Patent application number | Description | Published |
20090089856 | AURAL INDICATION OF REMOTE CONTROL COMMANDS - A disclosed set top box or other multimedia receiver suitable for use in a multimedia distribution network includes a remote control interface operable to receive a signal from a remote control device and extract a remote control command from the signal, a processor coupled to the remote control interface and operable to detect the remote control command, and a machine readable storage resource containing computer executable instructions operable to: invoke an aural indication application that returns an audio stream suitable for processing by an audio output device, wherein the audio stream, when processed by the audio output device, causes the audio output device to produce an audibly detectable signal indicative of a function corresponding to the remote control command. The application may generate the audio stream by invoking a speech synthesis module or by retrieving an audio file. The application may retrieve electronic programming guide (EPG) data associated with a remote control command and incorporate at least some of the EPG data in the audibly detectable output. | 04-02-2009 |
20090112590 | SYSTEM AND METHOD FOR IMPROVING INTERACTION WITH A USER THROUGH A DYNAMICALLY ALTERABLE SPOKEN DIALOG SYSTEM - Disclosed are systems and methods for dynamically interacting with a user through a spoken dialogue system. A method includes the steps of (1) receiving a user utterance, (2) analyzing the user utterance for a threshold determination of dialect, (3) generating a response that reflects an incremental implementation of the dialect, (4) further varying the perceived implementation of the dialect in subsequent responses by a process of: (a) receiving a subsequent user utterance, (b) determining a modified level of confidence in the dialect based at least in part from the subsequent utterance, (c) generating a subsequent response that implements an incremental variation according to the modified level of confidence. | 04-30-2009 |
20090232283 | System and Method for Dynamic Adjustment of a Transfer Strategy - A method for determining a value for a call center, the value relating to an availability of the call center and setting a transfer strategy of an automated interactive voice response system based on the value. In addition, a system having a strategy adjustment module monitoring a call center and determining a value for the call center, the value relating to an availability of the call center and an automated response module setting a transfer strategy to transfer calls to the call center based on the value. | 09-17-2009 |
20100083360 | PORTABLE AUTHENTICATION DEVICE - In one aspect, a disclosed portable authentication device (PAD) includes a processor, storage media, an interface for enabling communication with an external information handling system (IHS), e.g., a computer or a telephony device, and executable instructions embedded in the storage media, for automated authentication. The embedded instructions include instructions for enabling a user to store authentication information, e.g., use ID and password information, corresponding to an IHS destination, e.g., a telephone number of an interactive voice response system or an IP address of a web server. If the PAD recognizes the current destination, the PAD may respond to an assertion of a keypad control element by making authorization information corresponding to the current destination available to the user or providing the authorization information directly to the current destination. The PAD may include one or more telephony interface(s), e.g., RJ-11 jack(s) and one or more computer interfaces, e.g., USB connector(s). | 04-01-2010 |
20100106769 | APPARATUS AND METHOD FOR MANAGING MEDIA CONTENT DELIVERY FOR MULTIPLE COMMUNICATION DEVICES - A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed. | 04-29-2010 |
20100161337 | SYSTEM AND METHOD FOR RECOGNIZING SPEECH WITH DIALECT GRAMMARS - Disclosed herein are systems, computer-implemented methods, and computer-readable media for recognizing speech. The method includes receiving speech from a user, perceiving at least one speech dialect in the received speech, selecting at least one grammar from a plurality of optimized dialect grammars based on at least one score associated with the perceived speech dialect and the perceived at least one speech dialect, and recognizing the received speech with the selected at least one grammar. Selecting at least one grammar can be further based on a user profile. Multiple grammars can be blended. Predefined parameters can include pronunciation differences, vocabulary, and sentence structure. Optimized dialect grammars can be domain specific. The method can further include recognizing initial received speech with a generic grammar until an optimized dialect grammar is selected. Selecting at least one grammar from a plurality of optimized dialect grammars can be based on a certainty threshold. | 06-24-2010 |
20100169088 | AUTOMATED DEMOGRAPHIC ANALYSIS - A method of generating demographic information relating to an individual is provided. The method includes monitoring an environment for a voice activity of an individual and detecting the voice activity of the individual. The method further includes analyzing the detected voice activity of the individual and determining, based on the detected voice activity of the individual, a demographic descriptor of the individual. | 07-01-2010 |
20110078720 | APPLIED AUTOMATIC DEMOGRAPHIC ANALYSIS - A method for managing a data stream that is transmitted from a stream transmitter to a stream receiver disposed in an environment that includes at least one individual is provided. The method includes detecting an action of the individual in the environment and determining a demographic descriptor of the individual based on the detected action. The method further includes correlating the determined demographic descriptor and a content of the data stream to determine whether a predetermined condition is satisfied, and, in response to the correlating the demographic descriptor of the individual and the content of the data stream satisfying the predetermined condition, automatically modifying the data stream. | 03-31-2011 |
20120148032 | System And Method For Prompt Modification Based On Caller Hang Ups In IVRS - In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt. | 06-14-2012 |
20120323566 | AUTOMATED DEMOGRAPHIC ANALYSIS BY ANALYZING VOICE ACTIVITY - Methods, systems, and media for determining a response to be generated in an environment are provided. The methods, systems, and media monitor the environment for a voice activity of an individual. The voice activity of the individual is detected and analyzed. A content descriptor of the voice activity is determined based on the voice activity of the individual. A demographic descriptor of the individual is determined based on the voice activity of the individual. The content descriptor, the demographic descriptor, and known information are correlated to determine the response to be generated in the environment. | 12-20-2012 |
