first task information based on the first task information, the associated asset information and the associated personnel information. | 10-03-2013 |
20130282419 | GOAL-ORIENTED PLANNING SYSTEM - A computer-implemented method and system monitors progress of a participant in a program of development. At least one development goal is established for the participant, and a corresponding record created in a database and associated with a participant record. At least one objective is established, recorded and associated with the development goal record. At least one activity is selected, contributing to achievement of the development goal. A roster is created, in which the participant is scheduled to participate in the selected activity under supervision of at least one supervisor. Upon completion of a rostered activity, the system presents the supervisor with a reporting interface configured for entry of participant progress information with respect to achievement of the objective and the development goal. The supervisor enters progress information relating to the objective and/or the development goal, and the system stores this information in the database in association with the participant record. | 10-24-2013 |
20130290052 | METHODS AND SYSTEMS FOR MANAGING RENOVATION OF A PROPERTY - Methods and systems for managing renovation of a property. Upon receiving signals representing instructions to carry out a renovation task for the property, a policy database is queried to determine an applicable policy based on the received instructions, and the renovation task is identified based on the received instructions and/or the applicable policy. A schedule is generated for the renovation task, by identifying a preferred time period for carrying out at least a portion of the renovation task, based on the applicable policy, and prioritizing performance of at least that portion during the preferred time period. An interface is provided for updating status of completion of the renovation task. A report of the renovation task is generated. | 10-31-2013 |
20130290053 | PROJECT MANAGEMENT TASK UPDATER - A system for providing a list of assigned tasks and updating at least one assigned task receives a request for a task list from a user. In response to the request, the system provides a task list to the user, wherein the task list includes at least one assigned task, and the task list allows the user to update the at least one assigned task. The system receives a message including an updated task list from the user. The system then applies updates based upon the updated task list. | 10-31-2013 |
20130290054 | METHOD OF MEASURING PROGRESS OF CONSTRUCTION WORK PROCESS USING MOTION SENSOR - The present invention relates to a method of measuring progress of a construction work process using a motion sensor. A reception unit of a management server receives data about expected engaged workers for different processes, for different days, and for different floors. A control unit of the management server arranges the received data into DBs in such a way as to store the data about the expected engaged workers for different processes, for different days, and for different floors in a process-based engaged worker DB, a day-based engaged worker DB, and a floor-based engaged worker DB of a DB unit, respectively. The control unit creates an expected work schedule using the stored data. A communication unit of the management server receives data actually collected via the motion sensor. The control unit measures progress of work by comparing the actually collected data with the expected work schedule. | 10-31-2013 |
20130304532 | SYSTEM AND METHOD FOR MAINTENANCE AND MONITORING OF FILTRATION SYSTEMS - A method is disclosed comprising retrieving information from a remote computer node including a database circuit. The database may store usage, status, and location information from a plurality of fluid monitoring apparatus for respective fluid treatment systems located at a respective customer site. It may be determined, from the information, whether at least one of the fluid treatment systems is in need of service. The method may include determining automatically whether one or more additional fluid treatment systems, located in a predefined area surrounding another fluid treatment system, is in need of service. The method may include generating, for display, a service plan for a service agent including a service route and location of one or more fluid treatment systems to be serviced, and indicating type of service or estimated duration of service to be performed on each fluid treatment system. | 11-14-2013 |
20130304533 | SYSTEM AND APPARATUS FOR GENERATING WORK SCHEDULES - Disclosed are new approaches for scheduling workers at remote locations. Work assignments may be organized into shifts associated with one or more workers and one or more recipients. Tasks are associated with the shift and have an updatable status. Shifts may be replicated by cutting and pasting or by specifying a recurrence definition. The tasks associated with a shift may then be replicated. The status of tasks may be updated using a voice telephony system. The status of tasks may also be reported from a computer located on the recipient premise. Text and/or voice comments and the task status may be accessible by managers, clients, and concerned parties from a web portal accessible using a computing device, such as a tablet computer. Methods for automatically associating providers with shifts and verifying eligibility of providers and recipients are also disclosed. | 11-14-2013 |
20130311222 | Social Networking System For Organization Management - A computer implemented method and system for managing an organization in a virtual social network environment provides an organization management platform accessible to employees and clients over a communication network. The organization management platform acquires target goal criteria of the organization via a graphical user interface over the communication network, and creates multiple organizational groups based on the target goal criteria. The organization management platform registers the employees with one or more organizational groups selected by the employees. The organization management platform acquires one or more tasks and rules for performing the tasks that enable the employees to fulfill the target goal criteria. The organization management platform measures performance of the tasks by each of the employees in each of the organizational groups based on the rules and performance criteria, and allocates one or more units of electronic currency to each of the employees based on the measured performance. | 11-21-2013 |
20130311223 | SYSTEM AND METHOD FOR ELECTRONIC MESSAGE NOTIFICATION - A method, article of manufacture and system for electronic mail notification including determining that it is a time for at least one of a reminder notification action and a report notification action. For a reminder notification action, all action items within a given range are obtained and the action items are processed into at least one action item report which is e-mailed to at least one designated recipient. For a report notification action, the a list of completed action items in a given range are obtained and the list of completed action items is processed into at least one completed action report that is e-mailed to at least one designated recipient. | 11-21-2013 |
20130311224 | System and Method for Automated Standards Compliance - A method and system for risk assessment. A question set including one or more questions may be transmitted. Each question may be based on statutory, sectoral or standards requirements relating to how an entity handles information, and each question may be associated with one or more categories. An answer set may be received including one or more selected answers. Each selected answer may correspond to a question in the transmitted question set and each selected answer may be associated with a risk score. The risk score may be related to the statutory, sectoral or standards requirements. An assessment based on the answer set may be generated and transmitted. The assessment may include one or more questions and corresponding answers organized by risk score and category. A request for remediation action may be generated and transmitted when an answer corresponding to a question is associated with a risk score above a threshold risk score. | 11-21-2013 |
20130317872 | AGRICULTURAL WORK SUPPORT METHOD AND APPARATUS - An agricultural work support method is disclosed. In the agricultural work support method, an advent of an evaluation time of a performed agricultural work task is detected based on a performance time and a calculation method of the evaluation time of an achievement of the agricultural work task, in which a work history storage part stores the performance time for each of multiple agricultural work tasks, and a calculation method storage part stores the performance time as a reference in the calculation method. Then, an instruction of an evaluation work of the achievement pertinent to the agricultural work task, in which the advent of the evaluation time is detected, is output. | 11-28-2013 |
20130325538 | TOUCHSCREEN ENTRY OF CONSTRUCTION PUNCH LIST ITEMS DIRECTLY ON A PLAN - A method for establishing a construction punch list system for managing and inspecting a construction project is disclosed. Plan data, of a construction project, is provided from a database in a central server to sub-contractors having field operable graphical touchscreen devices. A touchscreen device is used to display a selected plan. Using the touchscreen device, color-coded or shape-coated construction deficiency data, in relation to the selected plan, is entered in graphical and textual form. The construction deficiency data is communicated to the central server. From the construction deficiency data, a construction punch list is generated in graphical or tabular form. The construction deficiency data from the server is distributed to at least one sub-contractor, indicating needed fixes. The needed fixes are fixed, then the construction deficiency data is updated to reflect fixes. The updated construction deficiency data is accessed for inspecting and supervising the construction project. | 12-05-2013 |
20130332212 | METHODS AND SYSTEMS FOR DEVELOPING AN OPTIMISED OPERATIONAL SYSTEM IN A NETWORK - Embodiments of the present disclosure provide methods and systems for developing an optimized operational system in a network. The method includes: defining a project along with its domain and at least one set of formal development rules related to its domain with assistance from multiple users; decomposing the project into multiple tasks in a recursive up-down process with the assistance from the users, each of the tasks includes a task definition language, an associated test task, and multiple rules; publishing the multiple tasks along with their associated payment offer in the network; allocating the tasks to a number of participants based on a predefined criteria; and integrating a number of operational components into the operational system by using a recursive down-up integration process. The operational components are developed, by the participants, by completing the allocated tasks and testing each of the multiple tasks. | 12-12-2013 |
20130332213 | Virtual Outsourcing Agency System and Method - A system and method for assembling a virtual agency. In one embodiment, the agency is an advertising agency. Based on a client's needs and requirements, a virtual team is assembled to meet the project needs. | 12-12-2013 |
20130332214 | TASK MANAGEMENT SYSTEM AND ASSOCIATED METHODS FOR MOBILE CARE NETWORK - A system and method for tracking encounters between case managers and members of a healthcare insurance network, the system comprising: a provider network server accessible via a communication network; the server comprising: a scheduling module for creating and assigning a visit and task schedule to a plurality of case managers, a tracking module for determining visit information of the plurality of case managers, tracking visit times, and determining the actual travel distance; a visit record module for administering visit records of the case managers; a verification module for capturing data input of a member's signature verifying a case manager's visit record; a communication module for bidirectionally communicating data input and member information such as tasks lists; and at least one mobile transmission unit operable for communicating with the provider network via the communication module. | 12-12-2013 |
20130332215 | VERIFICATION SYSTEM AND ASSOCIATED METHODS FOR MOBILE CARE NETWORK - A system and method for tracking and verifying encounters between case managers and members of a healthcare insurance network, the system comprising: a provider network server accessible via a communication network; the server comprising: a scheduling module for creating and assigning a visit and task schedule to a plurality of case managers, a tracking module for determining visit information of the plurality of case managers, tracking visit times, and determining the actual travel distance; a visit record module for administering visit records of the case managers; a verification module for capturing data input of a member's signature verifying a case manager's visit record; a communication module for bidirectionally communicating data input and member information such as tasks lists; and at least one mobile transmission unit operable for communicating with the provider network via the communication module. | 12-12-2013 |
20130332216 | TRACKING SYSTEM AND ASSOCIATED METHODS FOR MOBILE CARE NETWORK - A system and method for tracking and verifying encounters between case managers and members of a healthcare insurance network, the system comprising: a provider network server accessible via a communication network; the server comprising: a scheduling module for creating and assigning a visit and task schedule to a plurality of case managers, a tracking module for determining visit information of the plurality of case managers, tracking visit times, and determining the actual travel distance; a visit record module for administering visit records of the case managers; a verification module for capturing data input of a member's signature verifying a case manager's visit record; a communication module for bidirectionally communicating data input and member information such as tasks lists; and at least one mobile transmission unit operable for communicating with the provider network via the communication module. | 12-12-2013 |
20130332217 | LOADING DOCK ALERT REPORT SYSTEM - A system and method for remotely controlling loading dock components is disclosed that includes a distribution center having at least one dock station for exchanging materials and a dock component configured to in at least two operational states. An actuator is included that is configured to change the operational state of the dock component in response to an activation signal. A mobile remote control is configured to generate the activation signal to cause the actuator to change the operational state of the dock component and at least one predefined non-activation zone is included such that changing of operational state of the dock component is inhibited when the mobile remote control is located within the at least one predefined non-activation zone. | 12-12-2013 |
20130346132 | DAILY ACTIVITY MONITORING - Method comprising determining a user set comprising at least one user entity, determining a manager set comprising at least one manager entity which corresponds to the user set, determining an income goal in a predetermined time period for each said user entity, determining a set of tasks, each task, when performed by an user entity, being worth a corresponding respective percentage of the income goal of said performing user entity, presenting a first user interface enabling an user entity to input one or more descriptions of performance by the user entity of a task, and presenting a second user interface configured to graphically illustrate to the manager entity information describing at least one of task performance by user entities and progress by each said user entity toward the income goal of each said user entity. | 12-26-2013 |
20130346133 | Method for Habit-Making Towards Achieving a Goal - Systems and methods of assisting users achieve goals are provided. A user provides goals to a server, which identifies habits required to achieve the goals. The server monitor's the user's progress towards the goal and sends notifications to the user informing the user of his/her progress and encouraging the user to develop habits towards achieving the goal. | 12-26-2013 |
20130346134 | SYSTEM AND METHOD FOR COORDINATING AND CONTROLLING PRODUCTION PROCESSES AND INTER-RELATED DECISION MAKING PROCESS - A communication system is provided that includes a plurality of communication devices and a plurality of servers. The servers are communicatively coupled to the communication device and each server hosts a service accessible by the communication devices. One of the servers or at least one of the communication devices may communicate with at least one of the servers and the communication device to monitor communication events related to a project defined for monitoring by user input provided for creating the project for purposes of monitoring the project. | 12-26-2013 |
20140006078 | WORKFLOW MANAGEMENT AND TASK TRACKING | 01-02-2014 |
20140012614 | DUE DILIGENCE SYSTEMS AND METHODS - A system for performing due diligence on electronically stored documents is provided. A dynamic due diligence item (DDDI) is created by one user and associated with a particular document or piece of information by the system. The created DDDI is assigned to another user. The created DDDI is then routed by the system over a computer network to another user for review of the DDDI and the associated particular document or piece of information. In certain instances, after receiving the notification and opening the document, the system may enforce upon the second user a required action when the DDDI is presented. | 01-09-2014 |
20140012615 | Method and System for Automated Center Workflow - Described herein are systems and methods for automating workflow of assigning jobs and tracking the process. The exemplary method comprises receiving job data for a plurality of jobs, assigning a current job to one of a plurality of users based on a business rule, sending the current job to the one of the users, and receiving further data for the current job. The exemplary system comprises a job tracking tool receiving job data for a plurality of jobs and assigning a current job to one of a plurality of users based on a business rule, a messaging system receiving the current job from the job tracking tool and forwarding the job to the user; and a work order system receiving the job via the messaging system if the user determines that the job data for the job is correct. | 01-09-2014 |
20140012616 | SYSTEMS AND METHODS FOR NEW LOCATION TASK COMPLETION AND ENTERPRISE-WIDE PROJECT INITIATIVE TRACKING - The present invention describes a computer-implemented system and method for creating and managing a task list for multiple franchise locations in an online work management system accessible to users. In some embodiments of the invention, users create multiple baselines with multiple tasks based on location attributes than can be combined into a unique, dynamic master task list for a particular location. Embodiments of the invention allow tasks to be associated with a timeline of franchise preparation, a subset of tasks to be selected based on keyword or filtering by various attributes, adding additional tasks to a particular franchise master list based on various attributes, adding tasks to multiple locations at the same time dynamically based on various attributes, restricting task list access based on user community or group, altering user access and tasks dynamically based on changing baseline characteristics, and providing a master task list dynamically on a user interface. | 01-09-2014 |
20140025417 | Characterizing Time-Bounded Incident Management Systems - Techniques for characterizing a time-bounded incident management system. A method includes receiving a plurality of work requests into a time-bounded incident management system, each work request having a time-to-service requirement, determining an assignment delay and a resolution delay for each work request, and characterizing the time-bounded incident management system by classifying each work request into one of multiple classes according to assignment delay and resolution delay. | 01-23-2014 |
20140039957 | HANDLING CONSOLIDATED TICKETS - Handling problem tickets in a computing environment, in one aspect, may comprise identifying a plurality of tickets generated in the computing environment that are candidates for consolidation. The identifying may be done based on whether the tickets have the same or similar root cause, whether they are generated from virtual machines having same configuration, and/or one or more other criteria. The tickets which are candidates for consolidation may be grouped into a bundled group, and marked as bundled. Resolving a ticket from the bundled group may potentially resolves all tickets from the bundled group. | 02-06-2014 |
20140039958 | HANDLING CONSOLIDATED TICKETS - Handling problem tickets in a computing environment, in one aspect, may comprise identifying a plurality of tickets generated in the computing environment that are candidates for consolidation. The identifying may be done based on whether the tickets have the same or similar root cause, whether they are generated from virtual machines having same configuration, and/or one or more other criteria. The tickets which are candidates for consolidation may be grouped into a bundled group, and marked as bundled. Resolving a ticket from the bundled group may potentially resolves all tickets from the bundled group. | 02-06-2014 |
20140039959 | COMPUTERIZED COMPLIANCE MANAGEMENT SYSTEM - A computerized compliance management system or a computerized competency/compliance management system that facilitates the planning, management, administration and taking of assessments and delivers the results of the assessment with reference to relevant competencies for members or people working in teams or groups and particularly those working in teams or groups for large organisations. | 02-06-2014 |
20140039960 | MULTIPLE SIMULTANEOUS SESSION SUPPORT BY A REMOTE TECHNICIAN USING PRELIMINARY QUEUES - In a remote technical support system, a technical support controller receives an indication of a maximum number of support sessions to be serviced by a remote technician. Thereafter, the technical support controller receives a service request for a user device, which service request is classified into a category and added to a preliminary queue corresponding to the category. The technical support controller determines if handling of the service request by the remote technician would cause the number of support sessions currently being handled by the remote technician to exceed the previously-indicated maximum number of support sessions. If not, the service request is added to a work queue for the remote technician and removed from the preliminary queue. | 02-06-2014 |
20140046711 | SYSTEMS AND METHODS INVOLVING FEATURES OF SALES FORCE PROCESSING AND/OR PRODUCTIVITY - Systems and methods are disclosed associated with classifying, processing and interpreting information based on the aggregation and/or analysis of fact-based data events. Some implementations include associated notifications, reports and/or dispute resolution mechanisms. | 02-13-2014 |
20140052488 | CONTEXTUAL TASK MANAGEMENT AND NOTIFICATIONS - Systems and processes for presenting event notifications to a target user based on the context of the user are disclosed. The event notification can be selectively presented to the target user based on a comparison between the event and the context of the user. If the event and the context of the user meet predefined criteria, the event notification can be presented to the target user. If the event and the context of the user do not meet the predefined criteria, the event notification may be stored for later delivery to the target user. | 02-20-2014 |
