Patent application number | Description | Published |
20140304027 | METHODS AND SYSTEMS FOR WORKFLOW CLUSTER PROFILE GENERATION AND SEARCH - A system and method for generating and searching workflow cluster profiles by generating a workflow similarity graph based on multiple workflows, generating a set of workflow clusters based on the workflow similarity graph, generating workflow cluster profiles for the set of workflow clusters, receiving a querying workflow, and comparing the querying workflow to the workflow cluster profiles. | 10-09-2014 |
20140304333 | MULTI-FUNCTION DEVICE APPLICATION CATALOG WITH INTEGRATED DISCOVERY, MANAGEMENT, AND APPLICATION DESIGNER - Systems, methods, and computer-readable media for managing extensibility, e.g., on a network of multi-function devices are provided. The system includes an application catalog, in communication with an application database of a catalog server and configured to load applications therefrom. The system also includes a device manager configured to discover one or more devices on a network and to allow selection of one or more selected devices from among the one or more devices. The system further includes a data transfer system in communication with the one or more devices and to cause an application to be transmitted from the application catalog to the one or more selected devices, such that the one or more selected devices receive the application without communicating directly with the application database. | 10-09-2014 |
20140310053 | METHOD AND SYSTEMS FOR PROVIDING BUSINESS PROCESS SUGGESTIONS AND RECOMMENDATIONS UTILIZING A BUSINESS PROCESS MODELER - A system and method for providing a real-time business process suggestion and recommendation utilizing a business process modeler. A dynamic input from a business analyst can be incorporated utilizing a real-time suggestion engine. A real-time search can be performed by organizing a number of business processes in a tree structure where each leaf node represents a business process and each branch node represents a set of components that are shared by the business processes in a sub tree. A semantic execution path search can be performed to provide a real-time match between the partial business process and a catalogue of existing business processes by determining a constituent component and a score based on a reachability rule. The edges and/or components can be added and/or deleted to effectively organize the existing business processes based on previous suggestion to speed up a future suggestion. | 10-16-2014 |
20140337537 | METHOD AND SYSTEM FOR FACILITATING COMMUNICATION BETWEEN MESSAGE CONSUMERS AND MESSAGE PRODUCERS - A method and system for facilitating communication between message producers and message consumers is disclosed. When a message producer is interested in identifying a message consumer for processing generated messages, the message producer declares a consumer identification rule. A messaging service manager identifies a set of suitable message consumers by comparing the consumer identification rule with a set of attributes associated with each of the message consumers registered with the messaging service manager and assigns channels associated with the set of identified message consumers to the message producer. The message producer may select a channel associated with a message consumer to initiate communication between the message producer and the message consumer. | 11-13-2014 |
20150032724 | SYSTEM AND METHOD FOR AUTO-SUGGESTING RESPONSES BASED ON SOCIAL CONVERSATIONAL CONTENTS IN CUSTOMER CARE SERVICES - A first embodiment of the disclosure relates to a method for responding to a message posted in a social media stream. The method includes monitoring a social media site for at least one message including select subject matter. In response to identifying a message, the method includes collecting a series of exchanges that form a conversational thread including the message. The method includes determining at least one content attribute of the message. The method includes classifying the message using at least one key attribute. The method includes searching a database for a reference message using a combination of the at least one content and key attributes. The method includes determining a previous outcome of a reference thread including the reference message. The method includes using the previous outcome for determining a course of action. | 01-29-2015 |
20150207942 | SYSTEMS AND METHODS FOR IMPLEMENTING PRINT JOB REDIRECTION USING HOTSPOTS TAGS AND MOBILE DEVICES FOR PRINTING IN IMAGE FORMING DEVICES - A system and method are provided for implementing a streamlined scheme for transferring print jobs directly from the print queue of one image forming device to the print queue of another image forming device using mobile devices and tags, such as near field communication (NFC) tags, affixed to image forming devices. A user manipulated mobile device is employed to read a readable tag affixed to or nearby a particular image forming device as a source device in which a print job is stuck, the mobile device running a print job transfer application. The user then walks up to a different (or destination) image forming device and “touch” its tag, and confirm, for example, when prompted, to transfer the “stuck” print job from the source to the destination image forming system or device. | 07-23-2015 |
20150302423 | METHODS AND SYSTEMS FOR CATEGORIZING USERS - Methods and systems for categorizing users. A first set of communities and a second set of communities are identified based on a set of keywords and one or more messages posted by at least the users on one or more websites. The first set of communities corresponds to at least one of a product or a service, and second set of communities corresponds to at least one of a competitor-product or a competitor-service. The one or more conversations associated a user in at least one of the first set of communities or the second set of communities are determined. The one or more conversations correspond to exchange of messages at least between the user and a user-representative. The one or more conversations are analyzed to obtained one or more attributes. The users are categorized based on the one or more attributes. | 10-22-2015 |
20160132924 | METHODS AND SYSTEMS FOR CREATING EVENT-TRIGGERED MARKETING CAMPAIGNS - The disclosed embodiments illustrate methods and systems for creating event-triggered marketing campaigns. The method includes determining one or more events by analyzing messages of one or more users on social media platforms. Each event has an associated location and a timeline. Thereafter, one or more first attributes, associated with a set of users, corresponding to each event, are determined from the one or more users. Further, one or more target customers are determined from one or more customers of an organization based on the one or more first attributes and one or more second attributes of the one or more customers. Thereafter, the marketing campaigns are created for the one or more target customers based on the one or more second attributes and a historical data of the one or more target customers. Further, media delivery channels for the marketing campaigns are determined based on the timeline of each event. | 05-12-2016 |