Saravanan, CA
Chandra Saru Saravanan, Fremont, CA US
Patent application number | Description | Published |
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20090296075 | Imaging Diffraction Based Overlay - An overlay error is determined using a diffraction based overlay target by generating a number of narrow band illumination beams that illuminate the overlay target. Each beam has a different range of wavelengths. Images of the overlay target are produced for each different range of wavelengths. An intensity value is then determined for each range of wavelengths. In an embodiment in which the overlay target includes a plurality of measurement pads, which may be illuminated and imaged simultaneously, an intensity value for each measurement pad in each image is determined. The intensity value may be determined statistically, such as by summing, finding the mean or median of the intensity values of pixels in the image. Spectra is then constructed using the determined intensity value, e.g., for each measurement pad. Using the constructed spectra, the overlay error may then be determined. | 12-03-2009 |
Senthilvel Saravanan, Milpitas, CA US
Patent application number | Description | Published |
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20090210394 | Enterprise Entity for Use in a Call Center - A call center application program allows a call center administrator to access, view, and edit data across multiple applications used by multiple customer interaction systems of the call center. The application program is adapted to retrieve data from a plurality of different applications and systems, consolidate redundant data, and display the data to a user, enabling a single unified view of resources across call center applications. Changes can be made to the data application program, which in turn propagates the changes to the individual call center applications, eliminating the need for the user to manually change the data in each individual application. | 08-20-2009 |
20100111284 | SYNCHRONIZATION OF MULTIPLE TARGET SYSTEM DATA - A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center. | 05-06-2010 |
Senthilvel Saravanan, San Jose, CA US
Patent application number | Description | Published |
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20090110181 | Administering multiple target ACD systems - Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems. | 04-30-2009 |
20090129581 | METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER - A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center. | 05-21-2009 |
20090158412 | Secure Automatically Configuring, Self-Authenticating Administrative User Without A Password - A method and apparatus are provided for accessing a server of a computer system. The method includes the steps of providing a startup CONFIG file or database table for use during initialization of the server and a predetermined user identifier within the startup CONFIG file or database table. The method further includes the steps of a user requesting access to the server, the user providing the predetermined user identifier and the server logging the user into the server under the predetermined user identifier without requiring a password. | 06-18-2009 |
20090260066 | Single Sign-On To Administer Target Systems with Disparate Security Models - A method and apparatus are provided for signing a user into a computer network associated with an automatic contact distribution system. The method includes the steps of providing a sign-on list that identifies a plurality of subsystems of the computer network of the automatic contact distribution system that the user had previously signed onto, detecting the user signing into the system, retrieving the sign-on list and automatically signing the user into each of the plurality of subsystems identified by the list. | 10-15-2009 |