20140074528 | Global Enterprise Printing and Mailing - Systems, devices, and methods for global enterprise workflow management are disclosed. The system may include a communications module, memory, and processor for executing a method of managing job information. The system receives job information and uses a model to identify a desirable resource to execute the job. Then the system sends the job information to the identified resource for execution. The resource may send back information associated with the running and/or completion of the job. Various models may be used in identifying a desirable approach, including a cost model, a staffing model, and other models. | 03-13-2014 |
20140074529 | SYSTEMS AND METHODS FOR CUSTOMER CONTACT - A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user. | 03-13-2014 |
20140081689 | WORK ASSIGNMENT THROUGH MERGED SELECTION MECHANISMS - A contact center is described along with various methods and mechanisms for administering the same. In particular, work assignment methods are disclosed that are configured to utilize multiple selection mechanisms in determining an optimal work assignment. By analyzing data relating to agent selection, queue information, and state information, of one or more contact centers, a work item may be efficiently assigned to achieve a work item optimal solution. In some cases, the optimal solution for a work item may be contrary to an optimal solution for a particular contact center. However, the primary goal of efficiently handling the work item via one or more resources can be achieved by merging selection mechanisms and intelligently assigning work items on a system-wide basis. | 03-20-2014 |
20140081690 | METHOD AND SYSTEM FOR MANAGING BUSINESS DEALS - In accordance with embodiments, there are provided mechanisms and methods for managing business deals. The mechanisms and methods for managing business deals may enable embodiments to provide a dynamic and interactive user-interface including any combination of contacts, accounts, opportunities, allowing users to create tasks, events, leads (e.g., from Data.com), reports, dashboards, instant messenger, external deal spaces, email service (e.g., Outlook), a cloud-based productivity suite for businesses that allows work on any device (e.g., Google apps), mobile access, private messaging, lead management, mass email templates, social media monitoring (e.g., from Radian6), role-based sharing and security, and/or additional storage, for example. In an embodiment, the number of contacts may be unlimited. | 03-20-2014 |
20140081691 | SYSTEMS AND METHODS FOR WORKFLOW AUTOMATION - Systems and methods for workflow automation may be provided incorporating several functions including but not limited to management, communication, interoperability, and systematic workflow and resource management. When one or more tasks are to be completed, a ticket may be created including categorized tasks, each having a due date for completion and an assigned priority. As users perform tasks related to a ticket, a system for workflow automation may process and present statistics related to completion of the tasks, including but not limited to, time to completion, number of contacts to complete, and/or type(s) of contacts needed to complete. Systems and methods also may provide for auto-reprioritization, auto-routing and/or reassignment of tasks or tickets utilizing a team workload allocation algorithm and criteria including but not limited to workload, availability, expertise, familiarity with other users assigned to the ticket, as well as time-to-completion associated with different users of the system. | 03-20-2014 |
20140089027 | SYSTEM AND METHOD FOR OUTSOURCING COMPUTER-BASED TASKS - A system and method are provided for outsourcing a computer-based task, such as modifying a document (e.g., text, an image), transcribing audio, performing research, translating from one language to another, etc. Outsourceable tasks are designed by service developers and posted on an exchange. Service providers bid on tasks they are qualified for, to indicate they will perform those tasks if paid the bid. Task buyers browse or navigate through the exchange to find what they need, and select a task based on its description, price and/or other factors (e.g., delivery time, language(s)). The exchange receives a task order (i.e., a purchased task), identifies qualified service providers and routes the task, with any required input, to a qualified provider who can complete the task before a deadline. Upon completion, the provider submits the completed task and any required output (e.g., deliverables) to the exchange, which forwards the output to the buyer. | 03-27-2014 |
20140089028 | MOBILE APPLICATION FOR ASSISTING A TECHNICIAN IN CARRYING OUT AN ELECTRONIC WORK ORDER - One embodiment is directed to a mobile application executing on a smartphone that is used to assist a technician in carrying out electronic work orders. In some embodiments, the mobile application uses a camera in the smartphone to take photos that are associated with one or more steps of the work order. In some embodiments, the mobile application is used to cause one or more LEDs associated with a step of the work order to be illuminated or otherwise visually actuated. | 03-27-2014 |
20140095237 | Organizing and Managing Employee Information for a Manager - A graphical user interface is generated for a manager of multiple employees, including views for the manager to enter, organize, inspect and be reminded of, information regarding one or more of the employees: a team view that identifies, and presents at least one tag for, each of the employees, a notes view including notes generated, or received, by the manager that have not been assigned to any of the employees, and a task view that presents tasks for the manager to perform, each task having either an employee association or no employee association. A new object associated with one or more employees is created. The manager can select any of the employees before creating a new object and automatically associate the new object with that employee. The manager can enter information in a new object before associating the new object with the one or more of the employees. | 04-03-2014 |
20140095238 | SUPPLY CHAIN FINANCIAL ORCHESTRATION SYSTEM WITH SEQUENCERS FOR EVENT-BASED ORCHESTRATION - A system is provided that orchestrates tasks for a supply chain financial orchestration flow. The system selects tasks to be executed for an event. The system further creates a task group that includes the tasks. The system further assigns a task sequence identifier for each task, where there is a gap between two task sequence identifiers. The system further initiates an execution of a task of the plurality of tasks where the task is eligible for execution. The system further submits a task completion acknowledgement when the execution of the task is complete, where the task completion acknowledgement makes a subsequent task eligible for execution. The system further receives a plurality of events that includes the event, creates an event group that includes the plurality of events, assigns an event sequence identifier for each event of the plurality of events, where there is a gap between two event sequence identifiers, and submits an event completion acknowledgement when the execution of the plurality of tasks for the event is complete. | 04-03-2014 |
20140095239 | SELF-SERVICE REGISTRATION AND QUEUE STATUS PRIORITIZATION - User self-service registration and queue status prioritization is provided. A user may check into an appointment via a web-interface prior to the appointment. He may enter and/or verify information such as demographic information, insurance information, payment information, financial information, etc. If there are any discrepancies in the information provided, the user may be alerted to the discrepancies, wherein he may be able to correct the discrepancies prior to arriving for the appointment. When an indication is received that the user has arrived for the appointment, the user may be elevated to the top of a queue and thereby minimizing wait time. | 04-03-2014 |
20140095240 | METHOD AND SYSTEM FOR AUTOMATING LUMPING SERVICES MANAGEMENT - One or more embodiments provide for automated management of lumping services. A method includes managing collection of on-site facility lumping services data. Payment collection is managed for the lumping services. Customer integrated file uploads containing data elements for field operations related to the lumping services is provided. Automated check-in and check-out of drivers at facilities for tracking lumping services is provided. One or more status displays for the lumping services is provided. | 04-03-2014 |
20140108080 | SYSTEM AND METHOD FOR MANAGING VEHICLE DISPATCH AND FLEET WORKFLOW - A system and method for processing GPS event data and providing an interface for managing fleet and vehicle workflows. | 04-17-2014 |
20140108081 | Restaurant Management System for Forecasting Staffing Levels - A restaurant management system and method interface is provided. In accordance with the invention, data from various restaurant operations is collected and stored for processing. The data is processed into useful metrics, such as those indicative of various categories of restaurant staffing, efficiency, performance and quality. The useful metrics can be displayed as a human-readable chart, graph or report. The data can be processed in real time, permitting managers to promptly make adjustments and to alert restaurant workers or crew members of deficiencies so that prompt and effective remedial action can be taken to improve restaurant performance. Reports may be generated that provide the performance of restaurants individually and as a combined group. | 04-17-2014 |
20140108082 | Restaurant Management System Correcting a Restaurant Operating Deficiency - A restaurant management system and method interface is provided. In accordance with the invention, data from various restaurant operations is collected and stored for processing. The data is processed into useful metrics, such as those indicative of various categories of restaurant staffing, efficiency, performance and quality. The useful metrics can be displayed as a human-readable chart, graph or report. The data can be processed in real time, permitting managers to promptly make adjustments and to alert restaurant workers or crew members of deficiencies so that prompt and effective remedial action can be taken to improve restaurant performance. Reports may be generated that provide the performance of restaurants individually and as a combined group. | 04-17-2014 |
20140114715 | SYSTEMS AND METHODS FOR MANAGING REQUESTS - A computer-based method and system for managing work requests, said method comprising: generating a work request based on a user input; storing an assignment of the work request to a responder based on the user input; and tracking and storing, at the computing device, progress of the work request such that the progress of stored work requests may be reviewed. | 04-24-2014 |
20140122146 | PRESENTING A STATUS AND ACTION OF AN ASSOCIATED OBJECT - A trip object may be associated with one or more trip phase objects having status indicators and associated actions. A determination may be made for a trip status of the trip object and display data for a representation of the trip object may be outputted. The representation may include a trip status indicator portion that is mapped to a determined status for the trip status and a selectable feature that is mapped to an action that is associated with the determined status. | 05-01-2014 |
20140122147 | GPS-BASED TICKET GENERATION IN HARVEST LIFE CYCLE INFORMATION MANAGEMENT SYSTEM AND METHOD - A system and method is presented for gathering data concerning harvests. Data tickets are generated at a point of origination (i.e., the field), local storage, processing, or a customer location. Data tickets may also be generated for supplies delivered to the field. Implements attached to a vehicle in the field (e.g., a tractor) may provide sensor data over a vehicle communication bus about how a field processing task was performed. A computing device on the vehicle periodically reads the sensor data and records the data along with the current time and GPS position of the vehicle as a data point. A plurality of data points are transmitted to a remote server as a data trail. Data trails from a plurality of vehicles are compared to find points of intersection. Sensor data in the data trails for the points of intersection are examined to determine data related to the transfer of goods between vehicles during the time of intersection. | 05-01-2014 |
20140122148 | STAFF MEMBER USER INTERFACES - The present disclosure relates to a system configured to manage a dining experience for guests at a food service establishment. In some implementations, the system may comprise one or more guest identification devices, one or more sensors, one or more host systems, and one or more processors. The system may be configured such that real-time detailed information about the food service establishment, guests of the food service establishment, food orders placed by guests of the food service establishment, table states of the tables in the food service establishment, and tasks performed by staff members is provided to the staff members of the food service establishment. The information may facilitate a unique guest experience for guests of the food service establishment wherein the guests may place a food order remotely, arrive at the food service establishment and self-select a table, and receive delivery of their food order at their selected table. | 05-01-2014 |
20140122149 | METHODS, APPARATUS, AND SYSTEMS FOR PROVIDING AN ENHANCED POSITIVE RESPONSE IN UNDERGROUND FACILITY LOCATE AND MARKING OPERATIONS - A positive response notification to provide information regarding locate and/or marking operations for underground facilities may include time-stamp information to provide proof of a time at which the locate and/or marking operation was completed by a locate technician, and/or place-stamp information to provide proof of a presence of the locate technician at or near a work site. An electronic manifest image and/or a virtual white line image similarly may be included in a positive response notification. In one example, such images may be bundled together based on respective descriptor files (or descriptor metadata) that associates the corresponding images with a locate request ticket for the operation. In another example, a positive response notification may include environmental information regarding one or more environmental conditions present at or near the work site during the locate and/or marking operation. | 05-01-2014 |
20140129274 | SECURITY ESCORT ASSIGNMENT AND MONITORING SYSTEM AND METHOD - Systems and methods providing security escort assignment and monitoring. Embodiments of the invention allow a user (e.g., a security dispatcher) to plan a mission, assign assets to the mission, and monitor a virtual representation of the mission as the mission proceeds in the real world. | 05-08-2014 |
20140129275 | METHOD AND APPARATUS FOR PUSHING OF TASKS FROM AN APPLICATION OR WEBSITE TO ANOTHER APPLICATION - A computer implemented method comprises transmitting by a first device having a first processor a task request initiated by a first user from the first device to a second device. The task is configured to be received by the second device so that a second user can perform the task. The method further comprises receiving by the first device a notice that the second user has performed a task, transmitting by the first device a request for a transaction to reward the second user for performing the task, and transmitting by the first device a notice of a reward to the second device. The task relates to finances, and the task can involve counting currency. The transaction comprises a monetary amount delivered to an account held by the second user or purchasing a credit to a vendor. | 05-08-2014 |
20140129276 | METHOD AND SYSTEM FOR SUPPLIER MANAGEMENT - A method for supplier management is described. The method includes storing metadata related to several executed contracts in a contract library, each contract having one or more deliverables. Further, the method involves normalizing the metadata into a predetermined form. Selecting a deliverable from a contract entered into the contract library, the method identifies one or more deliverables from the contract library that are similar to the selected deliverable. The method then compares the selected deliverable's metadata to the metadata of the identified deliverables and based on the comparison, determines whether the deliverable is likely to be missed. If the deliverable is likely to be missed, the method performs an appropriate action which can include one or more of sending a notification, arranging additional monitoring, modifying benchmarks/thresholds, or suggesting renegotiation of the deliverable. A system for supplier management is also described. | 05-08-2014 |
20140129277 | FIELD MANAGEMENT AND MOBILE INSPECTION - Methods and systems are provided for performing field project management. A user enters a request on a terminal device to initiate an automated field management process. In response to the request, a field management resource is generated and displayed to the user on the terminal device. The user is then directed to perform a plurality of tasks associated with the automated field management process in a specific order. Data associated with the field management resource is received from the user through the terminal device and analyzed. A field management report is then generated electronically based on the analyzed data and the field management resource. Data and reports are synchronized between a central server system and one or more terminal devices used by field users. | 05-08-2014 |
20140136257 | IN-MEMORY ANALYSIS SCENARIO BUILDER - In an embodiment, artifacts are received from one or more user interfaces in a development tool. The artifacts are associated with data stored in an in-memory database. Tasks associated with the artifacts are received from the one or more user interfaces in the development tool. Selection of one or more users associated with the analysis scenario is received from the one or more user interfaces. Each user is associated with a role and the one or more tasks. Generate an analysis scenario, based on the received artifacts, the received tasks and the received selection of users. Generate a deployment package by including deployment information to the generated analysis scenario. | 05-15-2014 |
20140136258 | PT2776 - The current invention is a feedback system for monitoring the efficiency of an organization (factory, industrial company or even service company) and down to the level of a worker in real-time manner, includes a supervisory and monitoring system. A database for storing data and an application program for analyzing it, giving reports in a real time manner, showing the efficiency, the total time of stoppage, and the reasons for these stoppages. The system can collect data through many types of physical sensors (temperature sensors, current sensors, electric pulse sensors and many others) which can be used for controlling different set of devices turning them on or off according to the needed scenario, also the system works through a LAN providing a communication system between all the workers attached to this system together with their direct supervisors and managers. | 05-15-2014 |
20140143001 | System and Method for Tracking Information in a Business Environment - A system and method for tracking information in a business environment. The system uses a tree-view hierarchy whereby alerts and time triggers are set by the user and upon the triggering of an event, the visual attributes of the tree-view folders change to reflect the triggering event. | 05-22-2014 |
20140149163 | INTERFACING A WEBLOG TO A CENTRALIZED ISSUE MANAGEMENT SYSTEM - A method that automatically links a Device Forum (DF) and a Quality Center (QC) is presented. In particular, data representative of a support issue provided through an interactive support channel of a mobile communications network provider is received at a DF server. A DF support case is established, via a DF web service running on the DF server, based on the support issue. A portal is displayed to facilitate management of a plurality of DF support cases including the DF support case. Upon determining that the DF support case has been viewed more than the threshold number of times, a message that instructs a Quality Center (QC) server to handle the support issue included in the DF support case is automatically transmitted to the QC server. | 05-29-2014 |
20140149164 | SCHEDULING MANAGEMENT SYSTEM AND SCHEDULING MANAGEMENT METHOD - A scheduling management system including a computer and a terminal device, and further containing a calculation unit to calculate the cost of work on the work target; a decision unit to decide if reorganization of the work schedule is needed or not; and a schedule generator unit to generate the work schedule; and in which the decision unit finds the progress of the work by comparing the work schedule with the work results, and decides if reorganization of the work schedule is needed based on the degree of divergence between the work schedule and the work progress; and the calculation unit calculates the work group cost generated by unifying the work groups for the combination of the work groups; and the schedule generator unit reorganizes the work schedule by comparing the calculated costs, and unifies the work groups based on results from the cost comparison. | 05-29-2014 |
20140156328 | TRANSACTION QUEUING - Embodiments of the invention are directed to systems, methods and computer program products for transaction queuing. In some embodiments, a system is configured to: receive information associated with an intended transaction, wherein a user will execute the intended transaction at a facility at a user-defined time; determine preliminary work associated with the intended transaction that can be performed prior to the user-defined time; and perform the preliminary work associated with the intended transaction. The preliminary work is placed on a transaction queue until the user arrives at the facility. | 06-05-2014 |
20140156329 | Canonical Availability Representations For Bills Of Materials - A computer-implemented method for validating a bill of material (BOM) structure having a plurality of nodes includes creating a directed acyclic graph of a process based on the BOM, wherein the directed acyclic graph includes the BOM structure and a process network, determining a status of at least one process in the process network, and comparing the status of the process to an associated node. | 06-05-2014 |
20140156330 | DISTRIBUTED AGENT RESERVATION IN SIP CLUSTER - A method for reserving agents for handling calls in a distributed contact center environment. A first module identifies, through interactions with other modules, an agent suitable for handling the call. A second module executes a hash function to identify a third module responsible for the agent, makes a request to the third module, to reserve the agent, and routes the call to the third module if the request is granted. | 06-05-2014 |
20140156331 | METHODS AND SYSTEMS FOR CONNECTING THIRD PARTY APPLICATIONS TO CROWDSOURCING COMMUNITIES - Provided are computer implemented methods and systems for crowdsourcing a task. An exemplary method comprises receiving a request to source the task to a crowdsourcing community. The request is received from a crowd connector embedded in a third party application. The task is advertised to the crowdsourcing community. A contractor associated with the crowdsourcing community is selected for the task based on predetermined criteria. The selected contractor is connected to the third part application via the crowd connector. The contractor performs the task remotely. | 06-05-2014 |
