Patent application number | Description | Published |
20090138588 | METHOD OF PERFORMING ETHERNET GATEWAY SWITCH TROUBLE DIAGNOSTICS - A service provider unit automatically diagnoses problems in an Ethernet network that are associated with layers 1, 2, and/or 3 and determines whether there is a problem associated with an Ethernet gateway switch EGS. Further diagnostics can be performed to determine the layer, type, and/or location of the problem(s) based on whether there is a problem with the EGS. The diagnostic process followed depends on the types of problem(s) in the network. Once the problems have been diagnosed, an operator can be notified of the location and/or type of problem. | 05-28-2009 |
20090161549 | DIAGNOSING PROBLEMS ASSOCIATED WITH ROUTE GROUPS IN A NETWORK - A system and method directed to diagnosing a problem associated with a route group in a network are disclosed. A problem associated with a route group is diagnosed by comparing inventory information associated with a route group to current route information associated with a router, where the router is associated with the route group. The process followed for diagnosing a problem associated with a route group depends on whether there is a mismatch between the inventory route information and the current route information. | 06-25-2009 |
20090219823 | METHOD AND APPARATUS FOR AUTOMATING HUB AND SPOKE INTERNET PROTOCOL VIRTUAL PRIVATE NETWORK TROUBLE DIAGNOSTICS - A method and apparatus for automating hub and spoke network trouble diagnostics in a communication network are disclosed. For example, the method retrieves provisioning and configuration data, access interface alarm information, and network facility status data related to the communication network by a diagnostic system, and identifies at least one of: a network configuration error, an access interface error, or a configuration error associated with at least one hub router or at least one spoke router, as the root cause of the problem of the communication network. | 09-03-2009 |
20100128612 | DIAGNOSING NETWORK PROBLEMS IN AN IPV6 DUAL STACK NETWORK - Embodiments of the present invention are directed to diagnosing problems in a dual stack network supporting Internet Protocol Version Six (IPV6). Inventoried information can be retrieved from an inventory system in response to a problem associated the dual stack network. It can be determined whether a mismatch exists between live customer address information associated with a customer edge router and the inventoried information. A notification can be generated in response to determining whether a mismatch exists. The notification includes information representing a cause of the problem and resolution of the problem. | 05-27-2010 |
20100149994 | Systems Configured to Automatically Identify Open Shortest Path First (OSPF) Protocol Problems in a Network and Related Computer Program Products and Methods - A data communications system may include a network having a plurality of network provider routers configured to support Open Shortest Path First (OSPF) circuits between customer edge routers outside the network, an automated diagnostic system coupled to the network provider routers. The automated diagnostic system may be configured to automatically initiate one or more inquiries of one or more of the network provider routers in response to a customer IP address identifying a customer edge router servicing a customer location from which a service failure has been reported and a circuit address identifying an Open Shortest Path First (OSPF) circuit related to the reported service failure. In addition, the automated diagnostic system may be configured to automatically process results of the one or more inquiries to automatically identify whether an Open Shortest Path First (OSPF) protocol problem is present in the network, and to automatically generate a notification for a work center when an Open Shortest Path First (OSPF) problem is identified in the network. Related computer program products and methods are also discussed. | 06-17-2010 |
20100157815 | System and Method for Transport Independent Automated Voice Solutions - A system and method provides transport independent automated voice solutions. The method comprises receiving an indication of a network issue of a network. The network issue relates to a malfunction of a voice service provided by the network. Sub-networks of the network utilize a plurality of transmission protocols. The method further comprises determining a source of the network issue by determining a status for each of select components related to the network issue. The select components are determined by a type of the transmission protocols related to the network issue. | 06-24-2010 |
20100157843 | METHOD AND APPARATUS FOR MANAGING ROUTING IN A NETWORK - A system that incorporates teachings of the present disclosure may include, for example, a server in communication with a first network element where the server includes a controller to determine routing values associated with a plurality of second network elements where the second network elements are interfaced with the first network elements where the first network elements and the second network elements utilize Interior Gateway Routing Protocol and where the routing values include at least one of routing algorithm constants, service provider routing identifiers, and size of largest deliverable packets, detect a mismatch among the routing values, determine a target routing value when the mismatch is detected and transmit the target routing value to at least one of the second network elements, where the routing values are adjusted in response to the transmitted routing value to match each other. Other embodiments are disclosed. | 06-24-2010 |