20130263204 | AURAL INDICATION OF REMOTE CONTROL COMMANDS - A disclosed set top box or other multimedia receiver suitable for use in a multimedia distribution network includes a remote control interface operable to receive a signal from a remote control device and extract a remote control command from the signal, a processor coupled to the remote control interface and operable to detect the remote control command, and a machine readable storage resource containing computer executable instructions operable to: invoke an aural indication application that returns an audio stream suitable for processing by an audio output device, wherein the audio stream, when processed by the audio output device, causes the audio output device to produce an audibly detectable signal indicative of a function corresponding to the remote control command. The application may generate the audio stream by invoking a speech synthesis module or by retrieving an audio file. The application may retrieve electronic programming guide (EPG) data associated with a remote control command and incorporate at least some of the EPG data in the audibly detectable output. | 10-03-2013 |
20130266128 | System And Method For Prompt Modification Based On Caller Hang Ups in IVRs - In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt. | 10-10-2013 |
20140114662 | SYSTEM AND METHOD FOR RECOGNIZING SPEECH WITH DIALECT GRAMMARS - Disclosed herein are systems, computer-implemented methods, and computer-readable media for recognizing speech. The method includes receiving speech from a user, perceiving at least one speech dialect in the received speech, selecting at least one grammar from a plurality of optimized dialect grammars based on at least one score associated with the perceived speech dialect and the perceived at least one speech dialect, and recognizing the received speech with the selected at least one grammar. Selecting at least one grammar can be further based on a user profile. Multiple grammars can be blended. Predefined parameters can include pronunciation differences, vocabulary, and sentence structure. Optimized dialect grammars can be domain specific. The method can further include recognizing initial received speech with a generic grammar until an optimized dialect grammar is selected. Selecting at least one grammar from a plurality of optimized dialect grammars can be based on a certainty threshold. | 04-24-2014 |
20140270117 | System And Method For Prompt Modification Based On Caller Hang Ups in IVRs - In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and caller hang-up activity is attributed to the particular version of a prompt played to the caller. Voice prompt modifications are chosen based on how long the caller willingly listens to the voice prompt. A relatively short time listening to a prompt before hang-up, indicates dissatisfaction with that prompt. The system compares caller hang-up rates for each of the phrases in a prompt and chooses the optimum solution, which is the variant of the prompt with the longest caller listening time. Optionally, the system compares hang up rates to a threshold and contingent on that comparison chooses an alternative version of the prompt. | 09-18-2014 |
20140380383 | APPARATUS AND METHOD FOR MANAGING MEDIA CONTENT DELIVERY FOR MULTIPLE COMMUNICATION DEVICES - A system incorporating teachings of the present disclosure may include, for example, a server having a controller to monitor for a first adjustment made by a first communication device associated with a user where the first communication device is capable of presenting media content and where the first adjustment is associated with the presentation of the media content, determine a second adjustment to be made to a second communication device associated with the user where the determination is based at least in part on the monitored first adjustment where the second adjustment is associated with the presentation of the media content and where the second communication device is a battery-operated mobile device, and wirelessly communicate adjustment information to the second communication device that is representative of the second adjustment, where the adjustment information is adapted for allowing the second communication device to perform the second adjustment. Other embodiments are disclosed. | 12-25-2014 |
20150032454 | Menu Hierarchy Skipping Dialog For Directed Dialog Speech Recognition - A method and a processing device for managing an interactive speech recognition system is provided. Whether a voice input relates to expected input, at least partially, of any one of a group of menus different from a current menu is determined. If the voice input relates to the expected input, at least partially, of any one of the group of menus different from the current menu, skipping to the one of the group of menus is performed. The group of menus is different from the current menu include menus at multiple hierarchical levels. | 01-29-2015 |
20150073770 | SYSTEM AND METHOD FOR INTELLIGENT LANGUAGE SWITCHING IN AUTOMATED TEXT-TO-SPEECH SYSTEMS - Systems, methods, and computer-readable storage media for providing for intelligent switching of languages and/or pronunciations in a text-to-speech system. As the system receives text, the text is analyzed to identify portions which should have speech constructed using a pronunciation distinct from the remaining portions of the text. The text-to-speech system uses multiple pronunciation dictionaries to generate and produce speech corresponding to the text, where the identified portions of the text are in a different language or have a different accent from the remainder of the text. Having generated speech corresponding to the text in multiple languages, accents, or dialects, the system combines the portions, then communicates the speech to the text recipient. | 03-12-2015 |
20150081305 | SYSTEM AND METHOD FOR RECOGNIZING SPEECH WITH DIALECT GRAMMARS - Disclosed herein are systems, computer-implemented methods, and computer-readable media for recognizing speech. The method includes receiving speech from a user, perceiving at least one speech dialect in the received speech, selecting at least one grammar from a plurality of optimized dialect grammars based on at least one score associated with the perceived speech dialect and the perceived at least one speech dialect, and recognizing the received speech with the selected at least one grammar. Selecting at least one grammar can be further based on a user profile. Multiple grammars can be blended. Predefined parameters can include pronunciation differences, vocabulary, and sentence structure. Optimized dialect grammars can be domain specific. The method can further include recognizing initial received speech with a generic grammar until an optimized dialect grammar is selected. Selecting at least one grammar from a plurality of optimized dialect grammars can be based on a certainty threshold. | 03-19-2015 |