20140156332 | Dispatching System and Method - Disclosed are a dispatching system and method applied to journalist dispatching. The dispatching system includes a map positioning device for positioning all journalists, marking the position of each journalist and the position where a news event occurs, and calculating the shortest time required for each journalist to arrive at the position where the news event occurs; a dispatching device for determining a journalist for whom the shortest time required to arrive at the position where the news event occurs is the shortest among the journalists in an idle state in accordance with the shortest time required for each journalist and state information about each journalist, and sending a dispatching task and clues to the communication device of the journalist; and a communication device for feeding back the state information about the journalist to the dispatching device and receiving the dispatching task and the clues. | 06-05-2014 |
20140164040 | SCALABLE TRAINING - Methods and apparatus are disclosed that utilizes voice mail messages to direct personalized employee training. Voice mail messages instruct an employee to perform various tasks. Employee actions are monitored to determine whether the various tasks were performed as instructed. | 06-12-2014 |
20140164041 | METHOD AND SYSTEM FOR MULTIMEDIA CONTACT ROUTING - A system and method may include processing a task assignment request comprising a task type corresponding to a task and querying a database based on the task assignment request and on the task type to identify an agent profile and agent status information for the identified agent profile, the agent profile comprising identification information to identify an agent workstation. The system and method may further include determining whether to generate assignment information for assigning the task to the agent workstation based on the agent status information. | 06-12-2014 |
20140172478 | METHODS AND SYSTEM FOR AUTOMATIC WORK LOGGING AND TRACKING - A computer system for automated work logging having a processor, an automatic data capture module for capturing computer usage data, a task list having one or more tasks, a task matching unit which is configured and arranged to match a task in the task list to the computer usage data, and a work log data storage for storing matched computer usage data. | 06-19-2014 |
20140172479 | Integrated Customer Profiling, Service Provider Matching and Smart Order, Creation System and Method - A computer-implemented home maintenance and service system and method provide automated, integrated user profiling, service provider matching, and work order creation. The system and method facilitate the computer-implemented, automatic creation of service transactions, in the form of actionable work orders that can be utilized by service providers. These service transactions are established in a vendor-provided transaction brokering system that includes a home profile database, a service request match processor, and a service order processor. The system also houses and uses a comprehensive database repository for all home related information. | 06-19-2014 |
20140172480 | GOAL TRACKING SYSTEM AND METHOD - In a computer-implemented method for goal tracking goal tracking information is accessed, wherein the goal tracking information comprises user activities and contact information associated with said the activities. Goal tracking information is automatically correlated. A report comprising the goal tracking information is periodically and automatically generated. | 06-19-2014 |
20140172481 | BUSINESS ACTIVITY INFORMATION MANAGEMENT - A business activity information management and control system and method distributes, collates and tracks automated assurance questions and answers directly from key stakeholders to enable faster decision making, higher quality results and lower delivery costs. Additional features include a question-handling system, an exception reporting system and a social community area. The system also provides a graphical representation in a form of a dashboard on the graphical user interface to assist the management of the facility in managing the facility. Function-specific content, incorporates client and industry best practices. | 06-19-2014 |
20140172482 | TECHNICIAN CONTROL SYSTEM - Technician control, in which a control system is configured to control scheduling and dispatch operations for work orders being handled by technicians. Multiple technician devices are each associated with one or more technicians, are configured to communicate, over a network, with the control system, and also are configured to provide output in response to communications that are received from the control system and that are related to the scheduling and dispatch operations performed by the control system. A set of scheduling configuration options may be pre-defined and user input weighting at least one of the scheduling configuration options relative to other of the scheduling configuration options may be received. A scheduling application used by the control system to perform scheduling operations may be configured based on configuration data that reflects the weighting and scheduling operations may be performed using the configured scheduling application. | 06-19-2014 |
20140180742 | Selective locking of business object data structures - A respective transaction associated with at least one business object is initiated on behalf of each of a plurality of users during an interaction phase. Subsequently, an optimistic lock to the business object is assigned to each user during pendency of the corresponding transaction upon modification of at least one node of the at least one business object. An exclusive lock is then assigned to the at least one business object to a first user that first completes the interaction phase. Thereafter and in response to the exclusive lock being assigned, users other than the first user are prevented from obtaining an exclusive lock to the at least one business object in response to the exclusive lock being assigned. Related apparatus, systems, techniques and articles are also described. | 06-26-2014 |
20140180743 | WORKFLOW MONITORING AND ANALYSIS SYSTEM AND METHOD THEREOF - A method of workflow monitoring and analysis includes: according to an image to generate at least one three-dimensional joint coordinate, and according to the three dimensional joint coordinate to generate at least one task posture information; according to a movement information to generate at least one three-dimensional track information, and according to the three dimensional track to generate at least one task track information; and according to a workpiece posture information, the task posture information, a workpiece movement information and the task track information to generate a task semanticist. | 06-26-2014 |
20140180744 | INTERFACE TO SELECT APPLICATION BASED ON STATE TRANSITION MODELS OF WORK - An application selection system for completing a work process includes an environment activity module that detects at least one event to determine an environmental activity occurring in an environment exposed to a user of the application selection system. A user activity module detects at least one user activity to determine at least one active state of the user. The application selection system further includes an application determining unit in electrical communication with the environment activity module and the user activity module. The application determining unit is configured to determine a passive state of the user, at least one work task included in the work process and a suitable application among a plurality of applications to execute the at least one work task. | 06-26-2014 |
20140195287 | GESTURE BASED ELECTRONIC SIGNATURE - A business process management application provides a gesture based signature, and approval mechanism that associates a reply or assent from a remote device with the business process that sent it, thus providing assurances that the resulting approval or disapproval was properly obtained and records the reply for future accountability. A context identifier indicative of the business process that initiated the interactive request for action (action typically being approval, disapproval or acknowledgment) is generated, encoded to discourage tampering, and appended to the interactive request sent to the remote device. The reply received in response to the interactive request thus bears the context identifier allowing the received reply to be correlated to the business process that initiated it and stored for providing an audit trail. | 07-10-2014 |
20140195288 | SYSTEMS AND METHODS FOR LOCALLY OUTSOURCING WORK - Systems and methods are disclosed that provides local outsourcing by guaranteeing that a consultant will be available at a premise of a customer within a first predetermined period on request; guaranteeing that the customer can visit the consultant's premise within a second predetermined period on request; and guaranteeing that one or more required resources and the consultant will be available at the customer's premise within a third predetermined period on request. | 07-10-2014 |
20140195289 | PROJECT PLAN GENERATION FROM AN INFORMATION ARCHITECTURE MODEL - Provided are a computer implemented method, computer program product, and system for generating a project plan by creating an association between a development method in a hierarchy of development methods and an architectural element in a hierarchy of architectural elements in a computer-based model of a system, and providing a computer-based user interface configured to facilitate navigation between the development method and the associated architectural element. | 07-10-2014 |
20140207506 | COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR RECOMMENDING A WORKFLOW - Disclosed are methods, apparatus, systems, and computer-readable storage media for recommending a workflow to a user. In some implementations, one or more servers receive information identifying a plurality of events. The one or more servers store data of the plurality of events in a first one or more data tables having an action field, an item field, a user field, and a timestamp field, and analyze the data of the first one or more data tables to generate one or more pairs, each pair including information identifying an ordered set of events and a target event. The one or more servers calculate a similarity score for each of the one or more pairs and store the respective similarity scores in a second one or more data tables having a set field, a target event field, and a similarity score field. | 07-24-2014 |
20140207507 | RECORDING, TRACKING AND EVALUATING SYSTEM - A system for continuously carry out a determination in real time of whether said signals received from the plurality of separate secondary inputs satisfy criteria derived from said project schedule with relation to the value of said clock means, update said output means status data, so as to output a communication a result of said determination and as per the communication template, and update said project schedule data as a function of a result of said determination. | 07-24-2014 |
20140214469 | GOAL-BASED PLANNING SYSTEM - Methods and apparatus for determining actions to be performed by a plurality of assets such that a predetermined task is performed. Methods comprise receiving, by a task decomposition module ( | 07-31-2014 |
20140222479 | CUSTOMER SERVICE STATUS ANALYSIS DEVICE, CUSTOMER SERVICE STATUS ANALYSIS SYSTEM AND CUSTOMER SERVICE STATUS ANALYSISMETHOD - A customer service status analysis device includes: a first time obtaining unit configured to detect occurrence of a prescribed customer service event and obtain an occurrence time of the prescribed customer service event based on image information provided by an imaging device capturing images of an interior of a commercial establishment; a second time obtaining unit configured to obtain an occurrence time of a prescribed customer service event from a sales information management device; a time period information obtaining unit configured to obtain time period information relating to customer service based on the occurrence time of the customer service event obtained by the first time obtaining unit and the occurrence time of the customer service event obtained by the second time obtaining unit; and an output information generation unit configured to generate output information representing a result of analysis based on the time period information. | 08-07-2014 |
20140236653 | SYSTEMS AND METHODS FOR RETAIL LINE MANAGEMENT | 08-21-2014 |
20140236654 | INCORPORATING USER INSIGHTS INTO PREDICTING, DIAGNOSING AND REMEDIATING PROBLEMS THAT THREATEN ON-TIME DELIVERY OF SOFTWARE AND SYSTEMS - Incorporating user insights in predicting, diagnosing and remediating problems that threaten on-time delivery of a project may comprise gathering information. The information may be conveyed to one or more users. A user may be allowed to input a new value associated with the project, the new value assessed based on the information and representing an expert assessment of the information. The user may be allowed to also indicate a period of time the user considers the information to be applicable. The new value and the period of time may be incorporated into data used in a prediction algorithm that predicts probability distribution of completion time of the project as the project is progressing. | 08-21-2014 |
20140236655 | VEHICLE-REPLACEMENT ALERTS WITH MILEAGE ESTIMATION - A method and system is provided which can analyze customer data, including information about current products and agreements of the customer. The customer data can be used to predict various unknown parameters, including product usage data such as vehicle mileage. The customer data and predicted data can be used to generate various alert conditions. For example, an alert can be generated when a product's predicted usage data for a future time indicates that usage terms of a related agreement will be exceeded, and when a replacement product or agreement can be provided to a customer at an attractive price. An interactive deal sheet for an alert can be generated. The interactive deal sheet can allow a user to view various replacement products and agreements, and to perform additional calculations and comparisons based on inputted parameters. | 08-21-2014 |
20140244329 | METHOD AND SYSTEM FOR AUTOMATED PROJECT MANAGEMENT - A method and system for method for automated work project management. The methods and systems described herein provides for a total end-to-end business solution that will receive a data relating to a new work project, allow dispatching a job in a territory to a desired worker, allow quality assurance to be included as part of the dispatch, automatically track worker time and generate an invoice for the project, and provide analytics and feedback to the business on improving its product or service. | 08-28-2014 |
20140244330 | SYSTEM AND METHOD FOR ASSESSING AND MANAGING A FACILITY - A web-based software as a service (SaaS) system and method that is designed to document and manage multiple participants involved in a construction project. The system and method can be used during or at the end of a construction project to document and manage a punch list. The present invention manages this process electronically and with higher functionality and interactivity than traditional punch list tools. In addition to punch list activities, the system can document multiple types of issues that arise during the course of a project, including issues arising during a project assessment, a project inspection, the closeout of the project, or similar types of events at a construction project. The invention uses an electronic “ticket” to document the imperfections, defects, damage, and incomplete items (collectively, the “deficiency” or “deficiencies”) discovered during a project assessment, a project inspection, or the closeout of a project. | 08-28-2014 |
20140249877 | WORKER SELF-MANAGEMENT SYSTEM AND METHOD - This Application relates to a system, method and computer software code for the timely and accurate self management by workers and employees of their own reporting of task related statistical data and information to their contractors and employers. This is a labour and service management system utilizing a “cloud based” server, and a portable “Smartphone” computing device that is in continual communication with the server by way of the wireless facility of the telecom service provider to the individual worker/employee, the effect of which system is that each worker or employee has his or her own individual mobile GPS enabled “punch clock” device. Both the server and the Smartphone contain computer readable software code. Additionally, this system supports custom interfaces between the contractor/employer and the worker/employee, and a wealth of management information in custom report formats. Taken together, the hardware and the software parts of the System create a worker self management process, which generates, connects and transforms raw data and information for the benefit of both the worker/employee, and his or her contractor/employer. | 09-04-2014 |
20140257897 | RESPONDER PERSONNEL ON-CALL AVAILABILITY SYSTEM - A system for monitoring an availability status of responder personnel comprises a server and a plurality of electronic devices. The server is configured to maintain a list of responder personnel names and an availability status associated with each name. The server executes a server application which displays a first web page including a first on-screen availability object for establishing the availability status of a responder, such that activating the first on-screen availability object establishes the availability status of the responder as of the moment the first on-screen availability object is activated. The electronic devices are configured to communicate with the server. Each device executes a mobile application which includes a second on-screen availability object for establishing the availability status of the responder, such that activating the second on-screen availability object establishes the availability status of the responder as of the moment the second on-screen availability object is activated. | 09-11-2014 |
20140257898 | PROVIDING SPECIAL RESOURCE AVAILABILITY INFORMATION - Embodiments of the invention are directed to systems, methods and computer program products for providing special resource availability information to a customer. Embodiments determine that the customer is traveling to or is currently located in proximity to a financial institution physical location; determine special resource availability information associated with the financial institution physical location; and provide the determined special resource availability information to the customer. In some embodiments, the special resource availability information comprises information corresponding to an availability of at least one financial specialist based at the financial institution physical location. Some such embodiments, if the customer is travelling to the location, determine whether the at least one financial specialist will be present when the customer arrives at the location; and, if the customer is currently located in proximity to the location, determine whether the at least one financial specialist is present at the financial institution physical location. | 09-11-2014 |
20140257899 | TASK DELEGATION SYSTEM THAT TRANSPARENTLY AND CONSTRUCTIVELY REWARDS TIMELY AND ACCURATE COMPLETION OF TASKS TO INCREASE PRODUCTIVITY AND MORALE OF WORKERS - A system is disclosed to increase productivity and morale by delegating clearly defined tasks and rewarding timely completion of tasks positively with points/scores/advancements, which is constructive and transparent. In some embodiments, the system creates a rewarding, friendly competitive, and fun environment and culture to encourage timely completion of tasks with constructive, transparent feedback. | 09-11-2014 |
20140278637 | MONITORING RECURRING ACTIVITIES - Computer program products, methods, systems, apparatus, and computing entities are provided for monitoring recurring activities. In one embodiment, activity data and work data can be analyzed to identify segments of inactivity during work segments. The inactivity segments can then be provided for an interface for display. | 09-18-2014 |
20140278638 | WORKFORCE PRODUCTIVITY TOOL - Systems and processes for managing worker profiles and worker tasks are provided. Tasks may be dispatched to mobile devices of workers, and workers may report the completion of those tasks using their mobile devices. Workers may earn scores for completing tasks. A worker profile may be maintained for each worker to reflect experience, performance, certifications, awards, and the like. The profile may include a cumulative experience score that reflects the experience level of the associated worker. As workers complete tasks, their profiles may be automatically updated to reflect additional work experience, including incrementing the cumulative experience score. Different experience levels may be obtained and various rewards and recognitions may be given and reflected in worker profiles as cumulative experience scores increase. Worker profiles may also include an overall performance rating that may be updated based on the timeliness and quality of task completion. | 09-18-2014 |
20140278639 | SYSTEM AND METHOD FOR INTERFACE MANAGEMENT - A system, method and computer program product provide or enable collaborative interface management including schedule integration, such as from a work schedule maintained by a scheduling application for a project. Interface information is maintained in a database for a plurality of interfaces associated with the project where each interface has a need date of completion. Work schedule information is received for storing to the database, such as by importing and possibly mapping. The work schedule information includes respective work activities each activity having a finish date and an interface identifier for associating the work activity with a particular interface. The work schedule information is stored in association with the interface information in response to the interface identifier. The stored information is analyzed to determine schedule discrepancies. A user interface is provided to define the interface information and collaboratively manage the processing of the interface information by contractors and project owners. | 09-18-2014 |
20140278640 | BUSINESS WORKFLOW MANAGEMENT SYSTEMS AND METHODS - A workflow management system, a client device, and a method describe business workflow management systems and methods optimized for small to medium-sized businesses. The systems and methods can include a recommendation engine to parse through data to provide a finite and optimized to-do list to business owners and employees to optimize business operation and overall productivity recognizing the inherent constraints in small to medium-sized businesses. The recommendations in the to-do list are based on data analysis using a plurality of factors such as context, time, efficiency, etc. The systems and methods are focused on the needs and objectives of business owners in the context of running a more efficient business. The recommendations seek to be relevant, actionable, and contextually-driven to optimize business operations recognizing that small and medium-sized businesses have finite resources during ongoing operations. | 09-18-2014 |
20140278641 | SYSTEMS AND METHODS FOR INCIDENT QUEUE ASSIGNMENT AND PRIORITIZATION - Systems, methods and computer-readable media for incident queue assignment and prioritization are disclosed. An incident handling system may receive a request for a next highest priority incident. An incident requiring resolution may be identified. The incident may be associated with an incident queue based at least in part on a queue assignment rule. The incident queue may comprise one or more incidents. The incident queue may be processed based at least in part on a prioritization rule to identify, from the one or more incidents associated with the incident queue, the next highest priority incident. The incident handling system may transmit the next highest priority incident associated with the incident queue. | 09-18-2014 |