20100161769 | Method and System for Virtual LAN Media Access Control Trouble Diagnostics - Described herein are systems and methods for automatically troubleshooting problems related to Media Access Control (“MAC”) address limit problems within a virtual local area network (“VLAN”). An exemplary method includes identifying a media access control (“MAC”) address alert within a network, referencing a translation table of a plurality of MAC addresses to detect a whether a number of MAC addresses in the network exceeds a threshold number, and providing a solution for the MAC address alert. An exemplary system includes a rules building engine for identifying a media access control (“MAC”) address alert within a network, referencing a translation table of a plurality of MAC addresses to detect a whether a number of MAC addresses in the network exceeds a threshold number, and providing a solution for the MAC address alert. A further exemplary embodiment is related to a computer readable storage medium storing a set of instructions executable by a processor, the set of instructions being operable to identify a media access control (“MAC”) address alert within a network, reference a translation table of a plurality of MAC addresses to detect a whether a number of MAC addresses in the network exceeds a threshold number, and provide a solution for the MAC address alert. | 06-24-2010 |
20100214932 | VPN intelligent route service control point trouble diagnostics - Systems and methods are described that analyze Layer 3 network performance between a network and its Intelligent Route Service Control Point (IRSCP) architecture to identify problems without having to disrupt customer service. | 08-26-2010 |
20110122763 | DIAGNOSING NETWORK PROBLEMS IN AN IPV6 DUAL STACK NETWORK - Embodiments of the present invention are directed to diagnosing problems in a dual stack network supporting Internet Protocol Version Six (IPV6). Inventoried information can be retrieved from an inventory system in response to a problem associated the dual stack network. It can be determined whether a mismatch exists between live customer address information associated with a customer edge router and the inventoried information. A notification can be generated in response to determining whether a mismatch exists. The notification includes information representing a cause of the problem and resolution of the problem. | 05-26-2011 |
20110138029 | METHODS, APPARATUS AND ARTICLES OF MANUFACTURE TO MANAGE ROUTING IN NETWORKS - Example methods, apparatus and articles to manage routing in networks are disclosed. A disclosed example method includes obtaining a first interior gateway routing protocol route selection metric associated with a first router and a second interior gateway routing protocol route selection metric associated with a second router communicatively coupled to the first router, detecting whether a mismatch exists between the first and second first interior gateway routing protocol route selection metrics, determining, using a Bellman-Ford algorithm, a target interior gateway routing protocol route selection metric when the mismatch is detected, and transmitting the target interior gateway routing protocol route selection metric to at least one of the first and second routers. | 06-09-2011 |
20110153381 | Method and System for Smart Queuing of Test Requests - A system and method for receiving a service ticket, determining a likelihood of success of re-testing the service ticket and performing additional steps, if the likelihood of success is greater than a predetermined re-testing threshold. The additional steps including determining a waiting time of the service ticket, adding the service ticket to a service ticket queue containing a plurality of service tickets, the service ticket queue being sorted by a waiting time of each of the plurality of service tickets, initiating performance of the service ticket, after an expiration of the waiting time, removing the ticket from the queue, if the performance of the service ticket is successful and re-start the waiting time, if the performance of the service ticket is unsuccessful. | 06-23-2011 |
20130242802 | METHODS, APPARATUS AND ARTICLES OF MANUFACTURE TO MANAGE ROUTING IN NETWORKS - Example methods, apparatus and articles to manage routing in networks are disclosed. A disclosed example method includes identifying a first network element associated with a problematic network element; identifying a first maximum transmission unit of the first network element and a second maximum transmission unit of the problematic network element; determining whether the first and second maximum transmission units are different; and when the first and second maximum transmission units are different, identifying a value of a greater one of the first and second maximum transmission units and configuring the first network element and the problematic network element to each have the identified value. | 09-19-2013 |