Patent application number | Description | Published |
20090048898 | Method of Managing Schedule and Server and Program for Performing the Same - A schedule management server is provided with a transmitting means for transmitting information of the number of necessary staffs estimated in advance to terminal devices for transmitting desirable working schedules. A computer ( | 02-19-2009 |
20090164292 | Method of Filling Vacancies, and Server and Program for Performing the Same - A schedule management server is provided to precisely fill vacancies. A computer ( | 06-25-2009 |
20090180606 | Method, Device and Program for Calculating Number of Necessary Agents - The optimum number of agents necessary for contact-center jobs is dynamically calculated in accordance with actual operations. A method of making the same controllable and a computer program to realize such calculation and method are provided. A necessary number-of-people calculating means ( | 07-16-2009 |
20090187451 | METHOD, COMPUTER AND PROGRAM FOR ASSIGNING SEAT TO PERSON - The present invention has the object of providing a method of managing changes of assignments in response to various disturbances that may occur up to the work date after creating an assignment plan. A computer | 07-23-2009 |
20090187839 | METHOD, COMPUTER AND PROGRAM FOR MAKING OUT SEAT LAYOUT - The present invention has the objective of providing a method for reducing trouble in creating a seating layout by a method other than with templates. The computer | 07-23-2009 |
20090210821 | PARAMETER INPUT RECEIVING METHOD - It is an object of the present invention to provide a method for reducing a user's operation procedures in a pop-up menu and for effectively locating the user's desired processing. A computer ( | 08-20-2009 |
20090290700 | CALL AMOUNT ESTIMATING METHOD - A management server | 11-26-2009 |
20090292581 | SYSTEM, METHOD AND COMPUTER-ACCESSIBLE MEDIUM FOR MAKING WORKER DISTRIBUTION PLAN ON THE BASIS OF UPDATED SKILL ASSESSMENT DATA - According to exemplary embodiments of the present invention, system, method and computer accessible medium can be provided for making a worker distribution plan on the basis of updated skill assessment data. For example, a computer can be configured, programmed and/or structured to obtain a record data table collected and stored by a server. Further, such computer can update skill assessment data of each worker by updating work efficiency data determined from the average working hours per work according to the work record data included in the acquired record data table. In addition, the computer can select the workers to be assigned to projects for each predetermined period according to preferable and/or necessary worker data calculated from the predicted value of the workload for each predetermined period and the updated skill assessment data. | 11-26-2009 |
20100027779 | METHOD, DEVICE, AND PROGRAM FOR CALCULATING NUMBER OF OPERATORS NEEDED - A workforce requirement calculation device | 02-04-2010 |
20100088145 | METHOD AND COMPUTER FOR CREATING COMMUNICATOR'S SCHEDULE - A computer (server | 04-08-2010 |
20100122202 | SERVER DISPLAYING STATUS OF OPERATOR USING SEAT LAYOUT, TERMINAL FOR MANAGER, SYSTEM, AND METHOD | 05-13-2010 |
20110029349 | SYSTEM, COMPUTER-ACCESSIBLE MEDIUM AND METHOD FOR PROVIDING WORKER DISTRIBUTION PLAN ON BASIS OF PRIORITY - A method for making a worker distribution plan on the basis of the priority, a computer, and a program are provided. A computer ( | 02-03-2011 |
20110038474 | OPERATING MANAGING SERVER, SYSTEM, COMPUTER-ACCESSIBLE MEDIUM AND PROGRAM - The objective is to provide a monitoring device that enables a supervisor in a contact center to recognize the status of each operator easily, and to recognize an irregularity in operation quickly. A server | 02-17-2011 |
20130057402 | Alert Analyzing Apparatus, Method and Program - An alert analyzing apparatus includes: a storage unit that stores a first value and a preset second value in association with time-of-day information, the first value fluctuating as time elapses; an alert output unit that outputs an alert and time-of-day information in a case in which the first value diverges from the second value in a certain time of day; a comment accepting unit that accepts an input of a comment on the alert thus output, and stores the comment in association with the time-of-day information; and a classification unit that classifies a plurality of time zones into any one of predetermined segments, and stores the comment associated with the time zone thus classified, in association with each of the segments, based on a fluctuation phase of the first value. | 03-07-2013 |
20130066599 | Apparatus, Method and Program for Designing Seating Arrangement - A seating arrangement designing apparatus includes: a seating arrangement condition table that stores an attribute score indicating intensity of an attribute different for each position regarding a seating arrangement condition, in a data structure of contour lines; a staff condition table that stores tolerance in terms of the attribute of each of staff members; a point calculation unit that calculates a tolerance point indicating a degree of suitability of a certain seat arranged for any of the staff members, based on the attribute score and the tolerance, in a case of planning the seat to be arranged for the staff member; and a seating arrangement determination unit that determines seating arrangement, such that a total sum of the tolerance points for all the staff members satisfies a predetermined condition. | 03-14-2013 |