20140278642 | Tracking and Processing Requests From Hospitality Customers - Method, system, and computer program product embodiments process requests using a request management system. Defining steps include defining a set of users, each user associated with one or more groups, and defining a list of request types, each request type assigned to at least one group. Each request type defines one or more requests receivable from a customer's mobile device. A further step is receiving a request from a customer's mobile device. The customer's mobile device is configured to connect to the request management system to submit one or more requests defined by the set of request types. Finally, an assigning step assigns the request received from the customer to one or more groups assigned to fulfill the request type that includes the received request. | 09-18-2014 |
20140278643 | SYSTEM AND METHOD FOR REDUCING CUSTOMER NOISE IN A FACILITIES MANAGEMENT COMPUTING ENVIRONMENT - Methods and systems are provided for reducing customer noise a facilities management computing environment. The method includes creating an electronic service request record (SRR) in response to a job request; placing the SRR in a first electronic queue if an estimated time of arrival (ETA) is not communicated to the customer within a first time period t1; entering a time of arrival into the SSR after the ETA is communicated to the customer; placing the SRR in a second electronic queue if the job is not completed within an SLA time period t2; entering a time of completion into the SRR after the job is completed; placing the SRR in a third electronic queue if a customer survey is not completed within a survey time period t3; and closing the SRR after completion of the customer survey. | 09-18-2014 |
20140278644 | SYSTEM AND METHOD FOR CONTROLLING THE ELEMENTS OF PARTS AND LABOR COSTS IN A FACILITIES MANAGEMENT COMPUTING ENVIRONMENT - Methods and systems are provided for controlling labor and component costs for a service request (SR). The method includes: defining a specific at-work labor rate; verifying the location of the recording of an arrival time and completion time by a technician using (GPS) information; defining a total labor cost as the at-work labor rate multiplied by the difference between the completion time and the arrival time; defining a total component part cost by displaying a list of parts on a mobile computing device, repeatedly applying an attribute value to successive subsets of the list of parts, and prompting a technician to select a unique entry from a final data set displayed on the mobile computing device; generating an electronic work ticket for the SR which includes only the total labor cost and the total component part cost; and capturing an electronic customer signature for the electronic work ticket. | 09-18-2014 |
20140278645 | MONITORING RECURRING ACTIVITIES AND LOCATIONS OF WORKERS - Computer program products, methods, systems, apparatus, and computing entities are provided for monitoring recurring activities. In one embodiment, activity data, worker data, and location data can be analyzed to identify segments of interest. The identified segments can then be provided for an interface for display. | 09-18-2014 |
20140278646 | WORK ASSIGNMENT QUEUE ELIMINATION - Described is a method for work assignment queue elimination. The method includes maintaining at least one data structure including an ordered list of ticket assignment rules and assignment result metrics, receiving a ticket indicating a system problem, assigning the ticket based on the ordered list of ticket assignment rules, the system problem and the assignment result metrics, collecting metrics based on the ticket assignment, and revising the assignment result metrics based on the collected metrics. | 09-18-2014 |
20140278647 | ENTITY MONITORING - Embodiments are disclosed herein that relate to entity monitoring. In one example, a management system comprises a logic subsystem and a storage subsystem. The storage subsystem holds instructions executable by the logic subsystem to create an entity monitor based on user input, the input comprising a designation of an entity, at least one parameter associated with the entity, and at least one condition that defines a change in the at least one parameter, detect the change in the at least one parameter by accessing a storage device holding the at least one parameter, and responsive to detecting the change in the least one parameter, record the change in the at least one parameter in the entity monitor and execute one or more actions defined by the user input. | 09-18-2014 |
20140278648 | Digital Task List Management and Verification System - Remote digital task list management system that allows an admin or manager to customize a task list to be completed and allows the user to verify proper completion of each task and transmit digital proof from a network enabled communication device to the admin or manager, as specified by the admin or manager, in the form of a time stamp, GPS location, photograph, video, written description, and/or audio recording. | 09-18-2014 |
20140288984 | SYSTEMS AND METHODS FOR VERIFYING AND REMEDIATING AN ASSIGNED TASK - Systems and methods for verifying and remediating a task may provide administrators that may distribute or manage a product or a store to become aware in real-time that there are problems with in-store information that may be affecting consumer decisions. Administrators may become aware of problems and manage activities, including making corrections, in real-time without having to be on-site. Administrators may access a centralized system on a user interface through a central portal and create a task to be completed. The system may then allow for the quick release of assigned tasks as well as the ability to run reports for observation in different geographical locations. Users may be prompted to complete a specified task by a specific date/time or at a particular location. Corrective action also may be taken with respect to one or more specified tasks. | 09-25-2014 |
20140288985 | COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR MANAGING OBJECTIVES ASSOCIATED WITH AN ORGANIZATION - Disclosed are methods, apparatus, systems, and computer readable storage media for managing objectives in an organization. A server may receive an objective at a first level of an objective hierarchy. The objective may be associated with a completion indicator providing progress towards completing the objective. Other objectives at a lower level of the objective hierarchy may be determined. The other objectives may also include completion indicators. The progress of the completion indicator of the objective at the first level of the objective hierarchy may be based on the completion indicators of the objectives at the lower level of the objective hierarchy. | 09-25-2014 |
20140288986 | Computer-Implemented Method for Auditing Media Content - A computer-implemented method for auditing media content is implemented using a host computer. In this method, the host computer is configured to define a task according to a piece of media content, to transmit the piece of media content to a user computer, to receive a message corresponding to completion of the task associated with the piece of media content and transmitted from the user computer after the user computer has completed playback of the piece of media content, and to grant a reward to an account associated with the user computer based on the message. | 09-25-2014 |
20140288987 | SYSTEM AND METHOD FOR MANAGING PROJECT, PROCESS, AND MEETING TASKS OVER A NETWORK - The present specification provides a system and method for improving task productivity for multiple people by enhancing task workflow communication amongst team members across a network creating a task owner account from which at least one single task is created with shared responsibility and shared work within a team of participants each having a respective accounts; assigning participant responsibilities within said team for said shared work; and managing task execution via said task owner account. | 09-25-2014 |
20140297348 | MERIT-BASED INCENTIVE TO-DO LIST APPLICATION SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT - A system, method and/or computer program product may provide an application for managing a list of tasks, assignable by assignor to be performed by assignee. The method may provide a multi-platform application, including a method when executed on a processor include receiving a plurality of tasks to be performed, tracking completion, and tracking points associated with successful completion. Tasks may be assigned and confirmed completed by assignor, and performed by assignee. The system may include an point value system enabling redemption upon completion of tasks having point value. The point reward system may be integrated with other technologies to dispense exemplary currency or other benefit. The method may include: receiving, by processor, a plurality of tasks; and managing, a point system associated with completion of a task. The system may provide steps of how to perform a task. The system may provide proof of accomplishment, initiation, or completion of a task. The system may receive and/or provide an assessment of an assignor of the completion of the task. | 10-02-2014 |
20140304018 | Verification Method and System - Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated. An employer notification process can generate the alert, notifying a supervisor of the employee's missed call. The alert can include the employee's name, the location of the employee, and the time he/she was supposed to call. Such systems and methods can be used to verify that a worker is at the proper location at the proper time and awake and alert during the entire time period that he/she is supposed to be working. | 10-09-2014 |
20140304019 | MEDIA CAPTURE DEVICE-BASED ORGANIZATION OF MULTIMEDIA ITEMS INCLUDING UNOBTRUSIVE TASK ENCOURAGEMENT FUNCTIONALITY - In one embodiment, a processor-implemented method for encouraging a user of a computing device to perform a task. The task includes the user providing input to the computing device and is divisible into a plurality of portions performable by the user at different times. The method includes: (a) the processor dividing the task into a plurality of portions; (b) the processor waiting for one or more conditions to be satisfied; (c) after the one or more conditions are satisfied, the processor prompting the user to provide a response; and (d) after receiving the response from the user, the processor executing a software routine that enables the user to perform one of the portions of the task. | 10-09-2014 |
20140310041 | SCHEDULING SYSTEM AND METHOD FOR DISTRIBUTION OF PERISHABLE LOADS OF PRE-MIXED CONCRETE TO MULTIPLE SITES - Disclosed herein are systems and methods for a performance evaluation and feedback system for drivers of concrete delivery trucks. Because concrete delivery is time sensitive, driver performance should be measured in part on the time required to perform various tasks, yet current methods do not allow for such evaluation. The method disclosed herein is performed by a system to provide real-time evaluation and performance data to drivers and dispatchers to improve delivery time, and to allow for increased feedback and data quantity for driver review. | 10-16-2014 |
20140316834 | Milestone Management - Various implementations described herein are directed to a non-transitory computer readable medium having stored thereon computer-executable instructions which, when executed by a computer, may cause the computer to receive information describing an event. The computer may perform a hierarchical fetch to retrieve a set of rules corresponding to the event. The computer may use the set of rules to create an interface. The computer may display the interface. | 10-23-2014 |
20140324497 | TRACKING BUSINESS PROCESSES AND INSTANCES - Various embodiments of systems and methods for tracking business processes and instances are described herein. In one aspect, the method includes identifying a log-in information of a user and based upon the log-in information, rendering at least one of one or more business processes associated with the user and a request tab for displaying one or more requests created by the user. A selection of one of a business process and the request tab is received. Based upon the selection, a GUI is rendered. The GUI comprises a database table associated with one of the selected business process and the request tab. The GUI also includes a graphical representation. The graphical representation comprises status indicators displaying respective statuses and a number of requests pending under respective statuses for the selected business process or the selected request tab. | 10-30-2014 |
20140324498 | RISK-LIMITED DISPATCH OF KNOWLEDGE WORK - A real-time monitoring sub-system may monitor resources, work requests, and work progress in an on-going manner in information technology global service delivery provisioning. An integrated management and planning subsystem may simultaneously operate on a plurality of timescales to optimize a service delivery objective under a constraint of schedule risk. The integrated management and planning subsystem may continuously update a work plan based on solving in the on-going manner, the optimized service delivery objective using the monitored resources, work requests and work progress. | 10-30-2014 |
20140330604 | OPERATOR ASSISTANCE SYSTEM AND METHOD - A method for assisting operators performing tasks on assets includes remotely monitoring locations of mobile electronic devices associated with performance of tasks on one or more assets by the operators, remotely monitoring progress of completion of the tasks, and, based on at least one of the locations that are monitored or the progress of completion of the tasks, at least one of: altering an order in which the tasks are to be completed to reduce at least one of a completion time or completion cost of the tasks, communicatively coupling the mobile electronic devices with one or more expert personnel to assist the operators in completing the tasks, or generating a visual presentation on at least one of the mobile electronic devices that illustrates at least one of progress or problems with completion of the tasks. | 11-06-2014 |
20140337076 | MANAGING SUPPORT TEAM INQUIRIES - A method for resolving a query received by a support team comprising a plurality of members includes inferring current activities in which the plurality of members are involved and forwarding the query to a subset of the plurality of members based on how assignment of the query is expected to affect the current activities of the subset of the plurality of members. | 11-13-2014 |
20140337077 | TASK ASSIGNMENT AND VERIFICATION SYSTEM AND METHOD - A method, computer program product, and computer system for determining, at a first computing device, an occurrence of an event. A task associated with the event to be completed is sent based upon, at least in part, the occurrence of the event. Information to verify that the task associated with the event is complete is received from a second computing device. The task associated with the event is identified as complete based upon, at least in part, the information. | 11-13-2014 |
20140343986 | PRODUCT NOTICE COSTING - Various embodiments include at least one of systems, methods, and software for product notice costing. Some embodiments include receiving a product notice and storing the product notice in a product notice database, identifying tasks associated with a product notice, and storing tasks within a product notice task database. The tasks may be sent to business personnel, and the business personnel may be prompted to update the task status. Task status updates may include entering percentage complete, cost per unit time of the business personnel, quantity of time spent completing the assigned task, or assigning a cost category. In an embodiment, the cost of multiple tasks may be aggregated, and a report may be generated including the aggregated task costs for a product notice. | 11-20-2014 |
20140343987 | CONSTRUCTION PROJECT SUBMITTAL MANAGEMENT - A network based construction project management system. The system includes network accessible databases of project information including drawings and specifications. The system allows for varying amount of access for various user including general contractors, subcontractors, architects and project owners. The system allows for the effective creation, management and long term accessible storage of project submittals. | 11-20-2014 |
20140350983 | PROVIDING BEST PRACTICE WORKFLOW TO AID USER IN COMPLETING PROJECT THAT IS CONSTANTLY UPDATED BASED ON USER FEEDBACK - A method, system and computer program product for providing a best practice workflow to aid a user in completing a project. A system receives practice instances for completing a project (e.g., obtaining a job), where a “practice instance” refers to a graph of nodes and directed edges, where each node represents a task in a process for completing the project and each directed edge illustrates an execute sequence between two tasks. The system receives rankings from users (“crowdsourcing”) for each of these practice instances and computes a single ranking for each practice instance based on these received rankings. The system may then generate a workflow for completing a project based on these practice instances with a single ranking that exceeds a threshold and are directed to completing the same project. By using user feedback to rank these practice instances, a more effective and useful workflow will be generated. | 11-27-2014 |
20140358608 | AUTOMATIC PRIORITIZATION OF INCIDENT RESPONSE AS A HISTORICAL FUNCTION OF CUSTOMER STATE - A method (and structure) for prioritization of incident reports includes receiving an incident report from one of a plurality of clients. For each client incident report, information is retrieved from a database concerning a business relevance of a client relationship with the client at a time period for resolving the received incident report. A prioritization of the received incident report is calculated, as executed by a processor on a computer, the prioritization including a parameter that quantifies a customer state. An incident report ticket is generated that includes aggregated key information of the received incident report and that includes an indication of the calculated prioritization. The incident report ticket is provided as an output intended for a problem resolver to address the received incident report. | 12-04-2014 |
20140358609 | DISCOVERING TASK DEPENDENCIES FOR INCIDENT MANAGEMENT - A method for resolving incidents occurring in managed infrastructure includes generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution, generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution, obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure, and inferring a dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket. | 12-04-2014 |
20140358610 | DISCOVERING TASK DEPENDENCIES FOR INCIDENT MANAGEMENT - Resolving incidents occurring in managed infrastructure includes generating a first ticket indicating an occurrence of a first incident in the managed infrastructure, wherein the first ticket has been assigned to an analyst for resolution, generating a second ticket indicating an occurrence of a second incident in the managed infrastructure, wherein the second ticket has been assigned to an analyst for resolution, obtaining a component dependency graph that infers dependencies between a plurality of components of the managed infrastructure, and inferring a dependency graph from the component dependency graph, wherein the ticket dependency graph indicates a dependency between the first ticket and the second ticket. | 12-04-2014 |
20140358611 | ORGANIZATIONAL TASK MANAGEMENT SOFTWARE SYSTEM - Web-based business process management software systems built on client-server architecture are described. The application and database may reside on central servers and may be accessed via dedicated links or the Internet across multiple locations simultaneously. Each person may have a predefined role and, based on that, the system may authenticate and authorize a person to access only the screens and data to which the user has been provided access. The user may only record the completion status and not modify the task in any way. This control may be restricted to only authorized personnel. When users log in, they may be presented with easy to use menus of routines and tasks organized by customer, people, processes and financial categories. In each of these categories, the user may be presented with their tasks for the day/week/month in a visually appealing way to record the completion status of the task. | 12-04-2014 |
20140358612 | METHOD AND APPARATUS FOR MANAGING VISITOR INTERACTIONS - In accordance with an example embodiment a method and apparatus for managing visitor interactions is provided. The method comprises detecting a website access event corresponding to a visitor. The method further comprises determining, upon detecting the website access event, if an interaction invitation is available from among a maximum number of interaction invitations computed to be offered to visitors for facilitating the visitor interactions with agents. The maximum number of interaction invitations computed based on a number of active agents. The interaction invitation is provided to the visitor if the interaction invitation is determined to be available. | 12-04-2014 |
20140365256 | SYSTEM AND METHOD OF SUBMITTING DAILY FIELD REPORTS - A system provides field workers with on-site access to forms and tools that guide the field worker through the data entry and submission of information and images from field inspections and maintenance. The system also provides an interface for recipients of submitted field reports to view and manage the received data. | 12-11-2014 |
20140365257 | COMPUTER AIDED TRACKING BY BIOMETRICS - A computer aided method of racking persons who need to be tracked, comprising the steps of providing means to biometrically identify and track the movements of persons to be tracked; providing business rules and business rule monitoring to assure that persons tracked movements are completed correctly and timely; providing wizard-based computer data entry of persons' tracking data; providing alert notifications by e-mail and by text messaging relating to persons being tracked; providing cloud-based computer data sharing relating to persons being tracked; providing mobile dashboard integration of data relating to persons being tracked; and providing real-time transaction logging of persons' tracking data. | 12-11-2014 |
20140365258 | JOB MANAGEMENT SYSTEM FOR A FLEET OF AUTONOMOUS MOBILE ROBOTS - The Job Management System (JMS) of the present invention processes job requests in an automated physical environment, such as a factory, hospital, order processing facility or office building, wherein the job requests are handled by a fleet of autonomously-navigating mobile robots. The JMS includes a map defining a floor plan, a set of virtual job locations and a set of one or more virtual job operations associated with virtual job locations. The JMS automatically determines the actual locations and actual job operations for the job requests, and intelligently selects a suitable mobile robot to handle each job request based on the current status and/or the current configuration for the selected mobile robot. The JMS also sends commands to the selected mobile robot to cause the mobile robot to automatically drive the actual job location, to automatically perform the actual job operations, or both. | 12-11-2014 |
20140365259 | IN-FIELD INSTALLATION RECORD OF A PROJECT - A method for reporting as-built data of a project is disclosed. In one embodiment, an object for installation is automatically identified by a handheld device associated with an installer and at least one attribute of a task performed by the installer is recorded at the handheld device. The attribute of the at least one task is reported via a wireless communication link to an information management system. The at least one attribute of the task is used to update a record of a project stored at the information management system. | 12-11-2014 |
20140365260 | METHOD AND SYSTEM FOR DISPLAYING WORK ASSIGNMENT STATUS INFORMATION IN CONNECTION WITH WORK TO BE PERFORMED ON A COMPONENT OF A LINEAR ASSET INFRASTRUCTURE - The invention provides a graphical user interface implemented on a computer including an information area for displaying to a user at the computer inspection status information in connection with one or more components of a linear asset infrastructure. The graphical user interface also includes a control component operable by the user at the computer to cause the graphical user interface to display additional information on the one or more components of the linear asset infrastructure. | 12-11-2014 |
20140379399 | Method and System for Dynamically Determining Completion Status in a Human Intelligence System - Methods and systems for dynamically determining completion status in a human intelligence system are disclosed. Requestors can specify completion criteria data for tasks that include one or more completion rules that define what constitutes sufficient responses for the task to be considered completed. The completion criteria data can be specified in a unique data structure independent of the data structure for task data or response data. Rather, than immediately sending tasks to a predefined number of human workers specified by the requestors, such as a predefined maximum number of human workers, the completion criteria data can be analyzed to determine a minimum number of human workers necessary to meet the completion criteria. The task can then be sent to the minimum number of human workers for response. | 12-25-2014 |
20140379400 | FACILITATING DYNAMIC COLLECTION OF DATA AND GENERATION OF VISUAL WORKFLOW IN AN ON-DEMAND SERVICES ENVIRONMENT - In accordance with embodiments, there are provided mechanisms and methods for facilitating collection of data and dynamic generating of visual workflow and corresponding tasks in an on-demand services environment. In one embodiment and by way of example, a method includes receiving, by and incorporating into a database system, a query to perform a collection of data relating to an organization, where the query represents creating a new business process relating to workings of the organization. The method may further include collecting, by the database system, the data from one or more accounts relating to the organization, assigning, by the database system, one or more tasks to the collected data, performing, by the database system, the one or more tasks, and dynamically generating, by the database system, a visual workflow in response to the performing of the one or more tasks, wherein the visual workflow is used to facilitate the new business process based on the one or more tasks. | 12-25-2014 |
20150025929 | SYSTEM AND METHOD FOR PROVIDING ASSISTANCE - A system is provided that provides customer service functions within a store location. In one implementation, an application is provided that executes on a customer's personal device (e.g., a cell phone) or other store systems (e.g., kiosks) that allows the customer to request assistance from store employees. Such requests may be made that identify a customer's location, and a customer assistance system determines appropriate employee(s) who may service the request. In one implementation, the system may be integrated with a task-based employee management system that communicates tasks to devices used by employees. | 01-22-2015 |
20150039367 | QUALITY ASSURANCE AND CONTROL TOOL - Disclosed is a program and project management system that is configured to engage in quality assurance and quality control. The program and project management system typically includes a processor, a memory, and a program module stored in the memory. The program and project management system is typically configured for: prompting a user to complete predefined program plan phase tasks; based on the predefined program plan phase tasks being completed, conducting program plan phase quality assurance; based on successful completion of program plan phase quality assurance, initiating a program plan tollgate; based on successful completion of program plan tollgate, prompting the user to complete predefined program execution phase tasks; and conducting program execution phase quality assurance. The program and project management system is also typically configured for conducting program plan phase quality control and program execution phase quality control. | 02-05-2015 |
20150051931 | System and Method for Providing Asset Accountability Information - Disclosed herein are systems and related methods for providing real-time accountability, including both location and function, for mobile assets such as individuals and equipment associated with various companies or other organizations. A Personnel Accountability Logic (PAL) system in accordance with the disclosed principles uniquely provides for the accounting of personnel and/or equipment location and designated functionality using a publicly available communications network, such as a computer network like the Internet or even a telecommunications network like mobile telephone communications networks. By providing accountability information in real-time across existing publicly available communications networks, a system or method in accordance with the disclosed principles is not hindered by the expense and maintenance of a private, dedicated communications network, nor is its use limited to any one particular company or other organization. | 02-19-2015 |
20150051932 | CONCURRENCY-BASED PROJECT MANAGEMENT SYSTEMS AND METHODS - A project management system is presented. The project management system leverages the concurrency of progress of at least two disciplines within a project as a performance metric with respect to management of the project. The concurrency of progress is defined as a degree to which two or more discipline's activities are concurrent with respect to completion. The project management system (1) produces a forecasted progress of multiple disciplines within a construction project based on the actual progress of the disciplines, (2) analyzes the concurrency between at least two disciplines based on the forecasted progress to identify any undesirable concurrency characteristics that may lead to a potential problem, and (3) generates a recommendation to change at least one attribute of the disciplines as a measure to avoid the undesirable concurrency characteristics. | 02-19-2015 |
20150066555 | MEASURING USER PRODUCTIVITY IN PLATFORM DEVELOPMENT - The embodiments provide a system for measuring user productivity in developing a business process using one or more development tools. The system may include a productivity tacking unit configured to provide a user productivity model for measuring user productivity. The user productivity model may identify at least one business function associated with a process to be implemented by one or more development tools, at least one composition pattern, and a plurality of effort drivers associated with the at least one composition pattern. The productivity tracking unit is configured to receive development tracking information based on the user productivity model. The system may also include a report generator unit configured to generate at least one report characterizing the user productivity in developing at least a portion of the process based on the user productivity model and the development tracking information. | 03-05-2015 |
20150066556 | SYSTEM AND METHOD FOR AN ELECTRONIC DOCUMENT MANAGEMENT AND REVIEW TOOL FOR LITIGATION MATTERS - A system and method for an online, file-sharing system designed to serve as a communication portal between attorneys and their clients, insurance industry contacts, expert witnesses, and any other audience that needs secure connection to the case materials. The system allows for the uploading and review of litigation materials, customizable access controls for record-sharing and data access, total case management, intra-user communications mechanisms, and case-specific alerts. | 03-05-2015 |
20150066557 | System and Method for Tracking and Managing Mobile Resources - A system and method for tracking mobile resources that displays tracking data in a graphical display. The system receives tracking data and characteristic tag data about a mobile resource from a tracking device, which is stored in a server or sent directly to a reporting device. The reporting device creates a graphical display indicating, e.g., how long a resource has been at various locations and displays this information on a display device. | 03-05-2015 |
20150073847 | DISPATCH VOIP SYSTEM - A dispatch VOIP system is disclosed. The dispatch VOIP system includes a VOIP server system with a VOIP system, a processor system, a communications interface, a communications system, an input system and an output system and a GPS system residing on the VOIP server system, the GPS system allows a dispatcher user to track one or more second users without distance limitation. The dispatch VOIP system establishes a two-way communication system between one or more for hires and one or more dispatchers. The dispatch VOIP system may also be a for hire dispatch VOIP system for one or more for hire driver users or one or more taxi cab driver users. | 03-12-2015 |
20150073848 | DEAL STAGE DATA VISUALIZATION AND USER INTERFACE - Data visualizations and user interfaces help managers view the totality of deal opportunities in progress and identify potential shortfalls. A deal stage visualization includes deal stage regions corresponding with deal stages and arranged along a first axis. Deal icons represent individual pending deals and are assigned to one of the deal stages. The set of deal icons associated with each deal stage form a deal icon set. The deal stage visualization also includes a second axis representing aggregate values of the deal stages. Each deal icon set is associated with a display region having a displayed size along the second axis that is proportional to an aggregate value of its included deal icons. Different icon sets with different aggregate deal values will have different size scrollable display areas. The size of the display area associated with an icon set remains unchanged during scrolling. | 03-12-2015 |
20150073849 | SYSTEM AND METHOD FOR DYNAMICALLY COORDINATING TASKS, SCHEDULE PLANNING, AND WORKLOAD MANAGEMENT - Systems and methods for dynamically coordinating a plurality of tasks are provided. Such tasks include a priority rank and at least one of a target date, a classification, an associated application, an associated action, and an associated priority rank adjustment parameter. A particular task can be processed relative to other tasks to generate a first scheduling scheme that defines a prioritized arrangement of the tasks. Based on the priority rank adjustment parameter(s), further scheduling schemes can be generated in lieu of the first scheduling scheme, thereby accounting for the respective priority rank adjustment parameters by influencing the arrangement of the tasks relative to one another. Additionally, based on a status notification, the tasks can be processed to generate a scheduling scheme that accounts for the status notification by influencing the arrangement of the first task and the stored tasks relative to one another. | 03-12-2015 |
20150081365 | MOBILE TERMINAL MANAGEMENT SERVER AND MOBILE TERMINAL MANAGEMENT PROGRAM - In a business system that provides information about a report to a mobile communication terminal, a processing load required for a data search is reduced, and valid information is rapidly output. A mobile terminal management server run by enterprise resource planning includes a process flow table that stores process flow data including various kinds of data related to a process flow including a plurality of business processes, and receives and accepts aggregate description subject information representing an aggregate description subject from a mobile terminal, searches for process data related to a plurality of business processes for the aggregate description subject represented by the accepted aggregate description subject information, generates aggregate description information (aggregate billing description information and aggregate payment description information) representing an aggregate description for the designated aggregate description subject based on the searched process data, and provides the generated aggregate description information to the mobile terminal. | 03-19-2015 |
20150081366 | Computer-Based System and Method for Flexible Project Management - Computer-implemented system and method for improved management of projects that result in deliverables, such as deliverables to a client or customer. Resources such as staff members and time needed to generate the deliverables are scheduled according to the environment in which they exist. The environment can include the particular asset list the deliverables are part of, the individual staff or teams of staff that are available for assignment or have been assigned to complete a particular list, and the like. Teams may specify a priority of any task. When a deliverable is entered into the system its component tasks behave as a workflow comprising data objects. The data objects are treated in accordance with team-specific attributes. Schedules are revised automatically as tasks are advanced or completed, or as new tasks are added taking into account task priorities and team attributes. | 03-19-2015 |
20150081367 | OPERATIONS MANAGEMENT SYSTEM AND RELATED METHODS - An operations management server associated with a site location having a plurality of distributed assets therein may store a database(s) including a hierarchy of places within the site location, respective places for the plurality of assets within the site location, and pending work orders for respective assets and respective priority indicators associated therewith, determine a respective place associated with a given asset based upon a work order associated therewith and the database, determine a parent place within the site location within which the place associated with the given asset resides based upon the database, and determine at least one sibling place within the parent place based upon the database. The server may also determine pending work orders for other assets, determine a relative priority of the determined work orders, and communicate the determined work orders to a mobile communications device for completion in order of relative priority. | 03-19-2015 |
20150081368 | METHOD AND SYSTEM FOR IMPLEMENTING A CLOUD BASED EMAIL DISTRIBUTION FAIRNESS ALGORITHM - Disclosed is an approach for implementing a system, method, and computer program product for a marketing automation tool that implements an advanced fairness scheme for resources. The order that work items are deployed is carefully managed to ensure that customers are treated fairly. This prevents and/or minimizes any customer from being adversely affected by other customers. | 03-19-2015 |
20150088569 | COMPUTER-BASED SYSTEM AND METHOD FOR FLEXIBLE PROJECT MANAGEMENT - Computer-implemented system and method for improved management of projects that result in deliverables, such as deliverables to a client or customer. Resources such as staff members and time needed to generate the deliverables are scheduled according to the environment in which they exist. The environment can include the particular asset list the deliverables are part of, the individual staff or teams of staff that are available for assignment or have been assigned to complete a particular list, and the like. Teams may specify a priority of any task. When a deliverable is entered into the system its component tasks behave as a workflow comprising data objects. The data objects are treated in accordance with team-specific attributes. Schedules are revised automatically as tasks are advanced or completed, or as new tasks are added taking into account task priorities and team attributes. | 03-26-2015 |
20150088570 | RESTROOM CONVENIENCE CENTER - A restroom monitoring system for monitoring attributes of fixtures within a restroom using sensors. Additional attributes are determined from the monitored attributes. Consumable usage levels are estimated based on predetermined consumption levels associated with usage states of the fixtures. The restroom monitoring system provides an indication of the need for replenishment of consumables based on the monitored attributes of the fixtures. In addition, restroom monitoring system may provide additional information regarding the restroom attributes to a service provider, a manager or a user. | 03-26-2015 |
20150095081 | STACKABLE STRATEGIES - A contact center is provided with the ability to easily modify, change, append, delete, or create new strategies. Contact center strategies are provided with the ability to be stacked on one another, thereby creating a combination strategy. The combination strategy may hierarchically represent and perform the individual strategies that constitute the combination strategy. Moreover, individual strategies can be removed, added, or replaced with other individual strategies, thereby providing a simple and efficient way for changing the behavior of the combination strategy. | 04-02-2015 |
20150095082 | SYSTEM FOR MANAGING TASKS AND METHODS THEREOF - Aspects of the subject disclosure may include, for example, a system for obtaining a table including a plurality of tasks, determining a due date for each task according to a rule associated with each task, normalizing the plurality of tasks by assigning a task value to each task of the plurality of tasks, determining a workload capacity of each of a plurality of practitioners, and updating the table by assigning a portion of the plurality of tasks to each practitioner of the plurality of practitioners according to the workload capacity of each practitioner, the due date of each task, and the task value of each task. The task value can be based on a first factor of a unit of measure, and the workload capacity can be based on a second factor of the unit of measure. Other embodiments are disclosed. | 04-02-2015 |
20150095083 | METHOD, APPARATUS, AND COMPUTER READABLE MEDIA FOR MATCH RATING AND INTERVIEW SCHEDULING - Method, apparatus, and computer-readable media for managing training programs. An exemplary method comprises storing data associated with a plurality of training programs within at least one data structure in a database, receiving a selection of at least one training program of the plurality of training programs, tracking the at least one selected training program, managing an interview for a user corresponding to the at least one selected training program, and storing revised data associated with the at least one selected training program within the at least one data structure based at least in part on the interview. | 04-02-2015 |
20150095084 | METHODS AND SYSTEMS FOR CONNECTING EMAIL SERVICE PROVIDERS TO CROWDSOURCING COMMUNITIES - Provided are computer implemented methods and systems for crowdsourcing an email testing task. A method for crowdsourcing an email testing task may include receiving the email testing task from a customer. The email testing task may include at least an email content. The method may include providing the email testing task to a crowdsourcing community. Upon performing the email testing task by the crowdsourcing community, results of performing the email testing task may be received from the crowdsourcing community. The method may further include providing the results of performing the email testing task to the customer. | 04-02-2015 |
20150100361 | IN-CONTEXT OILFIELD PROCESS DOCUMENTATION SYSTEM AND METHOD - Methods, computer-readable media, and computing systems for process management. The method includes receiving a project from an organizer. The project includes a plurality of tasks. The method also includes causing data representative of a first task of the plurality of tasks to be displayed on a first worker workstation, in an interface that is in-context with a visualization displayed by executing a first oilfield software application. The method also includes receiving a completion report for the first task from the first worker workstation, using the interface. | 04-09-2015 |
20150100362 | Task Assignments to Workers - Network presence is used to assign a worker to a task. In today's networked environment, workers may be remotely located but still accomplish tasks. As long as workers have network access, the workers may be assigned tasks for completion. As tasks are completion, the network presences of the workers are determined, and the tasks may be assigned based on the network presences. | 04-09-2015 |
20150100363 | AUTOMATIC SORT AND PROPAGATION ASSOCIATED WITH ELECTRONIC DOCUMENTS - Automatic sorting and propagating of information relating to electronic documents is presented. With regard to an electronic document, such as an incoming message, an enhanced information management component (EIMC) can analyze the document to identify a file folder associated with a subject to which the document relates. Based on interaction with or tagging of the document in a first user interface (UI) and predefined user preferences, the EIMC can propagate information relating to the subject and/or document to a second UI. The EIMC can archive the document in the identified file folder automatically or in response to as little as one UI control manipulation. The EIMC can analyze audio or video content to facilitate tagging and archiving of such content using the first UI and propagation of information relating to such content and/or related subject to a second UI. | 04-09-2015 |
20150106144 | FIELD CREW MANAGEMENT SYSTEM AND METHOD - A field crew management system receives status reports at a management server from a plurality of field devices. The status reports can include information related to a work order associated with each field device. The status reports can be regularly updated during operational time of each work order. Once the status reports are received at the management server, a work order tracking sheet is populated with the information contained in the status reports. Progress reports based upon the work order tracking sheet are then generated for a requesting party at specified time interval and sent to the requesting party. | 04-16-2015 |
20150106145 | System and Method of Work Assignment Management - Methods of intelligent routing of work assignment includes indexing plurality of pending tasks and indexing a plurality of available employees. A first employee is retrieved from an index of available employees. A next available task assignable to the first employee is determined. A work item fro the next available task is assigned to the first employee from the available employee list. The assigned work item is removed from pending task list. The first employee is removed from the available employee list. The next employee is retrieved from the index of available employees. | 04-16-2015 |
20150112745 | GEOLOCATION BASED WORK DATA ON A MOBILE DEVICE USING A DATABASE SYSTEM - Disclosed are examples of systems, apparatus, methods and computer program products for displaying work items according to detected user locations, schedules, and other information. For example, a user's location may be detected by a user device, and work items may be selected for display on the user device. The user may be affiliated with a business organization and the work items may identify business records of the business organization that have associated addresses nearby the user's location and that may be accommodated by the user's schedule. Certain priorities can govern which work items are provided. The work items may be organized as cards of an information deck. The user may interact with and share the cards. | 04-23-2015 |
20150120353 | USER INTERFACE ELEMENTS AND COMPUTER METHOD FOR A TEAM LEADER HOMEPAGE - A system and method for employ management that retrieves open task information for a team, retrieves availability and open task information for each of a plurality of team members, displays a first section of a page, the first section depicting summarized open task information for the team, concurrently displays a second section of the page, the second section depicting availability and open task information for each of the plurality of team members, receives a user input at an electronic device indicating that the user is selecting one of the plurality team members, in response to selecting one of the team members, displays a plurality of open tasks and a plurality of corresponding data fields, and reassigns one or more open tasks from one team member to another team member. | 04-30-2015 |