20130076089 | Seating Arrangement Apparatus, Seating Arrangement Method, and Seating Arrangement Program - A seating arrangement apparatus includes: a storage unit that stores seating arrangement conditions for each of a plurality of users; a seating arrangement processing unit that arranges the plurality of seats for the plurality of users, based on the seating arrangement conditions for each of the plurality of users; a change accepting unit that accepts a change input for changing seating arrangement of a first seat group among the plurality of seats; a detection unit that detects seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and a reporting unit that reports at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions thus detected. | 03-28-2013 |
20130136251 | Assignment Management Apparatus, Assignment Management Method, and Assignment Management Program - An assignment management apparatus includes: a traffic acquisition unit that acquires traffic per unit time; a storage unit that stores traffic per unit time when an operator is assigned, as traffic upon assignment, in association with the operator and an assignment sequence, and stores traffic per unit time when the assignment is canceled, as traffic upon cancellation; a processing capacity calculation unit that calculates difference between the traffic upon assignment of the operator and traffic upon assignment of an operator whose assignment sequence is next to the operator, as processable traffic of operators; and a determination unit that determines that it is timing to cancel assignment of an operator, in a case in which the traffic per unit time is decreased by the processable traffic calculated for the operator from the traffic upon cancellation. | 05-30-2013 |
20140028682 | Display Controller, Display Control Method And Computer-Readable Medium - A graph image generation unit | 01-30-2014 |
20140028720 | Display Controller, Display Control Method And Computer-Readable Medium - To improve the visibility of a sequence of a plurality of images corresponding to a sequence of a plurality of pieces of information. According to the contents of a scroll operation, a display controller ( | 01-30-2014 |
20140032421 | Display Controller, Display Control Method And Computer-Readable Medium - A display image generation unit ( | 01-30-2014 |
20140050312 | History Management Apparatus, History Management Method And History Management Program - A history management apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an image generation part that generates data of a display image indicating the history of response states of the agent to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit. | 02-20-2014 |
20140050313 | History Management Apparatus, History Management Method And History Management Program - A history management apparatus includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an extraction part that extracts a historical data set satisfying predetermined conditions, respectively, among the historical data sets; an image generation part that generates data of a display image displaying information specifying a call corresponding to the historical data set extracted, along with information indicating the predetermined conditions; and a display control part that causes the display image to be displayed on a display unit. | 02-20-2014 |
20140152669 | Apparatus, Method and Program for Information Processing - The invention provides an information processing apparatus, which can adjust a display range of a time series graph using one operating portion. An information processing apparatus | 06-05-2014 |
20140176423 | SEAT LAYOUT DISPLAY APPARATUS, SEAT LAYOUT DISPLAY METHOD, AND PROGRAM THEREOF - A display apparatus includes: a location acquisition unit that acquires an image location designated by an operation of the user in the planar image of the user symbol; a direction setting unit that specifies an area to which the image location of the user symbol belongs from among a plurality of areas into which the planar image is divided and with which a predetermined direction is associated in advance, respectively, and sets, as a direction of eyes of the user, a direction that is associated in advance with the area specified; and a display control unit that displays the planar image in which the seat symbols and the user symbol are arranged in such a way of being associated with a seat layout in a room visually recognized when the user views in the direction of eyes. | 06-26-2014 |
20140294163 | AUDIO RECORDING APPARATUS, AUDIO RECORDING METHOD AND AUDIO RECORDING PROGRAM - An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected. | 10-02-2014 |
20140294170 | AUDIO RECORDING APPARATUS, AUDIO RECORDING METHOD AND AUDIO RECORDING PROGRAM - An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected. | 10-02-2014 |
20140297625 | HISTORY MANAGEMENT APPARATUS, HISTORY MANAGEMENT METHOD AND HISTORY MANAGEMENT PROGRAM - A history management apparatus that includes: a history storage part that stores a historical data set indicating a history of response states including transfer among a plurality of agents to one call; an image generation part that generates data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit. | 10-02-2014 |
20150054847 | STATUS DISPLAY CONTROLLER, STATUS DISPLAY CONTROL METHOD, AND RECORDING MEDIUM THAT STORES PROGRAM - The tier designation unit | 02-26-2015 |
20150054857 | DISPLAY CONTROLLER, DISPLAY CONTROL METHOD, AND RECORDING MEDIUM THAT STORES PROGRAM - A display controller | 02-26-2015 |