20150120354 | MOBILE TERMINAL MANAGEMENT SERVER AND MOBILE TERMINAL MANAGEMENT PROGRAM - In a business system that provides information about a report to a mobile communication terminal, a processing load required for a data search is reduced, and valid information is rapidly output. A mobile terminal management server run by enterprise resource planning provides a production plan registration screen used to designate production plan registration request information for making a production plan information registration request according to a request from a mobile terminal, receives and accepts the designated production plan registration request information from the mobile terminal, specifies a configuration quantity of a component of the production target product based on a scheduled production quantity of the production target product included in the accepted production plan registration request information and production target product related information, and registers production plan information to process flow data stored in a process flow data table. | 04-30-2015 |
20150120355 | MOBILE TERMINAL MANAGEMENT SERVER AND MOBILE TERMINAL MANAGEMENT PROGRAM - The present invention reduces a load required for ERP system maintenance and for data update, in a business system that provides a user with information relating to a report. A mobile terminal management server, on which ERP software runs, includes a process flow DB, and a process flow control definition matrix DB that stores matrix data, which are information relating to the business processes, and which represent the process flow including the business processes, and a processing type allowed for process data generated in each of the business processes. The mobile terminal management server receives, from the mobile terminal, processing target identification information by which the process flow and the business processes can be identified, identifies a processing type corresponding to the processing target identification information by referring to the PFCM DB, and provides the mobile terminal with a data entry screen dependent on the processing type identified. | 04-30-2015 |
20150120356 | MOBILE TERMINAL MANAGEMENT SERVER AND MOBILE TERMINAL MANAGEMENT PROGRAM - In a business system that provides information about a report to a mobile communication terminal, a processing load required for a data search is reduced, and valid information is rapidly output. A mobile terminal management server run by enterprise resource planning provides a customer designation screen used to designate a customer according to a request from a mobile terminal, receives and accepts customer information representing the customer designated through the customer designation screen from the mobile terminal, extracts bond data related to a bond of the customer represented by the accepted customer information with reference to process flow data stored in a process flow data table, generates credit management information of the designated customer based on the extracted bond data, and provides the generated credit management information to the mobile terminal. | 04-30-2015 |
20150120357 | METHOD AND SYSTEM FOR PROVIDING LIVE-CONNECTED CONTENT - According to one embodiment, a first server receives at a first server a first request from a first user device of a first user. In response, a content database is accessed to identify media content documents. For each of the identified media content documents, the document identifier is transmitted to a second server to request availability information of agents associated with the document identifier. A list of agent identifiers is received from the second server, the agent identifiers identifying the agents and their geographic locations currently available to establish a live communication session with the first user to discuss content described in a corresponding media content document. A subset of the media content documents is selected based on the availability information and transmitted to the first user device to be presented therein. | 04-30-2015 |
20150120358 | Customer Loyalty Retention Tracking System and Method - A computer-implemented method for customer loyalty retention tracking is provided. The method comprises receiving a plurality of feedback messages via at least one customer feedback interface; classifying the plurality of feedback messages into at least one category comprising negative feedback messages being message with negative feedback; for each negative feedback message, tracking when a manager sends a response message to said feedback message; and if said response message was sent then sending an evaluation message to evaluate and effectiveness of said response message; and computing a Net Promoter Score (NPS)-like based on responses to evaluation messages. | 04-30-2015 |
20150120359 | System and Method for Integrated Mission Critical Ecosystem Management - The present approach provides methods and processes for comprehensive management of the Mission Critical Ecosystem. Mission critical information management includes information from an entity's facilities, especially the critical facilities. The methods and processes disclosed herein allow for assessing and managing dependencies between assets, which may provide valuable insight into, for example, risk relationships for planned and unplanned events, and mitigation planning and management for incidents. | 04-30-2015 |
20150127401 | System and Method for Indicating Queue Characteristics of Electronic Terminals - Exemplary embodiments are directed to electronically computing and indicating queue characteristics for electronic terminals (e.g., POS terminals) in a specified environment, such as a store. In exemplary embodiments, queue-related information from one or more sources is received, code is executed to process the queue-related information. One or more queue characteristics are identified and/or generated for active electronic terminals in a store based on the queue-related information. Indicators are programmatically associated with the active electronic terminals to indicate the queue characteristics to one or more users to assist the one or more user in selecting one of the active electronic terminals at which to enter a transaction. | 05-07-2015 |
20150127402 | METHOD AND SYSTEM FOR STRUCTURING INFORMATION BACKGROUND OF THE INVENTION - A method and system is adapted for structuring communication information, so as to form a plurality of working groups which composed of many members. The method comprises: establishing a working group by a administrator; sending a message from a member of the working group, wherein the message contains at least one title and content; receiving the message by the other members of the working group; choosing the message on a mail list by any members of the working group; clicking a switching function to integrate the message into the working group; providing the members with access authority; providing at least one third party with authority to only read the messages. In addition, the system comprises an information-transmitting module, information-retrieving module, information-switching module, time-counting module, information-recording module and alerting module. | 05-07-2015 |
20150134389 | SYSTEMS AND METHODS FOR AUTOMATIC SUGGESTIONS IN A RELATIONSHIP MANAGEMENT SYSTEM - A method and apparatus for the automatic suggestion generation in a relationship management system is described. The method may include obtaining an electronic communication associated with one or more users of a relationship management system, where the communication is part of a series of communications in a process managed by the relationship management system. Furthermore, the method may include analyzing content of the electronic communication to determine a suggested future action within the process managed by the relationship management system. The method may also include generating a suggestion by the relationship management system to notify at least one user of the suggested future action, and storing the generated suggestion within a database coupled with the relationship management system. | 05-14-2015 |
20150134390 | Automatic Wellbore Activity Schedule Adjustment Method and System - A method for scheduling wellbore construction activities includes entering a well plan into a computer. The well plan includes estimated start and stop times for a plurality of activities in a predetermined sequence. Progress of selected ones of the plurality of activities is measured during their performance. In the computer, expected ending time of at least one of the plurality of activities is recalculated based on progress thereof during that activity. In the computer, expected start and stop times are recalculated for each activity subsequent to the activity in progress based on the recalculated expected ending time. The recalculated start and stop times for each subsequent activity are displayed. | 05-14-2015 |
20150142490 | SCHEDULE MANAGER - Systems, methods, and computer-readable storage media for managing user schedules. The system presents, via a graphical user interface, an available agent scale having multiple portions including an active agent indicator portion, a first status indicator portion, a second status indicator portion, and an inactive agent portion. The active agent indicator portion can indicate a total number of agents scheduled to be active in an environment over a course of a period. | 05-21-2015 |
20150142491 | MANAGEMENT OF FIELD-BASED WORKERS - Systems and methods for managing task-driven field-based workers are described. In an embodiment, a distributed system comprises a component running on a mobile device which displays an activity-based workflow to a user. At transition points in the workflow, one or more activity transactions are transmitted from the mobile device to an Activity Processing Engine. A transaction may comprise: a start time, a start location, an end time, an end location and an activity code, although for a ‘start activity’ transaction, the fields relating to the end of the activity will be null/absent. The Activity Processing Engine analyses the data to generate task-based milestones and behavioural scores for the field-based worker, which may be aggregated over multiple shifts. The detailed information about the activities on shift and the behavioural scores are presented in a graphical user interface which provides objective data about how a worker goes about completing their tasks. | 05-21-2015 |
20150142492 | VOICE-BASED HEALTH MONITOR INCLUDING A VOCAL ENERGY LEVEL MONITOR - A system is described that captures voice samples from a subject and determines a relative energy level of the subject from the captured voice samples. A baseline energy level for the subject is initially determined during a system training session when the subject is in a good state of health and vocalizes words or phrases for analysis by the system. Subsequently, voice samples are taken of the subject, e.g. during a work shift, to monitor the subject's fatigue levels to determine whether the subject is capable of continuing his work assignment safely, or whether the subject and the subject's work product needs to be more closely monitored. In a different application, voice samples of a subject can be taken regularly during telephone conversations, and the corresponding energy level of the subject obtained from the voice samples can be used as a general health indicator. | 05-21-2015 |
20150149227 | Providing a Task Notification Based on a Dynamic Attribute of an Entity - Methods and apparatus related to providing an indication to a user that a task may be completed based on the values of one or more dynamic attributes of an entity related to the task. An entity is determined based on information that is associated with the task. An indication related to completion of the task is provided to the user when the value of one or more dynamic attributes of the entity is one or more states. | 05-28-2015 |
20150294258 | Method and System for Prioritizing and Allocating Well Operating Tasks - A method for managing well construction operations includes accepting as input to a computer a list of tasks required to complete construction of at least one wellbore, the list of tasks having at least an initial chronological order. Measurements of at least one parameter related to at least one task on the list of tasks is entered into the computer. The list of tasks is prioritized by at least one of changing a chronological order of performance or a length of time to complete at least one of the tasks based on measurements of the at least one parameter. The prioritizing is performed to optimize at least one well construction performance parameter. The prioritized list is displayed to at least one user of the computer. | 10-15-2015 |
20150294259 | CONVERSATIONAL TASKING SYSTEM - A system and method for conversational tasking, including: providing a messaging client that enables a corresponding user of a set of users of a conversational tasking system to create an assigned task by composing a message describing the assigned task using conversational language; extracting the assigned task from the message; and posting the assigned task to an assigned task store that enables the users to access and update a status of the assigned task posted in the assigned task store. | 10-15-2015 |
20150294404 | METHOD AND SYSTEM FOR LEGAL PROCESSING FOR DEBT COLLECTION - A method includes providing a customer relationship management (CRM) system executing on one or more servers, providing a vendor interface to the CRM system, providing a client interface to the CRM system, wherein the client interface enables clients to send accounts to the CRM system for pre-legal and legal work, monitor performance on the accounts, and review the accounts, providing an attorney interface to the CRM system, wherein the attorney interface provides for receiving the accounts in the legal work flow and reporting on status of the accounts in the legal work flow, and providing a consumer interface to the CRM system, wherein the consumer interface enables a consumer to view and make payments to an account associated with the consumer. Whereas, all parts are managed by one entity instead of several across various platforms and structures. | 10-15-2015 |
20150302340 | METHODS AND SYSTEMS FOR RECOMMENDING CROWDSOURCING TASKS - Methods and systems for recommending crowdsourcing tasks. A path traversed by a crowdworker, from one or more crowdworkers, is predicted, based on at least one of a historical data associated with the crowdworker or an input provided received from the crowdworker. The path traversed by the crowdworker comprises a first set of spatiotemporal values associated with the location of the crowdworker. One or more task attributes associated with the one or more crowdsourcing tasks are determined. The one or more task attributes comprise at least one of a second set of spatiotemporal values associated with the one or more crowdsourcing tasks, or rewards associated with the one or more crowdsourcing tasks. A set of crowdsourcing tasks is recommended based on at least the predicted path followed by each of the one or more crowdworkers and the one or more tasks attributes associated with the one or more crowdsourcing tasks. | 10-22-2015 |
20150302341 | SYSTEM FOR IMPLEMENTING CHANGE CONDITION LEVELS - Disclosed is a system for implementing change condition levels. The system for implementing change condition levels typically includes a processor, a memory, and a change event management module stored in the memory. The system for implementing change condition levels is typically configured for: receiving an indication of a change event to be implemented; determining that a change condition level is applicable to the change event; based on determining that the change condition level is applicable to the change event, initiating a change event approval process for a change event, the change event approval process being defined by the change condition level; and, once the approval process has been successfully completed, permitting implementation of the change event, implementation of the change event being prohibited until receiving the indication of the successful completion of the change event approval process for the change event. | 10-22-2015 |
20150302342 | TAXI MANAGEMENT APPARATUS AND TAXI MANAGEMENT SYSTEM - Provided is a taxi management apparatus, including a taximeter that is installed in a taxi and a driver-side device that is electrically connected to the taximeter. The taximeter generates real-time positioning data and charging data of the taxi. The driver-side device generates dynamic data of a geographic region where the taxi is located and passenger information. A taxi management system is also provided that includes a management platform electrically connected to the driver-side device. The management platform generates vehicle dynamic records and passengers' historical records of the taxi. Fast and convenient taxi management techniques are thus provided through real-time information and statistics, and the passenger efficiency of the taxi and the service quality are improved. | 10-22-2015 |
20150302343 | MONETIZATION OF PRIORITY QUEUE - A method and system for monetization of a priority queue are disclosed. Priority of an item in a queue remains in flux till the item exits from the queue. Priority of an item is based on bids associated with the item and may be additionally based on the number of bidders associated with the item, the resources required by the item, and the time the item spends in the queue. Bids on the items in a queue may change while they are in the queue. More than one person may bid to increase the priority of the same item. A bidder may even retract his or her bid while the item is still in the queue. | 10-22-2015 |
20150305120 | LED Lighting System - A lighting system includes at least one lighting apparatus having a light emitting element capable of emitting a controllably variable light output in a region. A position determination subsystem is capable of determining a position in three dimensions of at least one mobile entity within the region. A control subsystem is capable of variably controlling a light output of the at least one lighting apparatus according to the position of the mobile entity. The system may determine position by radio ranging with mobile electronic elements. The system may include multiple lighting elements and may determine light levels according to positions of multiple mobile entities. The system may include a database of information about lighting elements, mobile entities, and lighting plans that may be selected from mobile electronic elements. | 10-22-2015 |
20150310377 | METHODS, DEVICES AND SYSTEMS FOR PROVIDING ONLINE CUSTOMER SERVICE - A method may comprise determining whether a customer service representative is available now for an online communication session over a computer network with a customer browsing a webpage of a website: causing a customer service availability notification to display on the webpage of the website browsed by the customer, the customer service availability notification being configured to identify at least the customer service representative that is available now and modes of communication with which the customer may communicate with the identified customer service representative; receiving, over the computer network, an indication that the customer desires to enter into the online communication session with the identified customer service representative and a selection of a desired one of a plurality of available modes of communication: and upon receiving the indication from the customer, initiating the online communication session with the identified customer service representative using the selected mode of communication. | 10-29-2015 |
20150310378 | System Interfacing a Fleet Management System and a Ride Sharing System - A system associated with a fleet management system and in networked communications with a ride sharing system. A computing device derives from a fleet management system potential ride offers. The potential ride offers are sent to a ride sharing system. The computing device receives from the ride sharing system ride requests corresponding to the potential ride offers. Ride events are created or updated according to the ride requests and ride offers. The users of the ride sharing system (e.g. passengers) may request data from the fleet management system pertaining to the ride vehicle. The computing device filters proprietary fleet management system information prior to sending the requested data to the passengers. In another embodiment, the computing device opens an identity-masked channel of communication for ride coordination between fleet vehicle drivers and passengers. | 10-29-2015 |
20150310379 | SHARED VEHICLE SYSTEMS AND METHODS - A map indicating respective locations of a plurality of vehicles included in a ride-sharing service is generated. A vehicle is identified in the plurality of vehicles that is in need of relocation. A user is identified in a vicinity of the identified vehicle for an offer to use the identified vehicle. The offer is transmitted, via a network, to the user for use of the identified vehicle in a manner to support the relocation. | 10-29-2015 |
20150310399 | GENERATION OF MEETING AGENDA FROM TEAM WORK PLAN - A method for generating a meeting agenda associated with a calendar application and a team planning tool is provided. The method may include retrieving a plurality of work items associated with the team planning tool and the calendar application. The method may also include sorting the plurality of work items based on a pre-determined criteria. The method may further include determining at least one incomplete work item within the plurality of sorted work items. Additionally, the method may include creating a topic associated with the meeting agenda for the at least one incomplete work item. The method may include assigning a focal point for the created topic. The method may also include assigning a time limit for the created topic based on the sorting of the plurality of work items. | 10-29-2015 |
20150317593 | Task Delegation Assessment with Fatigue-Based Hazard Analysis - A fatigue analysis technique is provided for optimizing task scheduling to minimize cumulative fatigue. Fatigue analysis applies to a crew member's task schedule to minimize or mitigate the likelihood of failure during the performance of tasks which may be associated with hazardous events. A fatigue value is associated with each task and the projected amount of fatigue expended by a crew member over the course of a shift may be evaluated in determining whether the performance of some tasks should be prioritized over other tasks. A failure severity level associated with performance of tasks may be used in prioritizing the order of tasks. Thus, the occurrence of potentially catastrophic or critical events due to error caused by human fatigue may be avoided. | 11-05-2015 |
20150317594 | ACTIONS FOR AN INFORMATION TECHNOLOGY CASE - Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent. | 11-05-2015 |
20150317595 | AUTOMATIC TASK ASSIGNMENT SYSTEM - A system is provided that automatically assigns tasks to resources. The system receives a notification that a resource is about to enter an idle period or has entered the idle period. The system further automatically assigns a filler task or a portion of the filler task to the resource, where the filler task is a task that can be split into multiple portions. The system further receives a notification that the resource is about to exit the idle period or has exited the idle period. The system further automatically un-assigns the filler task or the portion of the filler task from the resource. | 11-05-2015 |
20150323335 | SYSTEM AND METHODS FOR FACILITATING REAL-TIME CARPOOLING - Computationally implemented methods and systems that are designed for receiving a request for transport of a first end user; selecting, in response to the received request, a transportation vehicle unit that is currently en route to or is currently transporting a second end user for transporting the first end user, the selection of the transportation vehicle unit being based, at least in part, on ascertaining that the transportation vehicle unit is able to accommodate transport of the first end user while transporting the second end user; and transmitting one or more directives that direct the selected transportation vehicle unit to transport the first end user. In addition to the foregoing, other aspects are described in the claims, drawings, and text. | 11-12-2015 |
20150323336 | SYSTEM AND METHODS FOR VERIFYING THAT ONE OR MORE DIRECTIVES THAT DIRECT TRANSPORT OF A SECOND END USER DOES NOT CONFLICT WITH ONE OR MORE OBLIGATIONS TO TRANSPORT A FIRST END USER - Computationally implemented methods and systems that are designed for receiving one or more first directives that direct a transportation vehicle unit to transport a first end user; receiving, while the transportation vehicle unit is en route to or is transporting the first end user, one or more second directives that direct the transportation vehicle unit to transport a second end user while transporting the first end user, the transportation vehicle unit having been determined to be able to accommodate transport of the second end user while transporting the first end user; and verifying that compliance with the one or more second directives will not conflict with one or more obligations to transport the first end user by the transportation vehicle unit. In addition to the foregoing, other aspects are described in the claims, drawings, and text. | 11-12-2015 |
20150324727 | STAFF WORK ASSIGNMENT AND ALLOCATION - Correctly staffing retail settings is a challenge. While calendar based staffing decisions, such as increasing staffing for a holiday sale, may provide high-level staffing recommendations. The activities of customers may be monitored to provide a more granular staffing allocation. Customers who, for example, spend a certain duration of time within one portion of the retail setting may be determined to indicate a need for assistance and a staff member of the retail setting allocated to assist the customer or customers within an area with a spike in customer activity. Similarly, customers who indicate a desire to purchase an item requiring certain staff skills (e.g., verify customer identity, complete legal documents, lift heavy items, etc.) may be detected and an appropriate staff member allocated. As a result, the customer may receive assistance from staff members having the required skills to complete their purchase. | 11-12-2015 |
20150324728 | DYNAMIC TASK DISTRIBUTION SYSTEM - A system is provided that that dynamically distributes tasks. The system calculates scores for tasks, where each score is calculated based on a finish-by date-time for each task, a planned finish date-time for each task, a planned effort for each task, and a base priority for each task. The system further determines an order that the tasks are executed based on the scores. The system further displays the tasks and a project plan timeline within a user interface, where the tasks are displayed within the project plan timeline based on the order that the plurality of tasks are executed. The system further determines a buffer time distribution for the tasks based on the scores. The system further displays the tasks within the project plan timeline based on the buffer time distribution for the tasks. | 11-12-2015 |
20150324729 | SYSTEM AND METHODS FOR VERIFYING THAT ONE OR MORE DIRECTIVES THAT DIRECT TRANSPORT OF A SECOND END USER DOES NOT CONFLICT WITH ONE OR MORE OBLIGATIONS TO TRANSPORT A FIRST END USER - Computationally implemented methods and systems that are designed for receiving one or more first directives that direct a transportation vehicle unit to transport a first end user; receiving, while the transportation vehicle unit is en route to or is transporting the first end user, one or more second directives that direct the transportation vehicle unit to transport a second end user while transporting the first end user, the transportation vehicle unit having been determined to be able to accommodate transport of the second end user while transporting the first end user; and verifying that compliance with the one or more second directives will not conflict with one or more obligations to transport the first end user by the transportation vehicle unit. In addition to the foregoing, other aspects are described in the claims, drawings, and text. | 11-12-2015 |
20150324730 | VERIFICATION METHOD AND SYSTEM - Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated. An employer notification process can generate the alert, notifying a supervisor of the employee's missed call. The alert can include the employee's name, the location of the employee, and the time he/she was supposed to call. Such systems and methods can be used to verify that a worker is at the proper location at the proper time and awake and alert during the entire time period that he/she is supposed to be working. | 11-12-2015 |
20150332203 | System for Remote Management of Residential Property Service Providers and Property Managers - System and method for remote selection and management of projects by residential property managers and third party vendor service providers. The system provides for a digital means of combining the project selection, project management, and payment aspects of the residential service industry into a single method. The included payment system ensures payment within a set period by automatically triggering payment if it is not triggered by the user after a certain deadline. | 11-19-2015 |
20150332204 | Business Process Event Management System - An automated monitoring and notification system that extracts status data input to a database by employees that relates to a work projects. The system examines the data to determine project status changes and reports both good and bad changes to management for any necessary action. The data is selectively filtered such that overall project progress, department progress, or individual employee progress can be measured. Filtered data for a project includes timing changes, cost changes, and related events that impact the project. A mobile application allows managers to obtain the project status independent of time or location. | 11-19-2015 |
20150356493 | System and Method of Managing a Schedule - A system and method is provided whereby a central control computer receives work assignment information, processes the information, transmits work schedules to employees, and updates schedules based on job status and travel time between work sites. | 12-10-2015 |
20150356494 | Data Abstraction Layer for Interfacing with Reporting Systems - A data transformation system receives data from one or more external source systems and stores and transforms the data for providing to reporting systems. The data transformation system maintains multiple versions of data received from an external source system. The data transformation system can combine data from different versions of data and provide to the reporting system. As a result, external source systems that do not maintain data in a format appropriate for reporting systems and/or do not maintain sufficient historical data to generate different types of reports are able to generate these reports. The data transformation system can also enhance older versions of data stored in the system or exclude portions of data from reports. The data transformation system can purge older versions of data so that older data that is less frequently requested is maintained at a lower frequency than recent data. | 12-10-2015 |
20150356495 | DIGITAL WORKSPACE - A digital workspace connects enterprise applications with collaborative applications and social applications into a unified work environment. The digital workspace includes rule-based process mediation service circuitry in communication with the enterprise application and collaboration hub service circuitry in communication with the rule-based process mediation service circuitry and the social application. The digital workspace implements a messaging exchange architecture in support of completion of the workflow within the digital workspace. The messaging exchange includes receiving a workflow status message from the enterprise application, executing a matching task rule with the rule-based process mediation service circuitry responsive to the workflow status message, and in response, issuing a collaboration message to the collaboration application, issuing an information message to the social application, or both. | 12-10-2015 |
20150356517 | System and Method of Managing a Schedule - A system and method is provided whereby a central control computer receives work assignment information, processes the information, transmits work schedules to employees, and updates schedules based on job status and travel time between work sites. | 12-10-2015 |
20150363738 | SYSTEM FOR REMOTELY MONITORING WELL SITES - An automated system for remotely monitoring, location mapping, and transmitting to at least one client device via a network, maps, asset information, and personnel information on assets and personnel within a geographically defined perimeter of at least one well site including information on movement of those assets and personnel. The system comprises at least one access tower positioned at each well site for remotely monitoring within the geographically defined perimeter, a plurality of perimeter sensors connected to an alarm system that arms and disarms alarms for the geographically defined perimeter, at least one recording device, a well site processor, a well site data storage, and an administrative processor with an administrative data storage connected to a network for receiving an executive dashboard. | 12-17-2015 |
20150363746 | AUTOMATED SCHEDULING FOR A BUSINESS - According to at least one embodiment, a computer-implemented method to automate scheduling for a business is disclosed. The method may comprise observing actions of at least one personnel associated with the business, wherein the action may comprise at least one of performance, timeliness, and reliability. The method may additionally comprise learning one or more scheduling parameters of the business based at least in part on the observing. The method may produce a work schedule for personnel associated with the business. The work schedule may be for a predetermined time period and being based at least in part on the learning. | 12-17-2015 |
20150371175 | ENTERPRISE MOBILE APPLICATION FOR MONITORING PROCESS INTEGRATION SERVERS - Methods and system are disclosed that assist in monitoring process integration servers by an app on a mobile device. In one aspect, a user interface is provided via the app on the mobile device. The user interface renders information related to process integration servers monitored by a central monitoring framework. Upon selecting a process integration server, adapter engines and an associated monitoring types are determined. The determined adapter engines and associated monitoring types are rendered on a user interface of the app and an adapter engine and associated monitoring type is selected. Upon such a selection, the app on the mobile device retrieves monitoring attributes indicating status information corresponding to the selected monitoring type. The monitoring attributes are displayed on a user interface of the app on the mobile device. The monitoring activities of the process integration servers may be executed via the app on the mobile device. | 12-24-2015 |
20150379455 | PROJECT PLANNING AND IMPLEMENTING - Among other things, we describe receiving project ideas from multiple people, each of the project ideas having a corresponding status, presenting to a user through a user interface the project ideas in a grid showing project labels identifying the project ideas, the project ideas being grouped by the corresponding status, and enabling the user to dynamically change the corresponding status of at least one of the project ideas by moving a corresponding project label in the grid. | 12-31-2015 |
20150379456 | SYSTEMS AND TECHNIQUES FOR ENSURING THE INTEGRITY OF ENTERPRISE ASSET MANAGEMENT DATA - Systems and techniques are described for ensuring the integrity of enterprise asset management data stored in a database system. Systems include an enterprise asset management data store with enterprise asset management data entities of one or more entity type. Entity types include an equipment entity type, a functional location entity type, an MRO bill of material entity type, and a work center entity type. Each entity type includes attributes and specific update validation rules. Techniques are further provided for directing update requests for changes to enterprise asset management data entities thorough a series of work queues, each of which may operate to enforce the specific update validation rules apropos to the enterprise asset management data entities being changed. | 12-31-2015 |
20150379472 | METHOD AND SYSTEM FOR PROJECT MANAGEMENT - In one example embodiment, a system and method is shown that includes receiving a plurality of appropriation amounts and corresponding requested amounts associated with a project. The system and method also includes tabulating the plurality of received appropriation amounts and requested amount data in a budget table. Further, initiating an approval request for a requested amount may also be implemented. In an additional embodiment, the system and method include sending the approval request to one or more approvers using an email system. Further, the system and method includes receiving an approval response from the approvers using the email system. Moreover, the system and method includes updating the budget table to indicate the status of the approval request. | 12-31-2015 |
20160004991 | SYSTEM AND METHOD FOR DELIVERING SALES TRAINING VIDEOS - Delivering sales training videos includes matching content attributes of the sales training videos data stored at the customer relationship management (CRM) system. Matched sales training videos are sent to one or more remote devices for playback. User-specified feedback data is received from the one or more remote devices. The user-specified feedback data indicates a particular object stored in the CRM system. Upon detection of an advancement of a stage of the particular object, at least one content attribute of the particular sales training video is updated. Future recommendations of sales training videos consider the updated content attribute. | 01-07-2016 |
20160005006 | COMMUNICATION SERVICES RESOURCES EVALUATION AND SCHEDULING - A resource controller receives data identifying a communications product and determines a task associated with providing the communications product. The processor identifies human resources and network resources for performing the task, determines availabilities of the human resources and the network resources for completing the tasks, and determines a service commitment time for the particular communications product based on the availabilities of the human resources and the network resources for completing the tasks. The resource controller may display information associated with the service commitment time. The resource controller may determine a location associated with a user, and may identify communications products associated with the location. The resource controller may identify service commitment times for the available communications products, and may select one or more of the available communications products based on the service commitment times. | 01-07-2016 |
20160012375 | Managing Customer Queues Using Local Positioning Technology | 01-14-2016 |
20160012376 | APPARATUS, METHOD, AND COMPUTER PROGRAM PRODUCT FOR DETERMINING CALENDAR ENTRIES TO ADVANCE USER GOALS | 01-14-2016 |
20160012377 | PROJECT CHART WITH SOFT CONSTRAINT | 01-14-2016 |
20160012378 | WIRELESS COMMUNICATION TERMINAL FOR ACTIVITY MANAGEMENT AND PROGRAM STORAGE MEDIUM | 01-14-2016 |
20160012379 | FACILITY MANAGEMENT SUPPORT APPARATUS, FACILITY MANAGEMENT SUPPORT SYSTEM, AND FACILITY MANAGEMENT SUPPORT METHOD | 01-14-2016 |
20160012380 | WORK MANAGEMENT SYSTEM AND WORK MANAGEMENT METHOD | 01-14-2016 |
20160012397 | CONTROL METHOD, INFORMATION PROVISION METHOD, AND COMPUTER-READABLE RECORDING MEDIUM | 01-14-2016 |
20160019492 | CHARGE STATION QUEUE MANAGEMENT - There is disclosed a method and a system for management of electric vehicle charging station queues. The method includes maintaining a plurality of requests to utilize the electric vehicle charging station in a queue defining an order of electric vehicles to be charged at the electric vehicle charging station and sensing that a charging vehicle at an electric vehicle charging station and associated with a first vehicle operator has completed a charging process. The method further includes notifying the first vehicle operator that the charging process is completed and providing an allotted vacation time period in which the first vehicle operator may vacate the charging vehicle from the electric vehicle charging station and increasing the cost associated with continued charging of the charging vehicle if the charging vehicle is not vacated from the electric vehicle charging station within the allotted vacation time. | 01-21-2016 |
20160019493 | OVERNIGHT PRODUCTIVITY DASHBOARD - A freight processing system includes a programmable processor, and a memory operatively coupled to the processor. The memory has stored thereon computer-executable instructions that when executed by the processor cause the processor to access a database holding freight data representing each of a plurality of freight units scheduled to be shipped to a receiving site in a single truck load, the database being operatively coupled to the processor, assess the freight data using a set of business rules, assign a priority to each of the freight units based at least in part on the assessment of the freight data, calculate a workload estimate representing an amount of time to be allocated for processing all of the freight units at the receiving site based at least in part on the set of business rules, and generate report data representing: the priority assigned to each respective freight unit, and the workload estimate. | 01-21-2016 |
20160026964 | MEETING MONITORING AND COMPLIANCE ASSURANCE SYSTEM - An illustrative system and method according to the present invention monitors in-the-field meetings of representatives with customers, for example, marketing and sales activity. The system includes a central data system and a portable wireless device (e.g., tablet device, smartphone, etc) deployed with each representative. The portable wireless devices are equipped with a special software application (the “mobile application”) and also a communications device(s) for communicating with the central data system. The portable wireless device provides availability of the representative to the central data system and a guided meeting process, including collection of information, presentation of meeting content, and optional audio recording of the meeting. More particularly, the system can be used for monitoring in-the-field sales of regulated products, such as financial services, including insurance product sales. The monitoring can include guiding, documenting, and providing centralized assurance of regulatory and non-regulatory compliance during representatives' meetings with customers. | 01-28-2016 |
20160026965 | DUE DILIGENCE SYSTEMS AND METHODS - A system for performing due diligence on electronically stored documents is provided. A dynamic due diligence item (DDDI) is created by one user and associated with a particular document or piece of information by the system. The created DDDI is assigned to another user. The created DDDI is then routed by the system over a computer network to another user for review of the DDDI and the associated particular document or piece of information. In certain instances, after receiving the notification and opening the document, the system may enforce upon the second user a required action when the DDDI is presented. | 01-28-2016 |
20160034843 | INVENTORY AND QUEUE MANAGEMENT - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing customers in a queue with assurance that the product that they queued up to purchase will be reserved for them and for providing customer with a digital queue card that provides information relating to the customers' spot in line, a dynamic estimated wait time, and tools for expediting their checkout process and the overall wait time for all the customers in the queue. | 02-04-2016 |
20160034844 | Collaborative Task Management and Completion - An interface for editing content items permits users to enter tasks and designate metadata relating to the tasks, such as an assigned user for the task, a deadline for the task, and a category of the task. A content item browser presents content items to a user along with a summary of the task completion of tasks within the content item. The summary of task completion may be limited to tasks matching a search query. This permits a user to identify content items and tasks related to the search query from the content item browser, without entering an interface for modifying the content item. | 02-04-2016 |
20160034845 | ARRANGING A TRANSPORT SERVICE FOR MULTIPLE USERS - A system can arrange a transport service for a rider. The system can receive, from a first computing device of a first rider, a request for a transport service. The request can include a first pickup location and a first destination location. Based on the first pickup location and the first destination location, the system can determine a plurality of candidate drivers that are each currently assigned to provide a transport service for a respective rider. The system can perform a selection process to select a driver from the plurality of candidate drivers by, for each candidate driver, determining a set of possible travel sequences in which that candidate driver can provide both the transport service for the respective rider and the transport service for the first rider and computing a score for each possible travel sequence. | 02-04-2016 |
20160035009 | System and Method for Providing On-Demand Service Advertising - A system and method for providing on-demand service advertising, wherein a customer can select a particular service derived from a display of service categories. A selected category is chosen from the service categories to reveal specific services from which the particular service can be selected. Once selected, location data for available employees is displayed to the customer, wherein the customer can select a specific employee for the particular service. The specific employee can choose to accept or decline a service request from the customer. If the service request is accepted, a job accepted notification is sent to the customer and the specific employee begins the job. A job commencement notification and a job completion notification are sent to the customer upon start and finish of the job respectively. The customer can then provide an employee rating for the specific employee, and the specific employee a customer rating for the customer. | 02-04-2016 |
20160042308 | Timesly: A Mobile Solution for Attendance Verification Powered by Face Technology - Timesly is an invention that enables business managers to monitor their workforce and ensure accurate Employee compensation through mobile and stationary devices equipped with facial recognition technology and Global Positioning System (GPS) technology. Timesly records an Employee's work start and stop times without running the risk of fraudulent time recording by another Employee or at an unintended work site. Powered by facial recognition technology, Timesly is able to immediately recognize whether an Employee is clocking in for someone else and notify the Manager. Timesly's utility on mobile devices means managers can monitor their Employee workforce at changing or remote work locations. GPS technology permits managers to then verify that time entries are all entered at the designated location. Timesly enables Managers to pay the correct Employee for the assigned work completed at the intended worksite. | 02-11-2016 |
20160042309 | SCHEDULE IMPACT MAP - Methods, systems, and apparatus are disclosed which include receiving an indication of a floor plan of a building project; receiving an indication of an inspection report, the inspection report associated with an inspection type; identifying a forecast date associated with each room in the floor plan, the forecast date indicating when an inspection type associated with the respective room is to be completed; for each room, determining how close each room's forecast date is to a present date, and if the room's forecast date is past the present date; generating a visual map of the floor plan; associating a color of each room in the floor plan based on the determining; and providing the visual map with the associated color of each room for display. | 02-11-2016 |
20160048794 | PROJECT AND TASK STATUS INDICATOR GENERATOR USING BASELINE METRICS - Embodiments include a system for updating status indicators for an insurance company project using a baseline metric, including: a processor that accesses the current status entry for the task and updates a status indicator assigned to the task using a task completion metric, a current status entry for the task, a planned start task baseline date and/or a planned finish task baseline date. Other aspects are described and claimed. | 02-18-2016 |
20160048795 | WORK CYCLE MANAGEMENT - Methods and systems for asset and work flow management are disclosed. According to one embodiment, a method for work cycle management includes creating one or more work zones, creating a work cycle of events between the created work zones, creating an operating schedule for the events of work cycle at the zones, monitoring activity at the work zones and comparing the activity to the operating schedule and identifying schedule violations. | 02-18-2016 |
20160063426 | ELECTRONIC BOSS - The invention relates to a system comprising a storage means, a calculating means and a reproduction means, the calculating means being capable of assigning quantitative data, which are representative of an employee's success at work, to one of at least two categories; the storage means comprising at least two different exhibits starring a boss, the exhibits being representative of the boss's different emotional states, and at least one of the exhibits being assigned to each of the categories; and the reproduction means being capable of presenting any of the stored exhibits to the employee; wherein the system is configured such that it selects a certain exhibit based on the employee's success at work and presents the selected exhibit to the employee; and wherein the exhibit is selected from the group consisting of images, video sequences, or audio sequences starring the real life boss. | 03-03-2016 |
20160063428 | INTELLIGENT INFORMATION DELIVERY AND DIGITAL GOVERNANCE - An intelligent information delivery system facilitates dynamic interaction with the user's environment, and in certain environments may provide or support digital governance. The intelligent delivery system may make use of a distributed beacon network to accurately determine the user's location within an environment, which may then be leveraged to deliver relevant content to the user. The intelligent delivery system may also facilitate complex interactions between a user of the system and the user's environment. | 03-03-2016 |
20160063452 | Systems and Methods for Task Assistance - A method of task management executes at a computing device having one or more processors and memory. The memory stores one or more programs configured for execution by the one or more processors. There is received a description of a task associated with a user. Upon receipt of the description of the task, one or more entities associated with the task are identified using at least the description of the task and geographic information about the user. Information is identified for performing the task with the at least one respective entity in the one or more entities based upon an identity of the entity. This identified information for performing the task is then formatted for use by the user. | 03-03-2016 |
20160071033 | METHODS AND APPARATUS FOR TRACKING CONSTRUCTION MATERIAL DELIVERY - Methods and apparatus for tracking delivery of construction materials from a supplier facility to a jobsite. An ordering module enables customers to place and modify orders before or while delivery occurs. Ticket information for loads shipped from the supplier facility is used to provide up-to-date information about the status of the construction material delivery and to provide an electronic audit trail of activities during the delivery timeline. A social stream integrated with the application enables notifications to be sent to users associated with an order and enables users to add posts with comments including pictures to provide enriched real-time communication between various parties during the delivery. | 03-10-2016 |
20160071049 | BROKERING SERVICES - Disclosed are various embodiments for defining tasks to be assigned to a service provider. In one embodiment, a specification of a service provider availability of a service provider from a client device is facilitated over a publically accessible network. At least one of a plurality of tasks are identified that are compatible with the service provider availability. One of a plurality of fulfillment alternatives is automatically selected for each identified at least one of the tasks. The identified at least one of the tasks is assigned to the service provider for fulfillment. | 03-10-2016 |
20160071068 | Critical Path Scheduling with Early Finish Sets - Systems, computer-implemented methods and non-transitory computer-readable storage medium are provided for updating a project schedule by automatically generating “earliest finish from a group” relationships between tasks in projects that follow the critical path method. Upon the determination that at least one of the relationships is an earliest finish relationship with a successor task, a forward pass and backward pass for the project schedule may be calculated using the determined earliest finish relationships and ignoring all non-earliest finish relationships within all the earliest finish sets. | 03-10-2016 |
20160078393 | METHOD AND SYSTEM FOR AUTOMATING THE ACCOUNTABILITY OF SERVICE PROFESSIONALS VIA CONSUMER EDUCATION AND RATING | 03-17-2016 |
20160078394 | MANAGING SERVICE PROVIDER ACCOUNTS BASED ON COMPLETION OF TASKS - A system and method of classifying a driver as being capable of providing transport services are described. The system can receive information indicating that a driver is available to provide transport services from the driver's device. The system can cause the service application to display a prompt instructing the driver to perform a task. In response to detecting completion of the task based, at least in part, on location information about the driver's device, the system can classify the driver as being capable of providing transport services so that the service application can be enabled to receive an invitation for providing a transport service from the system. | 03-17-2016 |
20160078395 | RADIO FREQUENCY IDENTIFICATION SYSTEM FOR TRACKING AND MANAGING MATERIALS IN A MANUFACTURING PROCESS - A process management system uses a radio frequency identification (RFID) detection system in the form of, for example, a phased array antenna based RFID detection system to track and manage material storage and flow in a manufacturing process or plant. The process management system operates in conjunction with the various machines that implement manufacturing stages or steps of the manufacturing process to assure that the correct materials and processing procedures are used at or on the various production machines of the process to produce a particular product as defined by a job number or job order. The process management system is thereby able to increase the efficiencies of the plant and to increase the quality of the plant production by reducing or eliminating waste, manufacturing errors and shipping errors in the production facility. | 03-17-2016 |
20160092823 | PRIORITY BASED PERSONNEL ASSIGNMENT OPTIMIZATION - Method, system, and computer program product for assigning personnel to various operations. Priority rankings for each of the operations can be assigned, and each of the operations can include at least one personnel time limit criterion based on the priority ranking At least one personal time limit can be calculated for each person from among the personnel. Persons from among the personnel whose at least one personal time limit are less likely to be exceeded by the at least one personnel time limit criterion can be assigned to operations with the highest priority rankings | 03-31-2016 |
20160092824 | SYSTEM AND METHOD FOR CASE MANAGEMENT INFORMATION ENTRY - A system and method for case management information entry provides a user interface for entry of case management events. Some embodiments provide a display showing events and determine deadlines or due dates for follow-up events/actions based on rules associated with an event entry. Other embodiments provide a quick populate feature that enters user defined pre-set entries for an associated case type. Other embodiments provide a translation feature for short hand entries that spells out the full length word or term for a short hand entry. | 03-31-2016 |
20160104097 | Sales Process Management and Tracking System - A system for managing a sales force that includes at least one sales associate comprises a management console and a mobile console that is in communication with the management console via a data communication network. The mobile console includes a positioning module for determining a geographical position of the mobile console, an interface for receiving input from the sales associate, a display for presenting information to the sales associate, a wireless communication interface for sending and receiving information via the data communication network, a data reader, a memory for storing information and operational instructions for the mobile console, and a processor for controlling and for sending information to and receiving information from the positioning module, the interface, the display, the wireless communication interface, the data reader, and the memory. | 04-14-2016 |
20160110675 | TRANSACTION QUEUING - Embodiments of the invention are directed to systems, methods and computer program products for transaction queuing. In some embodiments, a system is configured to: receive information associated with an intended transaction, wherein a user will execute the intended transaction at a facility at a user-defined time; determine preliminary work associated with the intended transaction that can be performed prior to the user-defined time; and perform the preliminary work associated with the intended transaction. The preliminary work is placed on a transaction queue until the user arrives at the facility. | 04-21-2016 |
20160110677 | SYSTEMS AND TECHNIQUES FOR ENSURING THE INTEGRITY OF ENTERPRISE ASSET MANAGEMENT DATA - Systems and techniques are described for ensuring the integrity of enterprise asset management data stored in a database system. Systems include an enterprise asset management data store with enterprise asset management data entities of one or more entity type. Entity types include an equipment entity type, a functional location entity type, an MRO bill of material entity type, a work center entity type, a catalog entity type, a maintenance item entity type, a maintenance plan entity type, a measuring points entity type, a production resource/tool entity type; and a task list entity type. Each entity type includes attributes and specific update validation rules. Techniques are further provided for directing update requests for changes to enterprise asset management data entities thorough a series of work queues, each of which may operate to enforce the specific update validation rules apropos to the enterprise asset management data entities being changed. | 04-21-2016 |
20160132817 | PROJECT STRUCTURE MAPPER - Various embodiments of systems and methods to provide a project structure map are described herein. In one aspect, a description of a project defining activities of the project is received. Insights associated with the activities are determined based on the received description and are displayed in a focus of a first circular disc on a GUI. A predefined number of nodes representing a first level of activities of the activities are displayed on the first circular disc. Upon receiving a selection of a node on the first circular disc, a predefined number of nodes representing a second level of activities associated with a first level of activity corresponding to the selected node are displayed on a second circular disc concentric to the first circular disc. Insights of the first level of activity corresponding to the selected node are displayed in the focus of the first circular disc. | 05-12-2016 |
20160132818 | Signing Agent Management Software - The embodied invention is a software system in a central computer that facilitates scheduling of a high volume of meetings among a wide array of individuals and companies with important secure methods for managing documents requiring a notarized signature or third party document exchange. The schedule is run from a central location where individual notaries attend signing appointments and closings. Important convenience features are included that facilitate the volume of meetings and the accuracy needed to transfer signed legal documents to the correct authority in a timely manner. | 05-12-2016 |
20160132819 | APPARATUS AND METHODS FOR FILTERING AND DISPLAYING DIFFERENT SCENARIOS - Apparatus and methods for filtering and displaying different scenarios are provided. Gantt charts illustrating multiple scenarios for performing projects are generated by a computer system. The projects shown in the Gantt charts are filtered by the computer system so that only projects which exhibit differences between the multiple scenarios are displayed. The computer system may display projects with differences that exceed a threshold. Gantt charts may be displayed by computer systems along with risk matrices describing the risks involved in one or more of the projects. Risk matrices plot risk values associated with projects. Computer systems may group projects with similar risk values into bins. | 05-12-2016 |
20160140480 | Transportation Coordination System - A method and apparatus for coordinating ride sharing. A route is identified, by a computer system, between a starting location and an ending location for an event. Potential riders are selected, by the computer system, from employees in an organization from locations of the employees in the organization for the route, wherein the potential riders will attend the event. A set of riders are confirmed, by the computer system, from the potential riders for a driver of a vehicle in the employees for the route. | 05-19-2016 |
20160140481 | TASK SUPERVISING SYSTEM AND METHOD THEREOF - Disclosed are a task supervising system and a method thereof, for automatically reporting whether a task is fulfilled. The system generates a task list via a task generating module. A worker learn the task and a required task area of a task location via the task list transmitted. The worker uses a location acquiring unit to obtain a location information of an electric device, and at least a sensor to obtain a sensing signal. A task executing module would first determine whether the location information of an electric device is within the required task area of the task location. If yes, the sensing signal would be transmitted to a database storing a reference signal corresponding to the task in advance. Finally, via the database, a task supervising module compares the sensing signal and the reference signal so as to generate a supervised result corresponding to the task. | 05-19-2016 |
20160140501 | COLLABORATIVE PROJECT EXECUTION IN THE CLOUD - A system and method for software collaboration includes implementing and using a platform for project collaboration, e.g., a deployment cockpit, based on received parameters. The deployment cockpit can receive and/or retrieve project data, e.g., from a bid cockpit. The data received and/or retrieved can include guidelines, relevant documents, tasks for the project, templates, and best practices. The deployment cockpit can assemble a project team including suggestions and invitations to prospective team members. Team members can have definable access permissions. The data for the project can be gathered in a workspace such that project collaborators can complete tasks without leaving the workspace. | 05-19-2016 |
20160148147 | ALERT NOTIFICATION - A system for alerting an employee or agent of a retailer regarding an unfavorable condition may include the use of computer-aided visual recognition of products to aid in identifying the location of the unfavorable condition. A user can direct a mobile computing device camera at one or more targeted products displayed on store shelves. Image recognition operations can be carried out to compare the targeted product image(s) against images from a prepopulated product image store of known products. Upon a positive match, shelf location information of the identified targeted product(s) may be used to determine the current location of the user. The employee or agent may be alerted with respect to the unfavorable condition and the location thereof. | 05-26-2016 |
20160155081 | PROCESS FLOW HEADER | 06-02-2016 |
20160162827 | TRIGGERING COMPLETION STEP SUGGESTION FOR A TASK - Methods and apparatus related to providing one or more completion step suggestions for a task that is associated with a user. In some implementations, the completion step suggestions may be provided to the user based on the satisfaction of a trigger condition. In some implementations, a trigger condition may be based on a user geographic location. In some implementations, a trigger condition may be based on an action of the user. In some implementations, a trigger condition may be based on a time when the associated task may be completed. | 06-09-2016 |
20160171405 | User Interactive On-Site Job Management System and Uses Thereof | 06-16-2016 |
20160171633 | SYSTEMS AND METHODS FOR OPTIMIZING PROJECT EFFICIENCY | 06-16-2016 |
20160180278 | METHODS AND SYSTEMS FOR ASSIGNING TASKS | 06-23-2016 |
20160180279 | PERSONALIZED WORK PLANNING BASED ON SELF-OPTIMIZING ROLE-BASED CROWD-SOURCED INFORMATION | 06-23-2016 |
20160182544 | METHOD OF PROTECTING A NETWORK COMPUTER SYSTEM FROM THE MALICIOUS ACTS OF HACKERS AND ITS OWN SYSTEM ADMINISTRATORS | 06-23-2016 |
20160187150 | DETERMINING AND DISPATCHING A RIDE-SHARE VEHICLE - A method may include determining a transportation situation of a person. The method may also include selecting, based on the transportation situation, a particular ride-share vehicle from a plurality of ride-share vehicles for use by the person with respect to the transportation situation. The particular ride-share vehicle may be of a particular vehicle type based on the transportation situation. | 06-30-2016 |
20160196532 | SYSTEM AND METHOD FOR PROJECT STATUS STALENESS, CORRELATION, AND ROLLUP | 07-07-2016 |
20160203445 | WORK ORDER INTEGRATION AND EQUIPMENT STATUS TRACKING | 07-14-2016 |
20160203543 | SYSTEM AND METHOD OF PROVIDING ACCURATE, TIMELY AND PRECISE PICKUP TIME FOR ONLINE ORDERING | 07-14-2016 |
20160253617 | PERFORMING SELECTIVE OPERATIONS BASED ON MOBILE DEVICE LOCATIONS | 09-01-2016 |
20160253618 | METHOD AND APPARATUS FOR WORK QUALITY CONTROL | 09-01-2016 |
20160379152 | WASTE MANAGEMENT SYSTEM HAVING UNSCHEDULED STOP MONITORING - A system is disclosed for managing services of a service vehicle. The system may have a locating device configured to generate a first signal indicative of a location of the service vehicle, and at least one sensor configured to generate a second signal indicative of a waste service being completed by the service vehicle. The system may further have a computing device in communication with the locating device and the at least one sensor. The computing device may be configured to receive a route assignment including waste services to be performed by the service vehicle at a plurality of target locations, and to make a determination that the service vehicle has stopped at a non-target location based on the plurality of target locations and at least one of the first and second signals. The computing device may further be configured to selectively generate an electronic response based on the determination. | 12-29-2016 |
20160379153 | COLLECTIVE DYNAMICS - Many factors can affect the operation of a contact center, especially contact centers utilizing human agents. An agent's health may be utilized as a predictor of performance with respect to a particular task. Having sensors to gather health data are provided. The data may then be aggregated into a long-term health trend, which may be determined to indicate that a change in an agent's performance is likely and may allow the contact center to reallocate tasks and/or other resources to accommodate the change in performance to mitigate the effect of the change in the agent's health. Work tasks are then routed to agents accordingly. | 12-29-2016 |
20160379154 | WASTE MANAGEMENT SYSTEM HAVING SERVICE CONFIRMATION - A system is disclosed for managing waste services performed by a service vehicle. The system may have at least one sensor disposed onboard the service vehicle and configured to generate a first signal indicative of a waste service being completed by the service vehicle. The system may also have a computing device in communication with the at least one sensor. The computing device may be configured to determine, based on the second signal, that the waste service has been performed. The computing device may also be configured to selectively generate an electronic response based on performance of the waste service. | 12-29-2016 |
20160379155 | HORSE RACING MANAGEMENT SYSTEM, APPARATUS, AND METHOD - There is disclosed an illuminating device for horse racing management system (HRMS) that stores, manages, tracks and provides data to various stakeholders. The HRMS may be used to provide efficient, secure information among and between different stakeholders based on permission levels and job descriptions. | 12-29-2016 |
20180025329 | SYSTEM AND METHOD FOR MANAGING WASTE SERVICES | 01-25-2018 |
20180025374 | UNIFIED INCENTIVE FRAMEWORK FOR TASK-ORIENTED SERVICES | 01-25-2018 |
20220138686 | SYSTEM AND METHODS FOR TRANSFER PATH OPTIMIZATION - A system for transfer path optimization is disclosed. The system comprises a computing device configured to receive a plurality of inputs from a user device at a current geographical location. The computing device is configured to generate a plurality of originators as function of the plurality of inputs, by identifying originators within a threshold distance relative to current geographical location of the user device. The computing device is configured to generate a fast transfer path. Computing device is configured to pair the fast transfer path with the first component and to assign a transfer agent to the fast transfer path. Computing device is configured to generate a second component path to transfer the second component. A method for transfer path optimization is also disclosed. | 05-05-2022 |
20220138692 | SYSTEM AND METHOD FOR VIRTUAL PROJECT VISITS - A system for operator interface processing for collaboration with a trusted circle of project personnel is disclosed. The system includes a project manager system that selects user interface controls for a project manager and to generate the project manager user interface controls at a main menu of a project manager operator interface. A project service provider system selects user interface controls for a project service provider to generate the project service provider user interface controls at a main menu of a project service provider operator interface. A project personnel system selects user interface controls for project personnel and to generate the project personnel user interface controls at a main menu of a project personnel operator interface. The project manager user interface controls, the project service provider user interface controls and the project personnel user interface controls are different from each other. | 05-05-2022 |